Hotels near West Herr Performing Arts Center

"The hotel keeps charging my card after I’ve already paid. Had to wait a few hour after to get checked in. Rooms were not clean. Did not get what I booked. No clean towels or rags. Toilets were clogged. "

"Unfortunately we were unimpressed with the property and our stay. The room was very "average" overall. The television was very small maybe 30" (but we recognize people don't go to hotels to watch TV). There was a kitchenette area with a sink, microwave, and small refrigerator...but absolutely nothing else. No plates, no silverware, no paper towels, no glassware, absolutely nothing. Makes it rather useless. There was a "breakfast " that we were told at check-in was served starting at 7 am. There was no "serve" about it. Some bagels, dry cereal, and a couple of muffins. No juice, no yogurt, nothing warm at all. And certainly no service, just plastic utensils. In fact, there were not even napkins, we had to find them in a cabinet. Even the trash can was so full we had to push the existing trash down to fit our little plastic plates in. As long as I'm being overly critical, the luggage cart was broken and could barely fit in the elevator. Overall, we were very disappointed and would not stay there again (note that almost every review we write is glowingly positive, just not this one)."

"At 8:25 in the morning on the day that we were leaving, which happened to be a Sunday. Housekeeping staff knocked at our door and then entered our room and we were still in bed."

"Very unique and cool looking place. I took a lot of photos in the halls of the decor. It’s cool. Room itself was very nice. Just note - the bathroom is not enclosed- no walls around toilet area or bathing area. I was alone so no big deal - but some might like to know the scenario. Very cool place."

"Other than the bathroom door sticking and making it difficult to open and close easily (I mean, it really got stuck), room was great and fit our needs. Staff were pleasant, accommodating, and so helpful (shoutout to Jessica who checked me in!). Restaurant staff bent over backwards to make drink special requests, and beautiful smiles when serving our delicious food. Thanks for a great wknd! Close to all that Rochester has to offet!"

"Big parking lot with a garage next door. The room was spacious except for the air system being two feet from the bed."

"Two elevators for staff and guests made for delays"

"Very charming and welcoming place. The attention to details is amazing. The hosts are very nice and thoughtful."

"Staff were courteous and helpful across the board. Our room was clean, beds were comfortable. Would definitely return"