Hotel Dekat West 72nd Street Dog Run

"Our stay at The Wallace was great outside of check-in. We checked in around 4 AM, and the front desk agent was not warm or welcoming. He acted as though we were bothering him by checking in. This was very interesting, as before arrival, I informed the front desk via chat that our flight was delayed due to weather and that we would arrive after 3 AM. His behavior was very surprising. Outside of this experience, the stay was great. The rooms were spacious and clean, and the rest of the staff was...

"Maid never showed up to replace dirty dishes in sink, clean room, make the beds or disposed of garbage on daily basis. I reported large cockroach in kitchen. After complaint, several staff members showed up and cleaned everything but were unable to find the cockroach."

"Very clean and comfortable. The room a bit tiny but very very nice. The food was amazing as well. And the location is the best. 100% recommended."

"I would recommend."

"I loved the location in the UWS. The room was clean and adequate for one person. I was not informed about the "facility fee", which was more than $200 for the week in addition to the room fee. It was a surprise at check out. I was charged for things I didn't use: a walking tour which I didn't know about, and bottles of water in the room which I didn't use. Those should be optional and guests should be informed beforehand. The front desk staff was excellent. The housekeepers were pleasant. The...

"They took $6,000 in error form my bank card, made no apology and have been awful about refunding it and two weeks later I am still waiting -"

"Great find"

"Spacious rooms. Great location. Friendly, helpful staff. Reasonable rates, especially for NYC."

"Exactly what we were looking for for a trip to Broadway!"

"Nice hotel at a reasonable price, good location, inside room very quiet"

"The room was very clean and staff was very friendly and helpful. Great location with Time Square only a few minutes walk. The air conditioning in my room didn’t work well so it was often too warm and it was the middle of June. I had to keep calling the front desk to send someone to fix it. While the fix was only temporary, the staff did work quickly to fix it each time. Also, there weren’t many amenities, but there was a cocktail lounge with live music and a couple of restaurants in the hotel."

"Great front desk service; on site restaurant is fantastic. Would definitely stay there again."

"Front desk staff were excellent, very friendly and helpful. Sheryl (don’t know if that is how she spells her name) was particularly helpful and just very friendly and professional. The housekeeping could use some help but otherwise it was an overall great stay. Everyone from the reception to the valet/bell were very friendly. The valet arranged for a yellow cab to pick me up at 4am for my flight which was much better than an Uber pickup so I appreciated that. The rooms were very spacious and...

"The property is a bit odd. There were rooms on our floor that made it feel like a halfway house. Unlocked and they looked like people were living like hoarders in the hotel. Breakfast was bad coffee and a croissant or bagel. If you need kosher breakfast, on saturdays it isn’t kosher, but no one tells you that until it’s too late. Our phone in our room didn’t work. That bathroom lights went on and off on there own all night. I had asked for the body wash in the shower to be refilled as it was...

"Amazing hotel, staff make the whole experience, bar is great. Reception and concierge team are excellent, in particular Lauren who made check in a breeze. Gym and pool are excellent for a New York hotel."

"Excellent decor"

"Excellent overall experience"

"I really enjoyed the property, but it is not pet friendly. I would certainly stay here again, but without my pet."

"Excellent location. Close to Central Park and Times Square."