Hotel Mesra Haiwan Kesayangan di Western Suburbs

"Very clean. Staff was helpful"

"Thank you to the front desk staff for a great experience"

"I would definitely recommend this place. It is very convenient and strategically located if you are doing business in the area but still need easy access to downtown. It is quiet, safe, and the staff is friendly and extremely helpful. The only inconvenience was that the elevator was under maintenance during our stay, so at times we had to wait longer than expected."

"We found bed bugs in our bed! They moved us to another room but we still felt uncomfortable staying there and left early. We were told they have a bug exterminator come once a month, but I have my doubts. When it comes to maintenance, I think they are just cheap. The door in the bathroom was replaced, and it was easy to tell it was not done be a professional. They seem understaffed and trying to get by on the cheap. But the bed bugs were the real reason we would never stay there...

"The staff was friendly, but the cleaning was appalling. The room was incredibly dirty, and I was shocked."

"Always a great stay! Highly recommend!"

"Our room was not ready upon check-in. No linens were left for sofa bed. The shampoo and soaps, and towels were not appropriate for 3 people or even 2. Though we asked for room cleaning it was not provided on either day of our 3 night stay. Staff was sorry on being updated, but did not correct problems"