Hotel Shangri-La Hotels and Resorts di Bandar Mines

"Parking is chargeable although it is small amount. the hotel should pay for the parking fee "

"- breakfast on 9 jun 24 not worth for RM 47 per person - the indian cooks with groomy and unfriendly attidude, “hey im not eating for free ok” - no safe box in suite room - towel with blood stain n dirt , even they deliver the new one also the same with big patch of stain. - no drinking glass and cup in suite room - no kitchen towel for suite room - no hand towel in suite room - air cond filter full with dust - window glass at bed room and living with previous guest smudges and “cross ✝️” drawn with saliva i believe …..haunted??? - the young chinese gentlement checked me in asked”r u first time checking here?” Thought the system will prompt with nunber of nights stayed before? Not a big deal for me but may be signficant for status craving person.. fruits for thought - the “0” extension , no one answering at 7pm (7 jun 24) - no drinking water in suite room - sound proof very poor , disturbed by next door bed room night activities - room not make up until 5pm despite informed at 10am ish - very friendly front desk staff and bellman EXCEPT the bell man during my checked in 7 jun 24 around 7 pm, the young guy with moustche saw me with alots of heavy bag bur dosent even ask if i need any help.. instead he offer his assistance to westerner, still have this type of segregation? Btw i never stingy on my tips. - very astonish n wonderful view of kl tower and scenaries… - room is clean except all towels with big stain end up i using mynown towel and use pool towel from hotel "

"The place is comfy and clean. However the internet was unstable during our stay while mobile signal is weak in the room. This is a place where I would definitely come back."

"Everything indeed good, my fam bam enjoyed the short 2 days nites here.. i like the toilet concepts the most.. "

"Excellent"

"Despite I had told the receptionist that I booked club room and ask for the location of premier check-in, but the guy still directed me to queue and wait for normal check-in counter, rather than lead me to club lounge for check-in. My booking entitled room upgrade, but the check-in staff not even mentioned that and ignore it. Furthermore, the room is very dated, and have no even a basic coffee machine for club room. Service is not on par with its claimed status. Buffet restaurant was very busy, and understaff, we and other fellow guests need to wait 9-10 minutes to get a seat allocated for buffet breakfast. Food focus on Malaysian cuisines, quality ok but not wide spread."

"This is my 4th time staying in Traders. The room is nice and always manage to get KLCC view from the room. The food during breakfast and in room dining were great too. The only issue was during check in at level 1. That moment it was quite long queue, but manageable. Thanks for the great services. "

"Good stay and great service. "

"Great hotel with kind and helpful staff. We were pleasantly surprised when were handed free upgrade from deluxe to 2 bedroom suite. The suite was large and spacious complete with kitchen amenities and washing machine. "