Great Diamond Island Two Star Hotels from RM260

"We arrived at the hotel around 8pm. Check in was anytime after 3. We booked two rooms and they were not ready. After we couldn't self check in because our rooms weren't ready we had to wait about 10 minutes for an attendent to come to the counter. He told us that there weren't any king rooms available only double queen rooms. At this point we were tired and just wanted to get a room. I said that was fine but he called his manager who after another 10 minutes was able to help him figure out the problem. When it was time to pay the reservation did not account for our dogs which I also included on my reservation. The manager had to again be called. We were told to just pay and that the manager was coming in from home and would be in shortly to speak with us. We were told to go settle in our rooms and they would call us when the manager got there. We never received a call or had a manager speak with us. I also never received a receipt that I asked for multiple times. The whole check in process must have taken atleast 30 minutes and was just one issue after another. The hotel itself was clean, had plenty of parking, but they really need to iron out their staffing and check in process. After traveling all day this is the last thing guests want to deal with. Disppointing."