Hilton Hotels West Phoenix hotels

"good close to dt"

"We had a nice stay at the resort . Everyone was pleasant and helpful . We stayed in a villa which was nice however very dated . We liked that it had 2 bathrooms and outdoor seating which was semi private . The living room furniture felt old and definitely dated . Although the room was cleaned it somehow had the feeling of dusty and old . It was uncomfortable . The refrigerator was very small which was very inconvenient . We never had the proper amount of coffee that was supposed to be provided for the small coffee maker in the room . No laundry facilities anywhere onsite . We have stayed in many upscale resorts and have had these available . We like to go home with our clothing clean . It’s not a deal breaker . The pools were really nice . The pool bar by the villas was not available or up and running so to speak which was very inconvenient . If you want convenience of a bar you need to walk over to one of the two available near the other 2 pools . FYI no do not disturb signs on the villa doors available and the house keeper walked in one day after knocking but we were upstairs and my husband told her we were still there and towels were all that we needed . She was pleasant and polite . I know the resort is undergoing renovation and I hope there are upgrades to the villas and villa pool area . I honestly think we would choose a different resort in the area next time . This is no reflection on the staff or hospitality . Expensive lacking amenities ."

"Great location. Well maintained. Hands on staff. Seamless chekc in and check out. No complaints."

"In room coffee maker was broken and they did not offer room service for breakfast"

"Clean room great staff a fun time"

"By far the dirtiest hotel I have ever stayed in! The tub/shower was so bad we stood on a towel to shower, mold/mildew on the ceiling and walls, hair in the sink, tub and on the floor, stained sheets. We put our shoes on to walk back and forth from the bed to the bathroom. Under the bed had never been cleaned I’m sure. The continental breakfast was out of items and coffee was a 20 min wait. When we checked in, the guy at the front desk seemed like we were a bother to him. We were only there for about 10 hours and that was to long!"

"Great room. Good breakfast!"

"The pool area was great. It had like an oasis in the city all kinds of pretty flowers and plants clean comfortable. The whole place was was just great. Never went in the hot tub though, but we will be back if we go to Phoenix again thank you."

"Everything was great"