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Reviews of Griya Jogja Hotel

3.5 out of 5
Griya Jogja Hotel
Jl. Pakuningratan No. 3, Jetis, Yogyakarta, Yogyakarta

Reviews

6.0
Rating 10 - Excellent. 2 out of 16 reviews" "
Rating 8 - Good. 6 out of 16 reviews" "
Rating 6 - Okay. 2 out of 16 reviews" "
Rating 4 - Poor. 2 out of 16 reviews" "
Rating 2 - Terrible. 4 out of 16 reviews" "

5.8/10

Cleanliness

7.2/10

Staff & service

3.0/10

Amenities

5.6/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Krishna

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel need a bit more amenities
Stayed 2 nights in Dec 2023

2/10 Terrible

Ken

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
This is not 3 minutes from Malioboro. The toilet is very dirty. No lift.
Stayed 1 night in Dec 2019
Response from Irfani Indri on 24 Jan 2020
Dear mr. Ken Thanks For staying with us Distance hotel to malioboro its about 1 km, and you can using motorcycle or car to go there fastly. We’re very sorry you were unhappy, we’ll work hard to fix the issue you experienced. Thanks for letting us know.and don't hesitate to call our staff to improve our service. For the next time you stay with us, we will make sure to serve our best to ensure your satisfaction while staying here. Thank you for your support to us Best Regards, Irfani Indri Guest Relation

2/10 Terrible

Sid, London

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is disgusting and had mould and mildew everywhere. They put me in a room that smelled like it had been wet for weeks and when I complained they gave me one that was slightly better on the 3rd floor. The bathroom was gross and full of mildew. The furniture is old. There is no elevator so good luck with your suitcases. It looks nothing like the photos. This is not even a 1 star hotel.
Stayed 2 nights in Sep 2019
Response from irfani on 4 Oct 2019
thankyou

8/10 Good

Verified traveller

Stayed 3 nights in Oct 2018
Response from irfani on 12 Nov 2018
Thankyou for staying with us,

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I booked a standard room and ok. It has hot water. Like the breakfast. Location is good.
Stayed 3 nights in Jul 2018
Response from irfani on 18 Jul 2018
thankyou, we looking forward waiting for your coming

8/10 Good

Sanjay

Liked: Cleanliness, staff & service, room comfort
Stayed three nights in this hotel. Breakfast is disappointing. The hotel is centrally located, clean and the staff is helpful. The massage outlet is good.
thankyou mr Sanjay and family for your stay in our hotel.. we trying to improve our servuce and facilities...

6/10 Okay

Kemei

Liked: Staff & service
Simple budget hotel with pleasant service
Simple facilities, was disappointed with lack of hairdryer, as well as sewing kit when I requested for it. However, the staff tried their utmost to serve us and cater to our needs, and we are very impressed and heartened by that. Kudos to the service!
thankyou ms. Kemei lee for your stay in our hotel.. we trying to improve our servuce and facilities...

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful
I had booked a standard room thru hotels.com.Very very bad hotelroom. No elevators. Poor wifi Standard rooms are badly maintained. No windows (i wonder what the drapes and curtains mentioned in the room amenities are for ?? To cheat/fleece customers ??) No balcony nor terrace for standard rooms. Dead spiders and other insects in room Bathroom door not closing . Avoid at all costs especially if purchasing a standard room ( better hotels available at similar rates nearby ). As the hotel refused to give any refund ( even for one day despite my booking for 2 days) and having reached hotel around 8.00 pm - i decided to use my 2 day booking and payment of IDR550K for staying for one night in their deluxe room - which is more well done up /well maintained and was in sync with what they had written as amenities ( though faced water logging in washroom and washbasin ; and the waste bins could do well with plastic garbage bags) . i stayed for one more night at a cost IDR350K  just to avoid shifting to another hotel and face more surprises . The hotel staff though friendly and courteous - speak only bahasa indonesia . So that was another struggle.  But one staff in particular Ms Irfini/ Ms fini was definitely very helpful and understanding ; and she could speak as also understand English.  So be very careful in going thru hotel offerings and before making any choice.  If something is not explicit then assume the worst.
Response from irfani - fo on 12 Dec 2019
We’re sorry you were unhappy, we’ll work hard to fix the issue you experienced. Thanks for letting us know.and don't hesitate to call our staff to improve our service..

2/10 Terrible

Alain, NY

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bad experience
Nobody speaks English, very dirty, roaches, and insects observed, room smells, no windows
Response from irfani on 12 Dec 2019
We’re sorry you were unhappy, we’ll work hard to fix the issue you experienced. Thanks for letting us know.and don't hesitate to call our staff to improve our service..

6/10 Okay

Karen

Liked: Cleanliness, staff & service, room comfort
Generally a pleasant stay, but may not be suitable for elderly or handicapped guests as there is no lift in the hotel. Our room is located on the 2nd storey, and the elderly finds difficulty in climbing up the staircase.
Response from irfani on 12 Dec 2019
We’re sorry you were unhappy, we’ll work hard to fix the issue you experienced. Thanks for letting us know.and don't hesitate to call our staff to improve our service..

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel tampak bagus tp tidak nyaman
AC kamar tidak dingin, ruangan tdk ada ventilasi. Kamar mandi exhaust sangat pelan,. Lantai tidak bersih. Ada nyamuk didlm kamar. Jd kamar sangat panas & tidak nyaman. Makan pagi sangat sedikit variasi nya (setiap hari hanya ayam goreng, sayur, nasi & roti tawar, margarin & susu kental manis ). Tidak ada lift.
Stayed 4 nights in Nov 2019
Response from Irfani - fo on 12 Dec 2019
Tamu yang terhormat, Terimakasih telah memberikan review di hotel kami, sebelumnya mohon maaf atas ketidaknyaman anda selama menginap di hotel kami. Segala masukan termasuk AC sudah kami cek dan perbaiki, kami juga sudah mulai meningkatkan kebersihan di tiap-tiap kamar kami secara detail. Besar harapan kami semoga lain waktu apabila anda dan keluarga menginap di hotel kami kembali sudah tidak ada kendala maupun ketidaknyamanan seperti sebelumnya. Terimakasih

8/10 Good

Verified traveller

Liked: Staff & service, room comfort
Nette driepersoonskamer in rustige buurt
Schone driepersoonskamer. Badkamer was wel versleten en is toe aan een vernieuwing. Ligt goed op de kaart voor tours naar Borobudur en Prambanan. De nachtmarkt op Malioboro is op 15-20min lopen.
Thanks for letting us know, we’ll work hard to fix the issue you experienced and improve our service also our facilities. Thankyou

8/10 Good

とし, 東京

Liked: Cleanliness, staff & service, room comfort
スタッフの対応良し
中心部からは少々歩くことにはなるがそれほどの距離でもないので苦にはならない。 通りから一本奥に入っているので外の音も静か。
Response from irfani on 28 May 2017
Thanks for staying with us. We appreciate your feedback!

4/10 Poor

Johnson, Jakarta

Disliked: Cleanliness, property conditions & facilities, room comfort
Hotel sederhana
Kebersihan di dalam kamar sangat kurang, fasilitas sangat kurang tidak sesuai dengan harga yang di bayar
Response from irfani-fo on 12 Dec 2019
We’re sorry you were unhappy, we’ll work hard to fix the issue you experienced. Thanks for letting us know.and don't hesitate to call our staff to improve our service..

10/10 Excellent

Pudji

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel yang nyaman di pusat kota
Sangat senang menginap disini nyaman tenang sambutannya ramah. Hanya saat pagi mau beres2 ada 1 ekor kecoa didlm kamar.. tolong untuk dihindari hal spt ini dengan membersihkan dari segala serangga. Tetapi puass dengan kamar yg dipilih untuk 1 keluarga.
Response from irfani - fo on 12 Dec 2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Riny

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nyaman
Simple, Fun, Magical
Response from irfani on 12 Dec 2019
Thanks for staying with us. We appreciate your feedback!