Palace Resorts Cancun hotels

"Our family trip was fantastic! The moment we arrived, we were greeted warmly and everyone we spoke to was very accommodating. Our flight was a direct into Cancun, so we arrived at the property well before check-in. Check-in was a breeze and everyone was so helpful (making restaurant reservations and explaining the property map, etc.) Our family has stayed at quite a few all-inclusives in Mexico, and this by far was the best experience. The food was great, my dad’s favorite meal of the day is breakfast, and Guadalupe made him the best ham, onion, and cheese omelets. The housekeeping and groundskeepers really did an outstanding job at maintaining the property. We will try to be back soon for another stay! "

"One of the best hotel resorts in the area. For the price you pay it’s almost a steal. The service is incredible and our concierge Bernardo made our stay even more magical The beaches, rooms and facilities are clean with a lot of added amenities in the hotel. Breakfast was a buffet with lots of options to choose from. Highly recommended and definitely will be back Thank you Westin"

"Loved it "

"BEAUTIFUL EXPERIENCE. "

"Very nice staff"

"My expectations were met "

" Our stay at this hotel was wonderful! The property is beautiful, very clean, and well-maintained. The staff were always kind, polite, and helpful. I’d like to give special recognition to Roberto, who works at the poolside restaurant — he was incredibly friendly, attentive, and always greeted us with a big smile. Also, Guadalupe, who makes the omelets at breakfast, was very pleasant and welcoming every morning. The overall service and quality of the hotel are excellent. The only downside was the issue with the restaurant reservation app — it didn’t work during our stay, and we were only able to secure one dinner reservation with the help of the manager (thanks to Roberto’s support). Also, our room wasn’t cleaned for one night, which was a bit disappointing. Despite these minor issues, we truly enjoyed our stay. The hotel has great potential, and I believe the service will continue to improve. I would definitely come back! "

"Super "

"Best staff "