Malaysia Beach Holidays

We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back

Lovely hotel to stay!

Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞

Lovely location on the beach

The Danna is a beautiful resort and not to far out of the main town for some night life. It was extremely quiet- which was nice but also we like have a few people around ( it was just the this me of year) we stayed I in a beach Villa and the layout and comfort one of the best we have stayed in. Well designed best bed! Great bathroom and the pool Area amazing !!! Staff so accommodating and the food we fresh and we loved it . We did the cooking class also which was great to learn how to make the classic chicken curry ! Highly recommend This hotel

We stayed here for 2 nights as part of our Langkawi trip and wished we stayed longer. Whilst the rooms may be somewhat dated for a 5*, the customer service at this hotel is exceptional. After checkin they got in touch by WhatsApp to let us know they were available for any assistance 24’7. The facilities were nice, the staff were extremely polite and attentive. It was a real bonus seeing monkeys around the resort, (wish they had come to our balcony!) We didn’t have to wait long for a buggy and didn’t experience queues at breakfast. We opted for half board, there were loads of food options which we liked. On checkout I had left something in the room and they got in touch to let me know within in hour or so, thankfully I had a friend that was able to pick up the item.

Lovely hotel to stay!

The Danna is a beautiful resort and not to far out of the main town for some night life. It was extremely quiet- which was nice but also we like have a few people around ( it was just the this me of year) we stayed I in a beach Villa and the layout and comfort one of the best we have stayed in. Well designed best bed! Great bathroom and the pool Area amazing !!! Staff so accommodating and the food we fresh and we loved it . We did the cooking class also which was great to learn how to make the classic chicken curry ! Highly recommend This hotel

We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back

Hotel is looking very tired. Vinyl clad couch in our room was split in many places. TV show options were very poor to say the least. Having said that the room staff were very good and the bed was comfy. There is nowhere to sit in a/c comfort when you check out and are waiting to be picked up. There is no booklet explaining the hotel facilities and how to get around the local area in the room. Overall disappointing 😞

Lovely location on the beach