Front of property

Reviews of Sotetsu Fresa Inn Kawasaki-Higashiguchi

3 out of 5
Sotetsu Fresa Inn Kawasaki-Higashiguchi
2-11-17 Isago Kawasaki-ku, Kawasaki, Kanagawa-ken

Reviews

8.8

Excellent

Rating 10 - Excellent. 525 out of 1005 reviews" "
Rating 8 - Good. 375 out of 1005 reviews" "
Rating 6 - Okay. 76 out of 1005 reviews" "
Rating 4 - Poor. 16 out of 1005 reviews" "
Rating 2 - Terrible. 13 out of 1005 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Carson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great Central place to stay in Tokyo, lots of options for travel and food!
Stayed 4 nights in Apr 2024

10/10 Excellent

Terence

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a really nice hotel - it's reasonably priced and is in a great location for shopping, transportation and dining.
Stayed 1 night in Apr 2024
Response from front desk on 29 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit from among many hotels.We are very pleased that you had a comfortable stay with us during your precious time with us. We are very pleased to receive your compliments on our location and breakfast.Our hotel is easily accessible from both JR Kawasaki Station and Keikyu Kawasaki Station,We are sure you will have no trouble staying at our hotel as there are convenience stores and restaurants in the vicinity.Thank you very much for taking the time to write to us.Thank you very much for choosing our hotel.We hope you will have the opportunity to visit us again.

10/10 Excellent

Julie Ann

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice
Stayed 5 nights in Apr 2024
Response from reception on 29 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very happy to hear that you had a pleasant stay with us during your stay. Although there are still some areas of our hotel that are not up to scratch, we will continue to strive to improve our services with sincerity, aiming to be the hotel of choice for our guests.Thank you for taking the time to write this review.We look forward to welcoming you again.

10/10 Excellent

Patrick, Monterey Park

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent services and very good location
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to hear your words of praise and high evaluation of our hotel.We are encouraged to receive your compliments on our service as well.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.

8/10 Good

Jacqueline

Stayed 2 nights in Apr 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 30 Apr 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to have received such a high evaluation from our guests.Thank you for taking time out of your busy schedule to write a word of mouth.We will continue to make every effort to be a hotel that is loved by everyone.We sincerely look forward to welcoming you again.

8/10 Good

Lik Hoi

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 3 nights in Apr 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 6 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay with us.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We look forward to welcoming you again.

8/10 Good

Kio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is located close to Kawasaki station. The hotel room was clean and the cost was very reasonable.
Stayed 7 nights in Mar 2024
Response from Front Desk on 4 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit from among many hotels.We are very pleased that you had a pleasant stay at our hotel. We are also very pleased to receive your compliments on our rates and location.Our hotel is easily accessible from both JR Kawasaki Station and Keikyu Kawasaki Station,There are convenience stores and restaurants in the vicinity, so we are sure you will have no trouble staying with us.Thank you very much for taking time out of your busy schedule to write us.Thank you very much for choosing our hotel.We hope you will stop by again when you have a chance.

10/10 Excellent

Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good and close to the station
Stayed 9 nights in Mar 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 4 Apr 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay with us.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you again.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
One of my favorite hotels I’ve stayed at. Loved the Excelsior Cafe next door. They also provided much needed essentials too. Definitely will stay again if I am in the Kawasaki area!
Stayed 11 nights in Mar 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 28 Mar 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay with us.We are very encouraged to hear that you liked our hotel the best.We will continue to do our best to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you back to our hotel again.

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location in Kawasaki if Tokyo accommodations are too expensive for you. Their prices are very affordable and the rooms are way bigger than any of the rooms in Tokyo at half or even less than the Tokyo prices. Has friendly English-speaking staff. Also a 5-10 minute walk from different train stations. Also walking distance from convenience stores and a mall, also from a shopping arcade. Would definitely consider coming back and booking the hotel next time we're back in Japan.
Stayed 18 nights in Mar 2024
Response from front desk on 27 Mar 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are delighted that you had a pleasant stay and that you gave us high praise and high marks for our location and staff.Our hotel is easily accessible from both JR Kawasaki Station and Keikyu Kawasaki Station,We are also located near convenience stores and restaurants, so we are sure you will have no trouble staying with us.We will not rest on our laurels and will continue to strive to be the hotel of choice for our guests.Thank you very much for taking the time to write to us!We look forward to welcoming you again.

8/10 Good

Justin

Stayed 8 nights in Mar 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Apr 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to have received such a high evaluation from our guests.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent cafe on site. Staff pleasant and helpful. Very convenient location.
Stayed 3 nights in Mar 2024
Response from フロント on 25 Mar 2024
Thank you very much for choosing Sotetsu Fresa Inn Kawasaki Station East Exit from among many hotels.We are very pleased that you had a comfortable stay with us during your precious time with us.We would also like to express our sincere appreciation for your compliments on our staff and café.Our hotel is easily accessible from both JR Kawasaki Station and Keikyu Kawasaki Station, and there are convenience stores and restaurants in the vicinity, so we are sure you will have no trouble staying with us.We will continue to strive to provide personalized service to each and every one of our guests, and we look forward to welcoming you back again in the future.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and clean room
Stayed 2 nights in Feb 2024
Response from 相鉄フレッサイン川崎駅東口 フロント on 20 Feb 2024
この度は相鉄フレッサイン川崎駅東口をご利用頂きまして誠にありがとうございます。ご滞在に際しましては快適にお過ごしいただくことができ、またスタッフの対応についてもお褒めの言葉を賜りまして大変嬉しく思います。まだまだ改善すべき点もございますが、これからもお客様に愛されるホテルを目指しスタッフ一同努力して参ります。どうぞこれからも相鉄フレッサイン川崎駅東口をよろしくお願い致します。

8/10 Good

Madeline

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff and easy check-in.
Stayed 1 night in Feb 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Feb 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay at our hotel.We are encouraged to receive your compliments on our customer service.We will continue to make every effort to be a hotel that is loved by everyone.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.

10/10 Excellent

Nikhil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. I was in a hurry during checkout and forgot my keys in the room. The receptionist was very understanding and even helped me quickly fill out the luggage transport form.
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Feb 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.All of us at Sotetsu Fresa Inn Kawasaki are very pleased to hear your words of praise and high evaluation of our hotel.We are also encouraged to receive compliments on our customer service.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.

10/10 Excellent

Phuc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like it because it is close distance to the train station and lots of convenient store and restaurants nearby.
Stayed 1 night in Feb 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Feb 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay with us.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you again.

10/10 Excellent

Mari

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from フロント on 25 Jan 2024
この度は相鉄フレッサイン川崎をご利用頂き、誠にありがとうございます。またお忙しい中当ホテルへのクチコミをありがとうございます。今後もお客様からいただく貴重なご意見を反映させていき、当ホテルを選んでいただけるよう、精進してまいります。また機会がございましたら是非お立ち寄りください。この度は当ホテルをご利用いただき誠にありがとうございます。

10/10 Excellent

Wen Hsuan

Stayed 4 nights in Jan 2024
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
amazing and convenient location to stay at. 2 blocks away from Kawasaki station that literally takes you into Tokyo and even straight to Yokohama. the room, staff and service was all excellent! and the area around the hotel is great with so much to do. shopping, restaurants, places to eat with tablets and ticket machines if you get intimidated by the language. Will be staying here again for my next Japan trip.
Stayed 9 nights in Jan 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 22 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.As you said, our hotel is located in a convenient location with excellent facilities in the surrounding area.We are very happy to hear that you had a pleasant stay at our hotel and that we have received your high praise and evaluation.Thank you very much for taking time out of your busy schedule to write a word of mouth.We will continue to make every effort to be a hotel that is loved by everyone.We look forward to welcoming you again.

10/10 Excellent

Yasuyuki

Stayed 3 nights in Jan 2024
Response from 相鉄フレッサイン川崎駅東口 on 22 Jan 2024
この度は、相鉄フレッサイン川崎駅東口をご利用いただきありがとうございます。ご宿泊に際しましては、快適にお過ごしいただけたようで嬉しく存じます。これからも従業員一同、より一層精進して参ります。お忙しい中でのクチコミのご投稿、ありがとうございました。またのご利用をお待ちしております。

8/10 Good

marco

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jan 2024
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

8/10 Good

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

4/10 Poor

cristal

Stayed 1 night in Jan 2024
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
We will take seriously the comments we have received from our customers and will strive to improve our services in the future. If you have a chance, we would appreciate it if you could use our hotel. Thank you very much for your valuable feedback.We look forward to serving you again.

10/10 Excellent

Tatiana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy and convenient
Great stay!
Stayed 1 night in Jan 2024
Response from Sotetsu Fresa Inn Kawasaki Station East Front Desk on 15 Jan 2024
Thank you for choosing Sotetsu Fresa Inn Kawasaki Station East Exit.We are very pleased to hear that you had a pleasant stay with us.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We all look forward to welcoming you again.

8/10 Good

natsuyo

Stayed 1 night in Dec 2023
Response from フロント on 25 Jan 2024
この度は相鉄フレッサイン川崎をご利用頂き、誠にありがとうございます。またお忙しい中当ホテルへのクチコミをありがとうございます。今後もお客様からいただく貴重なご意見を反映させていき、当ホテルを選んでいただけるよう、精進してまいります。また機会がございましたら是非お立ち寄りください。この度は当ホテルをご利用いただき誠にありがとうございます。

8/10 Good

KEN

Stayed 1 night in Dec 2023
Response from フロント on 25 Jan 2024
この度は相鉄フレッサイン川崎をご利用頂き、誠にありがとうございます。またお忙しい中当ホテルへのクチコミをありがとうございます。今後もお客様からいただく貴重なご意見を反映させていき、当ホテルを選んでいただけるよう、精進してまいります。また機会がございましたら是非お立ち寄りください。この度は当ホテルをご利用いただき誠にありがとうございます。

8/10 Good

Chayut

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

8/10 Good

ICHIRO

Stayed 1 night in Dec 2023
Response from フロント on 25 Jan 2024
この度は相鉄フレッサイン川崎をご利用頂き、誠にありがとうございます。またお忙しい中当ホテルへのクチコミをありがとうございます。今後もお客様からいただく貴重なご意見を反映させていき、当ホテルを選んでいただけるよう、精進してまいります。また機会がございましたら是非お立ち寄りください。この度は当ホテルをご利用いただき誠にありがとうございます。

10/10 Excellent

Kaori

Stayed 7 nights in Dec 2023
Response from 相鉄フレッサイン川崎駅東口 on 22 Jan 2024
この度は、相鉄フレッサイン川崎駅東口をご利用いただきありがとうございます。ご宿泊に際しましては、快適にお過ごしいただけたようで嬉しく存じます。これからも従業員一同、より一層精進して参ります。お忙しい中でのクチコミのご投稿、ありがとうございました。またのご利用をお待ちしております。

10/10 Excellent

Emanuel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Man Yan Gabrielle

Stayed 1 night in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 9 nights in Dec 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

8/10 Good

YUKIKO

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from フロント on 25 Jan 2024
この度は相鉄フレッサイン川崎をご利用頂き、誠にありがとうございます。またお忙しい中当ホテルへのクチコミをありがとうございます。今後もお客様からいただく貴重なご意見を反映させていき、当ホテルを選んでいただけるよう、精進してまいります。また機会がございましたら是非お立ち寄りください。この度は当ホテルをご利用いただき誠にありがとうございます。

10/10 Excellent

Chin Hui, Alvin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 5 Dec 2023
この度は相鉄フレッサイン川崎駅東口をご利用いただき誠にありがとうございます。お忙しい中でのご投稿感謝いたします。何かお気づきの点等ございましたら、お手数をおかけしますがスタッフにお伝えいただければ幸いでございます。これからも従業員一同精進して参りますので、相鉄フレッサイン川崎駅東口をよろしくお願いいたします。お客様のまたのご来館を心よりお待ち申し上げます。

8/10 Good

HSINCHUN

Stayed 4 nights in Nov 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 5 Dec 2023
この度は相鉄フレッサイン川崎駅東口をご利用いただき誠にありがとうございます。お忙しい中でのご投稿感謝いたします。これからも従業員一同精進して参りますので、相鉄フレッサイン川崎駅東口をよろしくお願いいたします。お客様のまたのご来館を心よりお待ち申し上げます。

10/10 Excellent

wai ching

Stayed 1 night in Nov 2023
Response from SOTETSU FRESAINN KAWASAKI on 22 Jan 2024
Thank you for using Sotetsu Fresa Inn Kawasaki Station East Exit.We are glad to hear that you enjoyed your stay with us.All of our employees will continue to work even harder.Thank you for taking the time out of your busy schedule to post your review.We look forward to seeing you again.

6/10 Okay

Laura

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort
Affordable and spartan
The staff is incredible and kind! It is obvious the team works hard to keep the hotel clean and efficient. The bidet in the room just didn't work and the tub stopper must have been cracked because the bathtub would hold water. Other people's hair stuck in the soap dish made me want to vomit.
Stayed 3 nights in Nov 2023
Response from Front desk on 21 Nov 2023
Thank you very much for having stayed at Sotetsu Fresa Inn Kawasaki higashiguchi.Your comment concerning our staff is also very much appreciated.We sincerely apologize the inconvenience for what you have experienced with the bidet.We are very much looking forward to welcoming you again.

8/10 Good

AI-LUNG

Stayed 1 night in Nov 2023
Response from Front desk on 21 Nov 2023
Thank you very much for staying with us.We are glad to hear that you had a comfortable stay.Have you tried the tea packs and bath salts?We will continue our effort to provide the best service for our guests.We hope you come back again.

8/10 Good

KIYOMI

Stayed 1 night in Nov 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 20 Nov 2023
この度は相鉄フレッサイン川崎駅東口をご利用いただきましてありがとうございました。ご滞在中、快適にお過ごしいただけましたでしょうか?もしまた川崎周辺にお越しの際は、当ホテルを是非ご利用くださいませ。お忙しい中、口コミ投稿もありがとうございました。お客様のまたのご来館、心よりお待ちしております。

10/10 Excellent

Wai Tak

Stayed 3 nights in Nov 2023
Response from フロントスタッフ on 15 Nov 2023
この度は相鉄フレッサイン川崎駅東口にご宿泊頂きまして、誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか?またお近くにいらした際には是非当ホテルをご利用頂ければ幸いでございます。またのご宿泊を従業員一同心よりお待ち申し上げております。

8/10 Good

Don

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Nov 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 12 Nov 2023
この度は相鉄フレッサイン川崎駅東口をご利用頂き、誠にありがとうございます。お忙しい中ご投稿いただきありがとうございます。また機会がございましたら是非お立ち寄りくださいませ。お客様のご宿泊を心よりお待ち申し上げております。

8/10 Good

Shimako

Stayed 2 nights in Oct 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 5 Nov 2023
この度は相鉄フレッサイン川崎駅東口にご宿泊頂きまして、誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか?またお近くにいらした際には是非当ホテルをご利用頂ければ幸いでございます。またのご宿泊を従業員一同心よりお待ち申し上げております。

8/10 Good

Austin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the self-service kiosk made things very quick for check in and check out. The added security in the building also made me feel safe. I did not sleep amazingly well, though I feel that may be just poor compatibility between me and the mattress/pillow.
Stayed 10 nights in Oct 2023
Response from Frontdesk on 3 Nov 2023
Thank you for staying at our hotel. We are very sorry for the inconvenience caused by the usability of the beds. We have low rebound type pillows available, so please feel free to inquire with our front desk staff. Thank you for taking the time to post your valuable feedback.

10/10 Excellent

MORIO

Stayed 1 night in Oct 2023
Response from フロント on 30 Oct 2023
この度は当ホテルをご利用頂き誠にありがとうございます。また、その中でもお忙しい中クチコミの投稿ありがとうございます。またのお越しをスタッフ一同心よりお待ち申し上げております。

8/10 Good

AKIRA

Stayed 1 night in Oct 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 30 Oct 2023
この度は、相鉄フレッサイン川崎駅東口をご利用頂き誠に有難うございます。お客様から高い評価を頂戴しました事を、スタッフ一同大変嬉しく存じます。今後も、ご期待に沿えるサービスを提供できるよう、尽力して参ります。お忙しい中、クチコミのご投稿ありがとうございました。またのご来館を心よりお待ち申し上げております。

8/10 Good

makoto

Stayed 1 night in Oct 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 30 Oct 2023
この度は、相鉄フレッサイン川崎駅東口をご利用頂き誠に有難うございます。お客様から高い評価を頂戴しました事をスタッフ一同大変嬉しく存じます。お忙しい中、クチコミのご投稿ありがとうございました。皆様に愛されるホテルを目指して、今後とも精進して参ります。またのご来館を心よりお待ち申し上げております。

8/10 Good

Miyuki

Stayed 2 nights in Oct 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 5 Nov 2023
この度は相鉄フレッサイン川崎駅東口にご宿泊頂きまして、誠にありがとうございます。ご滞在中は快適にお過ごしいただけましたでしょうか?またお近くにいらした際には是非当ホテルをご利用頂ければ幸いでございます。またのご宿泊を従業員一同心よりお待ち申し上げております。

10/10 Excellent

Mai

Stayed 1 night in Oct 2023
Response from 相鉄フレッサイン川崎駅東口 フロント on 24 Oct 2023
この度は相鉄フレッサイン川崎駅東口をご利用頂き、誠にありがとうございます。お忙しい中ご投稿いただきありがとうございます。また機会がございましたら是非お立ち寄りくださいませ。お客様のご宿泊を心よりお待ち申し上げております。

10/10 Excellent

Herminio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 10 nights in Oct 2023
Response from Sotetsu Fresa Inn Kawasaki Station East Exit Front on 18 Oct 2023
Thank you very much for choosing our hotel.We are very pleased to hear your words of praise and high evaluation of our hotel.We will continue to make every effort to provide services that meet your expectations.Thank you for taking time out of your busy schedule to write this review.We sincerely look forward to welcoming you again.