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"Breakfast Buffett was great Service from everyone awesome especially Rachelle Bui- who WhatsApp convenience and communication was fast and helpful and she was very nice all smiles made the stay great "

"The room was very French and quiet. The staff were the best oart of the hotel. The rooftop bar was really nice with good food and drinks."

"Lovely hotel. Great service. Fantastic food. "

"Staff at all levels are extremely friendly and helpful which makes our stay very pleasant and comfortable. Breakfast is so delicious and amazing. Will definitely stay here again!"

"The friendly, knowledgeable and attentive staff were amazing in all areas of this lovely boutique hotel. Friendly faces at every turn. Room was spacious and comfortable, with quality amenities. Location is excellent in the Old Quarter but a quieter area. But the gem is the rooftop infinity pool and bar with amazing views over Hoan Kiem Lake. Buffet breakfast was excellent. Gym was well equipped and the Spa massage was wonderful. We hope we can return to experience the wonderful service again."

"Hotel location is great, walking distance to major tourist attractions in Hanoi. But what made us Hanoi stay most comfortable and fun were hotel staff especially front staff Anna was so helpful and friendly. It was our first time in Hanoi but she showed us the point of interests on the map and how to get there. BF buffet was great and all other staff were also helpful and tour arrangement were great too. They made us love Hanoi and want to comeback here and of course stay in Lotus Boutique Hotel. Thank you so much for great hospitality."

"Emplacement au top dans le vieux centre historique..facile pour visiter à pieds..hotel très propre et personnel très accueillant, parlant bien anglais. Ils nous ont aidé dans nos réservations de taxis et déplacements. Chambre 601 avec balcon au calme, petit déjeuner buffet à volonté. Je recommande vivement cet endroit, compte tenu du grand nombre d hôtels dans le quartier historique."

"Really friendly staff great customer service. Especially with young children the staff were amazing. The only slight disappointed the restaurant was not the best food for the money. A bit too much salt among other criticisms. But there are some great places just outside the hotel so don't let that put you off. The hotel is in a great location with lots of things to do and places to see."

"Great location, helpful employees, really worth it "