Hotel Dekat Cinemark CinéArts Santana Row

"Upon arrival to my room, I noticed the door was cracked open and a man was inside. I assume he was apart of housekeeping but he didn’t clarify. So that was weird! My room floor needed vacuuming, which I did report to the front desk, along with the man in my room, but nothing was resolved by them. I didn’t have internet access in the television, which I did report. They provided free breakfast, but it was never resolved. The room felt older than described in the website. Spent time at the pool,...

"Clean rooms. Nice kitchen and great breakfast options "

"Everything was amazing !"

"Clean room. Staff was available and helpful "

"Clean room, clean comfortable bed. Parking easy. "

"The room smelled musty and didn't feel clean at all. I expected better the pictures on Expedia are way different then when you enter the room. "

"Clean rooms, conveniently located, safe, and easy parking."

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"The room was spacious and exceptionally clean. The gentleman managing the property was very friendly and helpful. We had to check out before our conference was over, and he kindly let us leave our car parked there for the rest of the day at no extra charge—and we didn’t even have to move it. I highly recommend this place to stay. It was about half the price of most other hotels in the area, yet the rooms were twice as large. Most importantly, they were very clean, comfortable, and welcoming."

"Great location, easily accessible from freeway, very clean, modern, great amenities, awesome free breakfast buffet, friendly staff. Would definitely stay again."

"The owner is super nice and you notice a big difference between staying at a corporate owned hotel.The property is lined with lemon and orange trees and beautiful flowers which he takes very well care of. Everything is very clean and I appreciated having a refrigerator and a microwave in the room! Nice also to park right in front of your room."

"Staff was helpful but not too cheerful. Room was clean but toilet would leak every time it was flushed. Nothing to complain about, just being transparent for the next customer to know. I would bring my own body wash and shampoo. Plenty of parking and good location."

"Breakfast was great and fresh. The gentlemen at the reception was extremely helpful and kind"

"Clean and friendly"

"Property was in a really convenient location. My only gripe is that you have to pay an extra $15 a night to park there "

"The room was very clean and the breakfast was great."

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"To our dismay, unfortunately breakfast was not included. the staff was welcoming and the parking was ok. however, it was slightly noisy."

"I didn't like the A/C heater that my husband had to turn on bec he felt cold. Everytime it was on made a very loud noise that my husband could not sleep. About 3 am he phoned the front desk and told him to listen at the noise and said something more which I didn't hear. Eventually I had to turned off A/C and I gave him my sheet to cover him. My husband is a light sleeper."