Hotel Spa di Bury St Edmunds

"Lovely location and tranquil setting. However our stay did not include breakfast and at £13 each we gave it a miss. Plenty of parking outside, although there were very few staff around, we had to call the hotel to get someone at reception."

"Could not find a fault, from the welcoming of the reception staff and the efficiency of all staff members. A special thanks to the lovely lady on reception who bought me some slippers when I'd forgotten to pack a pair of shoes (laugh) to the lovely breakfast waitress - all found time to smile and have a conversation. The room was spacious, comfortable and clean and the breakfast, varied and delicious. The gym was a surprise, it really is very well equipped with a great pool and spa area and the...

"All good"

"We thought Hintlesham Hall was superb. Every member of staff that we came in contact with was friendly, helpful and eager to please. The accommodation was very clean and our room was well equipped with attention to detail. The breakfast was excellent, plenty of choice and well presented. Afternoon tea was also a lovely experience. We enjoyed sitting in the pretty garden. We will definitely visit again!"

"Séjour que j’affectionne tout particulièrement. J’y viens fréquemment , le personnel est très aimable et attentif . Atmosphère convivial et détendu. Les repas pris dans le jardin sont très simples au point de vue du service mais cela donne aussi un caractère très informel et sympathique. A recommander."

"A distinct lack of staff all through my stay particularly at breakfast. Reception was unattended both at check in and check out."

"Room carpet was dirty. Bathroom smelled like pee and it looked gross, too, plus door knobs were degraded. There was no DND sign for the door. Breakfast was nothing to write home about, and awful for people with dietary restrictions. They made me scrambled eggs without milk as requested, but it was inedible due to being undercooked. Who likes stringy (like snot) egg whites in scrambled eggs? Emailed for support, didn't reply. Tried talking to them, they didn't care."