Hotels near Castillo Real

"We have stayed here several times over the years and we have to be honest and say it has really gone downhill. The staff was great as always! But the facility itself has not been taken care of well. We didn’t have water to take a shower 3 evenings in a row. We would have to call or go down to the front desk and ask, then our water would come back on. The first time it happened, I had water at first then it went off. I had to wash my shower gel off with baby wipes because we had to wait too long. They say you get 2 bottles of water per room. So we’d tip our housecleaning person and get more. They charged like $128 for our 6 night stay for something called “Environmental fees”. We didn’t know about this until we were checking in. It was just sad that this place is such a beautiful location but hasn’t been well kept. Hope this helps. "

"3rd time staying at the property. Just need to work on maintenance of property. Example, the lobby bathrooms were not working during our stay. Staff and room were great. Thanks"

"Beach was beautiful. There were a couple of sargassum days but they worked really hard to keep it clear. Staff was nice, especially in the buffet restaurant. Those servers were on top of it. Food was subpar, two restaurants that were alacart were either closed or hard to get a reservation even with the upgraded room. Room was very outdated, but it is an island so some leniency probably needed for construction limitations. Pool was also not great as in the adult pool most of the pool was too deep to stand. We would 100% go to Cozumel again, but not this resort."

"We love Hotel B! Comfortable rooms, amazing staff and the restaurant is beyond fabulous! The food is delicious and beautifully played. A top. Itch place to stay!"

"Great place and location"

"SUPER AMPLIA Y LIMPIA, CAMAS Y ALMOHADAS MUY COMODAS, AIRE ACONDICIONADO DE PRIMERA... PARA MI ESO ES MUY IMPORTANTE... EN LA QUE NOS QUEDAMOS TENIA COCHERA Y NO USAMOS ALBERCA PERO TENIA MUY BONITA VISTA."

"We stayed at Casita Maya for our first ever trip to Mexico and we had a fantastic time here! It really felt like staying with fun friends. Very relaxed energy, very beautiful space. Daniel is the MVP! He was always joking with my husband and was very quick to help with anything we needed throughout our stay, like numerous taxis and answering many questions. He’s also an excellent chef. We loved having our meals out by the pool, in fact we ordered breakfast here every morning. House keeping did a wonderful job for us as well! The only thing I noticed is that the tile floors were a little dusty (which I only noticed because I walk around in socks usually and the black pairs tend to show dust) but the room still felt very clean and the fresh towels and linens always smelled wonderful. The closet is huge for a hotel, with very convenient shelves just across from the vanity. We loved listening to birds through the adjustable louvered shutter windows and doors every morning as we woke up. We would stay here again in a heartbeat! We felt well-cared-for, clean, and comfortable at this hotel."

"Room on the ocean,clean. Staff was amazing. Food was excellent. "

"The home and our room were spotless. Host was very accomodating. It was windy and the seas were up when we stayed, lots of activity with Kiteboarders and windsurfers on the beach which was enjoyable to watch. Sargassum on the beach."