We were driving through town and had books the hotel in advance but were running 8 hours behind schedule. We drove all night and arrived at the hotel around 6:30am. We were exhausted and asked if we could still check in and sleep until check out at 11am. They had already checked us in and checked us out assuming we would be no-shows, but they quickly reversed it and extended our checkout by an hour so we could get some sleep. We were very happy they were able to still give us our room with a little extension! The only things we were underwhelmed by was the quality of the shower and pillows, but those were minor compared to the exceptional service!