Hotel Dekat Deeside Leisure Centre

"The hotel is nice. The hotel pub is the same. And the staff is polite. The coffee machine DID NOT WORK in the room. You couldn’t even put the mug (from the hotel room not my personal one) to pour coffee in it because it is too big. In the room there are no sockets. I wanted to charge my laptop and other devices, I didn’t have where. There are two “sockets” on one side and the other of the bed STRICTLY for phone cables. Meaning you insert the cable directly. That’s it. In the end I discovered the...

"Lovely clean room really comfortable beds and very friendly staff. Food in restaurants delicious"

"The bed was very uncomfortable!!! It dipped in the middle so it was quite difficult to lie flat. The balcony only had one seat on it but, as we couldn’t get the door open anyway, that wasn’t a problem. I didn’t take a shower cap with me as I expected the hotel to provide a selection of toiletries. It didn’t. The shower head was a bit loose and out of my reach and, at one point, it was actually pointing at the wall with most of the water running down the wall. We definitely would not return and...

"The accommodation is tired and needs updating. The rooms are very basic and were not very clean. The bathroom needs to be completely refurbished. The staff were helpful and pleasant but overall not a pleasant stay and would not recommend staying there"

"The bedrooms were quite shabby. The carpet was stained, the TV remote didn't work, nor did the bathroom fan and the dressing table chair was worn through. In my husband's room the bathroom bin hadn't been emptied and the wall heater was very marked and dirty. Every other guest we spoke to had similar stories. To be fair, the public rooms were in a better condition."

"Great location. Hotels decor is beautiful and the staff are helpful and professional."

"Great reception staff. Goof place to stay close to centre and zoo"

"Great place to stay. Staff at reception were very helpful."

"Excellent hotel and friendly staff. Will book again. Thanks."

"All good on arrival , room not ready so went for a drink, back at 15.00 room ready(320) looked great but stank of sewage, wife complained ( I can't speak), relocated to room 220, nice room, spotless. All ok until shower time, only one towel, wife complained again, rectified. Went for dinner, all good except tables in bar area not cleaned and had debris on them. Sat down to dinner, ordered food and bottle of chateau neuf de pap, food came, no wine, didn't have any neuf de pap, ordered...

"Rooms were spacious and lovely and nice outdoor area. Breakfast was nice and I got to sit in (lovely) separate dining area, as I had my Goldendoodle with me, which I was happy with, as it meant I could chill as he had lots of space to lie down. My only negative was we had to pay for parking at £13 (for 24 hrs I think). It was just an expense I hadn't expected. Other than that, everything was great. Would definitely go back if in that area again."

"We had a wonderful stay at The Boathouse! The location on the river and just a short walk from the city walls was absolutely perfect. No AC in the midst of a heatwave, but the open windows cooled the room down quite a bit. We loved the boathouse decor and our room felt so comfy and cozy. Staff were great and helpful. Breakfast was great and included our choice of a hot meal. It was also great to be able to keep our car there for a few hours after check out to spend some more time exploring the...

"Slightly odd stay. The hotel is down a little lane. I didn't realise that there was a charge for parking until I arrived. You need to ring a bell to get in to the hotel and then you get let it. As I arrived there were some people who thought they had a room booked but the person working there could not find it. I was then checked in and taken to my room. Nothing about the hotel was explained. As we went to my room, some parts of the hotel looked grand with impressive furishings, others...

"This should have been lovely, spa bath in room, bathrobes etc but unfortunately it was disappointing. Tied decor, no bathroom lock, the noisiest flush on a toilet I’ve ever heard, bath plug didn’t fit properly so water drained away, window handle broken so it couldn’t be opened (it was over 30degrees that day). The reception area smelled like a carvery which was off putting. My biggest issue was that we booked a room specifically for the 3 single beds but it was made up as a double and a single...

"Close to shops, restaurants, etc. easy to find, plenty of parking, beautiful surroundings, kind and helpful staff, everywhere is clean, food is delicious."

"Where do I start we got to the hotel on the first night go to the room to find there was no bedding for the kids we got charged for breakfast the next day for the kids the staff are useless the pool was closed by 7pm even tho is stated it was open till 9pm all the carpets in the hall way were taped down or ripped up the place is a joke for the price we paid"

"Staff were polite and helpful, facilities good and location was good, easy to get to Chester and to the zoo."