"The front desk staff at night and during the day upon checkout were incredibly warm, welcoming and friendly. Our original hotel was oversold and the front desk staff at that “unnamed” hotel just a few blocks away were awful and rude. It was a welcoming experience to come to this hotel and be greeted pleasantly and with a warm smile. Really appreciative of this after what was a long day of travel and confusion. Thank you, and I’d have no hesitation of recommending this hotel to my friends."
The Chicago Hotel Collection Ambassador Gold Coast
8/10 Good
"Good for a one night stay in Chicago. Room was clean and quiet. Only issue was one of the shades would not come down so we woke up to more daylight than we'd like. I don't think I would do an extended stay. Room was on the small side and the beds were very low to the ground."
"They had one parking lot attendant many times with 20 to 30 people waiting on cars to be delivered. Sofa had body fluid on it. It was filthy, the mattress was disgustingly lumpy bad and old. Terrible service at breakfast incompetent waiters and waitresses. I will never stay at that location again and I’m questioning Hilton from this point on."
"The location, staff physical place were all great. The bed was clean and super comfortable. Unfortunately the last roommate I got was super noisy. He came in after midnight and switched on all the lights and once he was in bed—he coughed all night. I thought he was maybe really sick…I sort of wished I had a 95 mask. Luck of the draw. "
"The property was in excellent condition and excellent location on the riverfront and easy walk to Michigan Ave shops and restaurants. The only downside is that this whole area is extremely loud well past 3am(loud motorcyclists, cars revving and loud music from passing cars). It was impossible to sleep much, even though the room was new, fresh, and clean. If you're used to city noise, you'll love it!"