"A lovely hotel with lots of character. Extremely pet friendly- our dog was given so much fuss by all the staff and we had a bowl, chew treat and poo bags in the room. We had a lovely breakfast too, and they even gave us a special sausage for our dog. It is a town centre hotel but just behind the hotel is a car park with a small grassy area suitable for the dog to have a late night wee. The only thing is you cannot eat in the restaurant with a dog which is a shame, and there is only one table in bar area suitable for eating at, but you can book it - we did for breakfast. There are tables in the coffee shop though where we had our evening meal, but it was a bit out of the way and less atmospheric. The standard double was quite a big room but it does get warm. The windows don’t open much but they do provide a fan which helps a bit. Perfectly located for visiting Eastnor Castle and Malvern Hills."