"Room was spotless and at the end the staff accommodated a last minute taxi ride when our Uber app wasn’t working. We had so much luggage too! One of the staff confirmed the ride and then stood by us waiting for the taxi with us to help with bags and make sure we were good. They went above and beyond"
"I paid for a room on the 24th floor. Cost a bit more but the view is very worth it. Room was amazing. Staff was friendly and helpful. The breakfast is a little high for the offerings in my opinion. "
"Outstanding experience! My room was spotless and comfortable. The view of Yokohama Bay from my room was fabulous and the service from every staff member at the New Grand was exemplary. I will return as soon as I can - just wonderful!"