2/10 Teruk
Jonathon
14 Mei 2024
Tidak sukakan: Kebersihan, kakitangan & perkhidmatan, kemudahan
This was the second time we stayed over the last 2 years and the hotel has went down hill, we will not stay here again. We payed for a room with a sauna and then was told we were not able to use it. The room was filthy and I will be sharing the photos in the google review. Dirt and stains all over the walls and something disgusting under the side table. When I brought this up to the staff they argued with me and said that there was no one onsite to help me with the complaint. We were dismissed and told that the manager would contact us which they never did. When I requested to speak to the manager later that day, magically she wasn’t there again! Then on the last day of our stay at 4pm when I requested a reduced rate be a we were unable to use the facilities that we paid for they offered to displace us for 3 hours while they clean. We had to be up in the morning and could not waste the time to do this. They should be ashamed of the way the room was presented to us and they way they treated us from the moment I brought up this issue. They may be located in a great area but they don’t respect their own guests and obviously have no pride in their service or room quality.
Jonathon
Menginap 2 malam pada Mei 2024