North London Kid friendly Holidays

Last minute booking after missed connection at Heathrow. Great location close to airport on Piccadilly line with plenty of places around to eat and drink. Clean comfortable hotel.

Suitcase went missing for over an hour, we were in room 452 suitcase was delivered to 752. At Breakfast Sat down to eat,then got up to refill my drink returned to find it had been cleared away, so had to go up to get another breakfast.

This is a beautiful hotel close to Earls Court tube making it easy to get around London. The decor is beautiful and would consider staying again in the summer as the garden is lovely. We were welcomed warmly on arrival and were delighted to receive a room upgrade snd be able to check in even though we were 4 hours before usual check in time. The room was lovely. Unfortunately we found the bed too hard for us which impacted our nights sleep but I don’t blame the hotel (everyone is different ☺️). There was some confusion about bar opening times - we were originally told it was 7-10:30pm but we later discovered it’s open all afternoon and one evening when we got back after 10:30, the bar staff kindly served us. The two bar guys were very friendly and very knowledgeable- we enjoyed their advice on Tequila. My only real area of criticism was the breakfast and the lady manager at breakfast. My first day I asked for sourdough toast and poached egg and despite the restaurant being very quiet, if was cold when it arrived. Also I ordered a flat white which I had to chase and it wasn’t brought until after I’d eaten my breakfast. Mostly though, we found the restaurant manager to be very rude. She never smiled (apart from when joking with the chef and other staff) and my husband spoke to her the second day to ask for some toast on the pass which hadn’t been delivered with his breakfast, and she looked at him and promptly turned away to greet some new guests in to the restaurant.

The breakfast add on was worth the additional money, lots of different options. The room was on the small side the pull out bed was not very comfortable, it would not stay together and kept separating when my son was trying to sleep. The door to the room was impossible for me to open and close, the upgrades that had just been done, made the floor to high for the door to be opened and closed without great force, I had to rely on my son to get in & out of the room, and make sure the door was closed. I was also not a fan of the strange bathroom doors or, the somewhat frosted glass on the shower, that made me feel uncomfortable, especially since I was sharing the room with my son. Not to mention that at night if the bathroom lights were on it lit up the bedroom due to the almost clear glass. Over all the room was clean, and the staff was friendly. The hotel was in walking distance to several historical sites, and the Underground so that was nice.

So glad we arranged the airport shuttle to pick us up when we arrived in London. The driver texted me to let us know he was at the airport. He was holding a sign with our names so we quickly identified him. The drive to the hotel was stress free.

So glad we arranged the airport shuttle to pick us up when we arrived in London. The driver texted me to let us know he was at the airport. He was holding a sign with our names so we quickly identified him. The drive to the hotel was stress free.

Great central location. Helpful staff especially Alex and Vladi on the reception team.