Desk, free WiFi, bed sheets, wheelchair access
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Reviews of APM Inn & Suites

2 out of 5
APM Inn & Suites
1347 Berryville Ave, Winchester, VA

Reviews

6.4
Rating 10 - Excellent. 57 out of 220 reviews" "
Rating 8 - Good. 50 out of 220 reviews" "
Rating 6 - Okay. 30 out of 220 reviews" "
Rating 4 - Poor. 29 out of 220 reviews" "
Rating 2 - Terrible. 54 out of 220 reviews" "

6.4/10

Cleanliness

7.2/10

Staff & service

5.4/10

Amenities

6.0/10

Property conditions & facilities

6.0/10

Eco-friendliness

Reviews

4/10 Poor

Michal

Liked: Staff & service
Disliked: Cleanliness
Staff was helpful, but rooms should be cleaner.
Stayed 2 nights in May 2024

6/10 Okay

Francis

Liked: Cleanliness, staff & service
Staff was excellent and very friendly. TV in room not working properly. No coffee cups with coffee maker.
Stayed 1 night in May 2024

2/10 Terrible

Sara, knightdale

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Do NOT go here with a family. This is a drug den. The TV was on and the remote was broken. Thankfully I was alone and got there late. I had to go around drug addicts on the stairs. This is what I get for being cheap.
Stayed 1 night in May 2024

2/10 Terrible

Angela, Ruskin

Disliked: Staff & service
I missed check-in because of flight delays ended up at another hotel. Called the next day and was put on hold for 20 min never came back and did not pickagain
Stayed 3 nights in Apr 2024

4/10 Poor

Rafael

Stayed 1 night in Apr 2024

4/10 Poor

Ashley

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The room smelled like cigarettes, the one towel provided was dirty, there was not toilet paper, the blinds were broken, and the furniture had seen better days
Stayed 1 night in Apr 2024
Response from Amanda on 10 Apr 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

4/10 Poor

Colleen

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
As i entered the room the TV was already on. That alsrmed me, as i was i was alone and it was dark. Also, i had to ho clear across the room to turn on a working light. The bathroom toilet inside and outside was full of so much urine build up it hadn't been cleaned in st least a couple of months. In the dink, there wete pubic hairs. I want a full refund! This was shocking after driving a 9 hour trip from NY state to Virginia. Please reimburse me directly! I paid by Credit Debit card with my Visa to Expedia for this APM in Winchester on April 4, 2024.
Stayed 1 night in Apr 2024
Response from Amanda on 10 Apr 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

8/10 Good

kathleen, St. Augustine

Liked: Cleanliness, staff & service
Disliked: Amenities
Clean room comfortable bed close to Interstate
Stayed 1 night in Mar 2024
Response from Amanda on 10 Apr 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Donte

Liked: Cleanliness, staff & service, property conditions & facilities
Great service
Stayed 2 nights in Mar 2024
Response from Amanda on 10 Apr 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Dave

Stayed 1 night in Mar 2024
Response from Amanda on 10 Apr 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

2/10 Terrible

ANDRE

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The Staff and other employee was very rude. Tiffany talked to my Client rude an I recorded her while he was on the line with her. The location is not for the ethnic race. I put a google review that night. I booked him at a better Hotel like the employee told him. I am reporting the information to my E & O Insurance and Expedia. I am requesting a refund as soon as possible.
Stayed 1 night in Mar 2024
Response from Amanda on 10 Apr 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

10/10 Excellent

Bobby

Liked: Staff & service, property conditions & facilities, room comfort
bob
good stay, quiet, nobody bothered you.
Stayed 1 night in Feb 2024
Response from Amanda on 28 Feb 2024
Hi Bobby. Thank you for taking the time to leave us a review. I greatly appreciate it. Your feedback is what helps us to know where we need to continue to improve or to excel at. We value your business and look forward to seeing you again soon.

6/10 Okay

Summer

Travelled with family
Liked: Staff & service, room comfort
Stayed 2 nights in Dec 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Eduardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fighting next to my room
After a stay for one hour I have to leave was a fight next to my room the police come / was a lot of yelling noises . Room was clean
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

NATHANIEL

Well, like the old saying goes…”You get what you pay for!” I paid $50 for a room, & it was very disappointing. Trashy, unclean, ghetto, etc. Will not be going there again. I didn’t even stay. I checked in at 3pm, went to a 3:20pm movie at Alamo down the street, came back & dropped my key off & left to go back home! Waste of $$!
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

10/10 Excellent

Crystal

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

8/10 Good

John

Business traveller
Liked: Staff & service
Disliked: Amenities
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Crystal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Our room has been very clean , comfortable
Stayed 1 night in Dec 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

james

I was unable to stay because they would not accept a picture of my drivers license as ID
Stayed 1 night in Nov 2023
Response from Amanda on 7 Feb 2024
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
They leave you a lone pretty much. If you need anything and you ask usually you get it
Stayed 1 night in Nov 2023
Response from Amanda on 7 Feb 2024
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Crystal

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
They have clean rooms. And they are really laid back. And off street parking
Stayed 1 night in Nov 2023
Response from Amanda on 20 Nov 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

Yvette Delores

Liked: Staff & service, property conditions & facilities
Room 303 needs waste baskets in it. The toilet needs work. Television did not have a internet connection.
Stayed 2 nights in Nov 2023
Response from Amanda on 20 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

8/10 Good

Martin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023
Response from Amanda on 18 Nov 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Awil

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Terrible
Stayed 1 night in Aug 2023
Response from Amanda on 13 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

2/10 Terrible

Abigail

Stayed 1 night in Oct 2023
Response from Amanda on 1 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

10/10 Excellent

Summer

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Amanda on 1 Nov 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Jason

Liked: Property conditions & facilities
Friendly management that’s helpful.
Stayed 1 night in Oct 2023
Response from Amanda on 1 Nov 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

James

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
door unlocked and TV on when we arrived. Room key
Stayed 1 night in Oct 2023
Response from Amanda on 1 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

6/10 Okay

Tyler

Travelled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Please find better housekeepers!
Well at first we were pleased with the size of the room, the cozy bed for the price. Then we notice under the bed there's DOG FOOD and dog hair all kinds of dirt.... then we notice the bed sheets had not been changed in who knows how long. Bed was full of dirt and hairs .. even found a shard of glass or hard plastic in the bed! Front desk 2as pleasant... Everything else was nice for the price. Surprised there was water in the pool ... Didn't go near it to be able to see how clean it warm it might have been but from driving passed I could tell it at least had water in it!
Stayed 1 night in Oct 2023
Response from Amanda on 1 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

4/10 Poor

Kerry

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Amanda on 17 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Avoid for some time.
Bed sheets & towels were clean but nothing else. Tub was digusting and would drain super slow (taking a shower in the pool of water). Cockroaches roaming freely. They are renovating, so hopefully they do a good job and you are lucky to get renovated room.
Stayed 1 night in Oct 2023
Response from Amanda on 11 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

2/10 Terrible

bryan

Stayed 2 nights in Oct 2023
Response from Amanda on 1 Nov 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2023
Response from Amanda on 11 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

2/10 Terrible

Ryan

Disliked: Cleanliness, amenities, property conditions & facilities
DO NOT STAY HERE. Yes, the price may be tempting. The room I was given was absolutely filthy. When I got to the room, the door was wide open - literally hanging open. You couldn’t breathe because of the smoke and marijuana stench. Bugs crawling on the ceiling. Blinds were broken and anyone outside could literally see right in if they wanted to. Mattress was stained with blood or something red. Pillows and blanket were stained. The entire place was filthy - floors had dust and trash everywhere. Walls were nasty - dirt and grime built up on them. Shower floor was peeling and cut open. Toilet had stains all over it. People live in these apartments seeing as they had a referral bonus for tenants in the office. I had to ask for a refund and leave. The ladies in the office were very nice but I wouldn’t pay a dime to stink like a cigarette and battle bugs all night.
Stayed 1 night in Oct 2023
Response from Amanda on 7 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

8/10 Good

Kiana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023
Response from Amanda on 4 Oct 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

6/10 Okay

David

This place is pretty bad. It looks like someone tried to get in the room with a crow bar. The tv doesn’t work. The window shades are taped to the window with duct tape.
Stayed 1 night in Sep 2023
Response from Amanda on 1 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

6/10 Okay

Charles

Stayed 1 night in Sep 2023
Response from Amanda on 7 Oct 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

2/10 Terrible

Terence, Raleigh

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I did like the price, but know I now why. The tv doesn't work and attendant told me maintenance is gone so there is nothing that can be done. Roaches in bathtub and on walls. Toilet wouldn't flush. Overall very bad.
Stayed 1 night in Sep 2023
Response from Amanda on 19 Sept 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

10/10 Excellent

john

Liked: Staff & service, property conditions & facilities
They put all new mulch down in the flowerbeds. It was all very nice and clean. The staff was excellent and very professional.
Stayed 1 night in Sep 2023
Response from Amanda on 14 Sept 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Aug 2023
Response from Amanda on 28 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Summer

Stayed 2 nights in Aug 2023
Response from Amanda on 25 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

Dylan

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Very awesome staff
The staff is really nice and easy to talk to!
Stayed 1 night in Aug 2023
Response from Amanda on 22 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

4/10 Poor

Abhijeet

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amanda on 11 Sept 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect.

10/10 Excellent

Terence

Stayed 2 nights in Aug 2023
Response from Amanda on 22 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Amanda on 21 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

10/10 Excellent

destiny

Liked: Amenities, property conditions & facilities
front desk was extremely polite and helpful. :)
Stayed 1 night in Aug 2023
Response from Amanda on 17 Aug 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Jill

Travelled with family, Travelled with pets, Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Poor management, roaches and bedbugs, and they try keeping your money even after not staying
Stayed 5 nights in Aug 2023
Response from Amanda on 17 Aug 2023
We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect. Sincerely, Amanda Mills

10/10 Excellent

leila

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The staff was very pleasant and helpful
Stayed 1 night in Jul 2023
Response from Amanda on 11 Jul 2023
Thank you for taking the time to share your experience with us. It was our pleasure having you stay with us and we appreciate your review. Your positive review encourages us to strive towards excellence and continuously improve our services. Your satisfaction is our top priority and we are thrilled that you had a memorable experience with us. Thank you for choosing to stay with us and we hope to have the pleasure of welcoming you back in the near future.

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2023
Response from Amanda on 27 Jun 2023
Dear Jose . We are sorry to learn that your recent experience did not meet your expectations, and we apologize for any inconvenience caused. Please know that we take all feedback seriously and we are committed to providing an excellent guest experience at all times. We will take appropriate action on the issues you stated in your review. At our property, we strive to maintain a neat, clean and quiet atmosphere and work to improve our services. Your feedback helps us to identify areas where we can focus our efforts and ensure that our guest are satisfied. Once again, we apologize for the issues you experienced during your stay and we hope to have the opportunity to welcome you back to our establishment to provide the service that you have come to expect. Sincerely, Amanda Mills