Verified review
2/10 Terrible
Lucy
26 Sept 2026
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
On the Expedia website the hotel and rooms looked clean, bright and modern. I don’t know how long ago the photos were taken, but in reality it could not have been further from the truth. The whole hotel was tatty, run down and very tired. It looked like no maintenance had been undertaken for some time. A lot of the woodwork was rotten and all the plants around the hotel were dead. The pool was only half full and the sun loungers around the poolside area were haphazard and untidy. The first room we were offered had a door that would not close, never mind lock. We had to wait an hour for a different room, but this was not much better than the first. The room looked totally different from the pictures on the website, with dull tatty cladding instead of white walls. There was exposed wiring, the door to the safe provided had come off, the sheets were dirty, the shower was mouldy, the toilet was stained and generally it was not very clean. We stayed one night but could not bear to stay any longer. When we approached reception about the issues they argued for some time that the rooms were now better than shown in the photos, which was unbelievable, but eventually they conceded and we left to find alternative accommodation. Would definitely not recommend.
Stayed 4 nights in Sep 2026
