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Reviews of Khas Tugu Hotel Yogyakarta

3.5 out of 5
Khas Tugu Hotel Yogyakarta
Jl. Diponegoro No.99, Bumijo, Yogyakarta

Reviews

8.6

Excellent

Rating 10 - Excellent. 13 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 2 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 1 out of 27 reviews" "

9.0/10

Cleanliness

9.4/10

Staff & service

9.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Marga indraswari, singapore

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There’s free welcome drink provided. The staff were friendly and helpful. They even allowed us to put some of our souvenir that must be kept chilled in their main fridge (because the one in our room was not cold). They also allowed us to keep them until the afternoon before we departed from Jogja even when we already checked out. On a side note, good communication from the hotel too. I accidentally left my neck pillow and chatted with the hotel and they found it. I will collect the pillow tomorrow. Good thing I’m still in Indonesia as of the moment. Haha.
Stayed 1 night in Dec 2023

8/10 Good

Mohd Rosli

Stayed 3 nights in Aug 2023

10/10 Excellent

Mark

Liked: Room comfort
Good Hotel
Nice hotel. Great breakfast. Friendly helpful staff.
Stayed 3 nights in Jul 2023

10/10 Excellent

f j

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
unusual jogja
stay very good
Stayed 4 nights in Mar 2023

10/10 Excellent

Shah, Singapore

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff working there they are amazing people !
Stayed 3 nights in Jan 2020
Response from Tommy Agung Kartika, Cluster General Manager on 21 Jan 2020
Dear Mr. Shah, Thank you in advance for your time to write us a review about your recent stay. It's been a pleasure to have you as our valuable guest. I hope you really have a great moment with us. Look forward to welcome you back again. Best Regards,

10/10 Excellent

Suci

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location, friendly and courteous staff, good service, delicious food, comfortable bed, easy parking.
Stayed 2 nights in Nov 2019
Response from Tommy Agung Kartika, Cluster General Manager on 2 Dec 2019
Dear Mrs. Suci, Glad to know that your overall experiences were good. I always make sure our guests got the best from us, from the products, service, and facilities. Look forward to welcome you back again. Best Regards,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Our Valued Guest, Thank you so much for your time to rank us about your recent stay in our Hotel. I hope you had a wonderful experience with us, and willing to come back again someday in the near future Look forward to welcome you back again. Best Regards,

10/10 Excellent

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay at Pesonna Tugu was excellent. The room was perfect, the service was great and the location was perfect for getting around the tourist attractions.W
Stayed 9 nights in May 2019
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr. Daniel, Glad to hear that your overall experiences with us were great. It's been a pleasure to have you as our valuable guest. Hope Pesonna Hotel Tugu Yogyakarta would always be your preferred accommodation during your visit to Jogjakarta. Look forward to have you again in our Hotel. Yours Sincerely,

8/10 Good

Irfan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to stay
Room too small for 2 twin bed, bath room needs curtain or something to prevent water splashed everywhere, breakfast so delicious overall it's very good stay and will recomend
Stayed 1 night in Apr 2019
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr. Irfan, Thank you in advance for your time to write us a review about your recent stay in our Hotel. I hope you really enjoyed your days with us and willing to come back again someday. We always do our best in providing the best products and services for all of our guests. I believe our effort could reach you. Besides, our Hotel is so strategic, where located in the prime area of Jogjakarta’s point of interest. Look forward to welcome you back again in Pesonna Hotel Tugu Yogyakarta. Yours Sincerely,

8/10 Good

Verified traveller

Stayed 3 nights in Apr 2019
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Our Valued Guest, Thank you so much for your time to rank us. I hope you had a wonderful experience with us, and willing to come back again someday in the near future Look forward to welcome you back again. Best Regards,

10/10 Excellent

Michel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People so friendly and the service excellent. An oasis in the middle of a busy city!
Stayed 2 nights in Mar 2019
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr. Michel, Glad to hear that your overall experiences with us were great. It's been a pleasure to have you as our valuable guest. Hope Pesonna Hotel Tugu Yogyakarta would always be your preferred accommodation during your visit to Jogjakarta. Look forward to have you again in our Hotel. Yours Sincerely,

10/10 Excellent

Muhammad

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is my second stay at the same hotel, a first for my wife and the moment she stepped into the lobby, she immediately felt the warmness and coziness of the hotel atmosphere. Warm smile and friendly staff greeted us. Again check-in was a breeze and we were assigned the same room where I stayed the last time. Some staff immediately recognised me and began greeting with my name. The female Guest Relations Officer began a conversation with my wife and both of them became friends. There were improvements being made, chair in the room were fitted with sliders, restaurant menu has changed allowing guests to try out new cuisine and a convenient coffee cafe for those who need the extra caffeine shot of the day. Both of us love the hotel and its atmosphere and not forgetting the memorable souvenir we received. Next trip is being planned and this will be the choice of hotel for our stay!
Stayed 4 nights in Dec 2018
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr.Muhammad, Glad to hear that your overall experiences with us were great. It's been a pleasure to have you as our valuable guest. Hope Pesonna Hotel Tugu Yogyakarta would always be your preferred accommodation during your visit to Jogjakarta. Look forward to have you again in our Hotel. Yours Sincerely,

10/10 Excellent

Eddy Adha, Kuala Lumpur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel,Superb Staff
The best hotel ever! U’ll be amazed with the customer service. Very near to Malioboro Street for shopping.
Stayed 3 nights in Mar 2018
Response from Tommy Agung Kartika General Manager on 15 Mar 2018
Dear Mr. Eddy Adha, Thank you for your kind review on Expedia about your stay at Pesonna Tugu Yogyakarta, It's very encouraging for me and the team to know that the afford we put every day to provide enjoyable stay for all our guests, is recognized. My team and I are pleased that you had a wonderful time here, it's our pleasure to read our Guests are satisfied with our services and our product. Thank you & looking forward to welcome you back on your next visit to Pesonna Tugu Yogyakarta. Sincerely, Tommy Agung Kartika General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2017
Dear Guest, Thank you for staying with us. many thanks. Ecommerce

10/10 Excellent

Tengku Ken, Sarawak

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Service & Staff
One of the best hotels I have stayed in Indonesia. My first in Yogyakarta though. The best is the Manager on duty allowed us to early check in upon our arrival. It was very thoughtful considering my traveling companion and I had been on our feet since 6pm the day before and checking in at 10am was a relief.
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr. Tengku Ken, Glad to hear that your overall experiences with us were great. It's been a pleasure to have you as our valuable guest. Hope Pesonna Hotel Tugu Yogyakarta would always be your preferred accommodation during your visit to Jogjakarta. Look forward to have you again in our Hotel. Yours Sincerely,

8/10 Good

Chiquita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel pas utk keluarga krn lokasi yang strategis
Stayed 1 night in Jan 2024

2/10 Terrible

Alessandro

Stayed 1 night in Aug 2023

6/10 Okay

HIROMI

Liked: Staff & service
Disliked: Property conditions & facilities
部屋の広さ、丁度いい（若干広い）。 スタッフも、よく対応してくれる。 ヘアドライヤーが無かった。 空港から1時間30分くらいかかる。 王宮とかにも2キロくらい離れている。
Stayed 1 night in Jul 2023

8/10 Good

Dayangku Farihah

Stayed 3 nights in Apr 2023

8/10 Good

Indah

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Kamar nyaman dan bersih
Kamar nyaman, bersih, tempat tidur enak tidak keras. Tanpa bfest jd ga th menunya, jalan sebentar sudah sampai Pasar Kranggan, langsung kuliner pagi” ^_^
Stayed 1 night in Dec 2019
Response from Tommy Agung Kartika, Cluster General Manager on 23 Jan 2020
Dear Ibu Indah, Terima kasih atas ulasan yang Ibu sampaikan bagi Hotel kami. Semoga Pesonna Hotel Tugu Yogyakarta selalu menjadi hotel pilihan kapanpun Ibu berkunjung ke kota Yogyakarta lagi. Salam Hangat,

8/10 Good

endang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019
Response from Tommy Agung Kartika, Cluster General Manager on 5 Oct 2019
Dear Mrs. Endang, Thank you for your choosing our Hotel as your preferred accommodation during your visit to Jogjakarta. I'm glad to have you as our valuable guest. Hope you get a memorable experiences while staying with us. Best Regards,

8/10 Good

HENRI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yg cocok utk liburan keluarga
Hotel baik dan cukup bersih...cocok utk keluarga.
Stayed 3 nights in Dec 2018
Response from Joko S. Widiyanto, CHA Cluster General Manager on 4 Mar 2021
Yang terhormat Bapak Henri Salam hangat dari Pesonna Hotel Tugu Yogyakarta Atas nama manajemen, kami mengucapkan terima kasih atas kesediaan Bapak memilih Hotel Pesonna Tugu selama kunjungan Bapak di Yogyakarta. Terima kasih banyak telah meluangkan waktu untuk berbagi pengalaman Bapak di hotel kami dan kami ingin menyampaikan penghargaan tertinggi kami atas dukungan besar Bapak dengan memilih hotel kami untuk mengakomodasi masa tinggal Bapak. Kami senang Bapak menikmati masa tinggal Bapak bersama kami. Merupakan prioritas kami untuk memastikan semua tamu kami merasa sepenuhnya puas dan bahagia selama tinggal bersama kami. Sekali lagi terima kasih telah berbagi pengalaman Bapak dengan semua pelancong. Kami sangat berharap dapat bertemu dan melayani Bapak kembali dalam waktu dekat. Salam Hangat, Joko S. Widiyanto, CHA Cluster General Manager

10/10 Excellent

M, Tokyo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean hotel, and excellent staffs.
朝食はバフェスタイルにもかかわらずスタッフが皿に取り分けてくれて、スクランブルエッグもその都度暖かいのを作ってくれた。コーヒーもテーブルまで運んでくれるしヒルトンやシェラトンにも劣らない充実したサービスだった。 マリオボロまでタクシーで200円くらいで行ける範囲だし、静かで良いホテルだったので今後も利用したい。 部屋で読書をする人にはライトが少し暗いかも知れない。
Stayed 2 nights in May 2017
Response from Tommy Agung Kartika, General Manager on 24 Jul 2017
Dear M, Thank you for entrusting Pesonna Tugu Yogyakarta during visiting Yogyakarta, as well as taking time to share about your experience during your stay at our hotel. We really appreciate the reviews from you. The reviews / suggestions are very useful for us in improving the quality of our facilities and services. We will look forward to your next visit at Pesonna Tugu Yogyakarta for a more enjoyable stay. Best regards,

6/10 Okay

Moto, 大阪

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
快適です。
空港や繁華街からは少し離れています。 従業員のサービスは良かったです。 空港からタクシーに積み忘れた荷物親身に探してくれましたが結局出てきませんでした。
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Mr. Moto, Thank you for choosing our Hotel as your preferred accommodation during your visit to Jogjakarta. Besides, I would also like to thank you for your valuable feedback. It will become a trigger for us in improving our quality of services, products and facilities. Look forward to welcome you back again in Pesonna Hotel Tugu Yogyakarta. Best Regards,

8/10 Good

erlina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
lumayan sesuai budget
Lokasi bagusss tengah kota. Nyaman bersih hanya kolam renang kecil.
Response from Joko S. Widiyanto, CHA Cluster General Manager on 4 Mar 2021
Yang terhormat Ibu Erlina Salam hangat dari Pesonna Hotel Tugu Yogyakarta Atas nama manajemen, kami mengucapkan terima kasih atas kesediaan Ibu memilih Hotel Pesonna Tugu selama kunjungan Ibu di Yogyakarta. Terima kasih banyak telah meluangkan waktu untuk berbagi pengalaman Ibu di hotel kami dan kami ingin menyampaikan penghargaan tertinggi kami atas dukungan besar Ibu dengan memilih hotel kami untuk mengakomodasi masa tinggal Ibu. Kami senang Ibu menikmati masa tinggal Ibu bersama kami. Merupakan prioritas kami untuk memastikan semua tamu kami merasa sepenuhnya puas dan bahagia selama tinggal bersama kami. Sekali lagi terima kasih telah berbagi pengalaman Ibu dengan semua pelancong. Kami sangat berharap dapat bertemu dan melayani Ibu kembali dalam waktu dekat. Salam Hangat, Joko S. Widiyanto, CHA Cluster General Manager

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Hôtel correct
Hôtel halal sans alcool. Personnel très attentionné. Cuisine excellente. Lit très confortable mais la chambre est defraichie.
Response from Tommy Agung Kartika, Cluster General Manager on 18 Oct 2019
Dear Our Valued Guest, Glad to hear that your overall experiences with us were great. It's been a pleasure to have you as our valuable guest. Hope Pesonna Hotel Tugu Yogyakarta would always be your preferred accommodation during your visit to Jogjakarta. Look forward to have you again in our Hotel. Yours Sincerely,