Hotel Best Western di West San Antonio

"Nice staff"

"Do NOT book!!! Horrible hotel!! We checked in and when walked in the room it smelled musty and humid, the carpet by the AC was wet. When I went down to the front desk and told them about it they came up to check it out and what I was told was “the AC has been running a lot because it’s hot in Texas” duh I live in Texas so I know. We tell the guy that we are not talking about how cold it is, the concern was the carpet was wet it smelled humid and musty, traveling with 3 kids, 2 with asthma...

"Really a nice hotel. Family friendly. Staff is cooperative. 24-hour free coffee. Enjoyed my stay."

"We called at 2:15 to see if we could check in about early (check in at 3pm). We were told no, that rooms won’t be ready until 3pm. We checked in after 4pm and our room had jot been cleaned. The floors were filthy. We had to call down to have someone come and vacuum the floors, I had to use my cleaning wipes to wipe down surfaces, and the bathroom faucet had a constant stream the entire time, even when off. The pull out sofa bed had mud stains, dirt, and crumbs on it, and the phone was not...