Hotels near Westfield Valley Fair Shopping Mall

"best hotel in the worldwide"

"Upon arrival to my room, I noticed the door was cracked open and a man was inside. I assume he was apart of housekeeping but he didn’t clarify. So that was weird! My room floor needed vacuuming, which I did report to the front desk, along with the man in my room, but nothing was resolved by them. I didn’t have internet access in the television, which I did report. They provided free breakfast, but it was never resolved. The room felt older than described in the website. Spent time at the pool, but didn’t go in since it looked dirty. I love the area for the shopping and restaurant options, but for the price of the rooms, I’m still undecided if it’s worth it for next time. I will be spending lots more time in San Jose since my niece attends Santa Clara and may have to look for another hotel."

"It’s just run down and dirty. I was unpleasantly surprised."

"Everything was amazing !"

"We at a last minute stop in San Jose and booked the Hyatt last minute. The hotel suited our needs for a one night stay. The room was clean and comfortable. Our initial front desk staff was great! He was friendly, courteous and informative. later in the evening we attempted to eat at the hotel restaurant. I'm not sure there is a restaurant. There were tables and a bar area right next to the front desk. I saw no restaurant staff. The front desk staff asked us to take a seat and he would be right with us. Several other guests were in line waiting hotel service. Needless to say, after 5 or so minutes we went back to our room. We called an uber to eat out. While waiting we noticed that a section of the glass awning, above the main entrance,was shattered. it appeared to be a safety hazard. In summary, it served our purpose for an unexpected overnight but nothing impressive or memorable. "

"Kitchen just ok , good parking. The day when we checked in the front desk person not friendly and made mistakes on the room key. Overall it is okay "

"Overall everything was very well done. Bed was comfy pillows for extra comfy. Shower was decent. Overall I had no complaints. Highly recommend"

"We stayed here for 2 days and i noticed a few reviews that had me questioning my decision in booking it. But it was better than i expected. Small issues were the ice machines not working and the one in the lobby was empty. The elevators were so slow we have to take the stairs that lead outside behind the hotel. The positive were the rooms were clean, they gave us water bottles when we checked in and the breakfast was SO GOOD. So many options for their continental breakfast that was restaurant tasting. The staff were really friendly especially when we checked in. Location was amazing we had a show at SJ improv and holo holo. Both were very short walks. We would stay here again for sure. "

"There was a nice blonde lady who was great. Helped me out and made me feel welcome. Then there was a Hispanic gentleman who was not a gentleman at all. I been there two times and both times he was the same. He is the reason I will not go back there."