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"Overall we had a lovely stay. Our room was very clean upon check-in. The pool is large and warm! The food was overpriced but good quality. We ran into a couple minor issues. The hosts at Stillwates restaurant were one- the restaurant was nearly empty each time we ate there but the hosts acted like seating our party (12 people- celebrating a milestone anniversary) was incredibly inconvenient. I understand that large groups can be difficult to manage, but for our breakfast buffet (maybe 5 other groups seated in the dining room) when I asked one host if they could seat the 12 of us, she looked at her tablet, then looked at me and shrugged. It took her coworker to suggest a place to put us. The servers were all great though. We also had a drink spill in the lobby so I asked the front desk for some paper towels. He said they didn't have any, but that he would let the lobby attendant know. We ended up getting paper towels from the restroom to clean up, and continued to linger for another half hour, but the lobby attendant never came. I just expected more from a relatively expensive resort that clearly wants to cater to events like weddings and conferences."

"The bathroom was not clean, there shaking hair in the sink, TV did not work, bed was not comfortable. We will not be back."

"Very clean, staff friendly. Breakfast was great. Furniture was out dated in the rooms. Very clean "

"Super great value"

"Noisy, could not sleep."

"Hotel was disgusting rugs very dirty going to the rooms, first room we got no fire detector hooked up, found part of it in a drawer outdated (2012), they then gave us another room, door chain lock did not work, plug in bathroom sink broke, then get ready for bed and found 2 stink bugs just above the bed and another one on a different wall. Needless to say we were not a happy customer , I reported this to the girl on our way out, and she told me she wasn’t surprised, that other customers complain of the same issues, and nothing was ever done about it. Also upon arrival desk clerk standing outside entrance smoking with others, only time she seemed to go to counter was when a customer arrived. I cannot believe Hotels.com associates with hotels like this one!! "

"There was one guest that made others feel uncomfortable. He approached people and was very hard to understand. "

"They were doing construction ,that's what the desk clerk says as to why the filth. I never stayed there it was to unclean for us. The clerk was nice and honest so I appreciate that.The pictures that Expedia has is a hoax . They attempted to give us a room with a door that leads to the next room with some kind of chair against it with advanced notice that there may be a lot going on with the neighbors but just stuck it up. They couldnot/would not refund me or referral to sister company. I called Expedia they couldn't /wouldn't help me said wait for a call back (so basically left me on the street) They never called me back with a solution ,never refunded the acct. Im from LosAngeles CA visiting West Virginia they didn't care if I didn't have a way to pay for stay somewhere else. I even paid for so called insurance. This really shocked me cause I trusted them."

"I was sexuslly harassed by your employee that worked the front desk. I want a full refund along with vouchers to stay for free. My card wasn't supposed to be charged due to the "misunderstanding " but it was. I have tried to contact the manager but no response back. I am very upset over this situation I am thinking about getting attorney."