Exterior
Check availability

Reviews of Azura Bermuda

4 out of 5
Azura Bermuda
90 South Road, Warwick Parish, Warwick Parish

Reviews

9.0

Wonderful

Rating 10 - Excellent. 96 out of 151 reviews" "
Rating 8 - Good. 35 out of 151 reviews" "
Rating 6 - Okay. 15 out of 151 reviews" "
Rating 4 - Poor. 5 out of 151 reviews" "
Rating 2 - Terrible. 0 out of 151 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Thalia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An absolute gem! From the moment I stepped foot into the lobby, I was greeted with professionalism and friendliness. The villa we stayed in was immaculate, boasting modern amenities and breathtaking view that I cannot say enough about! The staff went above and beyond to ensure my stay was nothing short of perfect. Even though the resort was under construction, it was peaceful and quiet. It was the PERFECT retreat for my friends and I. I can't wait to return to this paradise. Thank you!
Stayed 3 nights in May 2024
Response from Nagma on 6 May 2024
Dear Thalia,We are pleased to hear that you enjoyed the resort and had a memorable vacation!We are nearing the end of the construction of our new restaurant over the next few weeks and look forward to welcoming you back to experience the new offerings and facilities. Thank you for your kind words and I will be sure to share your comments with the entire Azura staff members. Best Regards,Nagma WalkerGeneral Manager

4/10 Poor

Jeremy

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was disappointing. My colleague and I could not check into our rooms until TWO AND A HALF HOURS after regular check-in time. The front desk staff was not particularly apologetic either. Rooms were mediocre, a lot of dust under the bed area, showers with little pressure and barely hot water, and general inconveniences such as no plugs near the bed/no replacement of used coffee/tea pods. Would not recommend.
Stayed 3 nights in Apr 2024
Response from Nagma on 3 May 2024
Dear Jeremy,Thank you for your feedback.I would like to extend our sincere apology on behalf the entire Azura team for less than a perfect experience. In the service industry there are often service and product issues that arise, and we take all guest feedback seriously to address deficiencies. I understand and empathize how the delay in getting your room would be disappointing and an inconvenience. I also extend my heartfelt apology for the condition of the room. Please be assured that all feedback has been addressed with the respective managers to implement and train staff in taking corrective procedures. Thank you again for taking the time to provide your invaluable feedback to assist us in addressing our shortcomings. Regards,Nagma WalkerGeneral Manager

6/10 Okay

Julie

Liked: Staff & service, property conditions & facilities
The views were BEAUTIFUL and the staff was very kind. I think this hotel will be better and more organized once construction is finalized. There were a few areas that felt like false advertising: website says you can walk to elbow beach but after attempting and feeling unsafe when the sidewalks ran out, we asked the front desk and she said you have to walk in the road. The website also says that there is a complementary shuttle to horshoe bay but when we tried to take it, we were told that it is not up and running yet. We booked the rooftop yoga class but when we showed up we were told we needed mats from the front desk and they were supposed to tell us that when booking but they didn’t. I went back down to get them and was told they didn’t have enough left because guests don’t return them. They should say you need to bring your own then. The garden room was a good size but needed a full size mirror somewhere and hooks in the bathroom (the bathroom door had marks that hooks had been previously there but ripped off). The rug runner in the room was also dirty. Disappointing for a hotel that is meant to be upscale. The pool bar food was very good. Be warned that this hotel has a lot of hills and stairs to get to different areas. The beach area is down a VERY steep hill. Overall good hotel that needs some improvements that I think will be fixed after construction and more staff are hired and trained.
Stayed 3 nights in Apr 2024
Response from Nagma on 2 May 2024
Dear Julie,Thank you for taking the time to provide invaluable feedback as this provides an opportunity for us to address our shortcomings. I apologize for the miscommunication regarding the yoga mats and have addressed this with the respective Department Head Manager for staff training. We are currently awaiting a shipment of yoga mats that will be placed in each hotel guest room and readily available. Unfortunately, the beach shuttle is only available in season which is May 1 to October 31st. During the off-season, this is available on a case by case based on staff availability. In regard to the sidewalks, this is an Island-wide issue as most areas do not have continuous pavements and require some walking on the road. Residents of Bermuda are very aware and conscious of this and take extreme care while driving. On behalf of the housekeeping and management, I apologies for the condition of the room and this has been addressed with the respective managers. This is definitely not Azura standard, and our objective as always is to deliver a superior product and experience. There are definitely a few elevation areas around the property, please note we do provide a golf cart service to transport guest around the property and to and from the beach. The construction of our new restaurant will be completed by mid-May, and our new saltwater ocean pool will also be in service by this time. We thank you again for your candid feedback and hope this experience hasn't totally marred your impression of Azura Bermuda. And look forward to the opportunity of welcoming you back to experience all our new offerings and service that is synonymous with the spectacular Azura views and product.Sincerely,Nagma WalkerGeneral Manager

6/10 Okay

James, Carversville

Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nagma on 1 May 2024
Dear James,Thank you for your review.We are sorry to hear that we fell short of a perfect score. Any further information you can provide to assist us to address are shortcomings is welcomed. Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Nicholas, south setauket

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Azura hotel was wonderful. The views are beautiful, the rooms are updated, and the service is great. There are a few pools and the food was excellent. More importantly, the hotel is centrally located and so close to everything. It’s about 10 mins driving to Hamilton. It’s about 15-20 minutes to the aquarium and like 8 minutes to horseshoe bay beach which is stunning. I would recommend staying here to anyone looking for a nice hotel in Bermuda. They also partnered with very kind taxi drivers. We really enjoyed talking rides with Darren who knew the lay of the land. It almost wasn’t this way, 3 days before the trip we received an email that the hotel was under a renovation in the kitchen that was behind schedule. We were anxious bc we were traveling for the first time with our 10 month old baby. I reached out to the hotel and they did everything in their ability to accommodate us and make things right. They helped make an inconvenient situation work for us. I especially want to thank Claire, the manager. When I originally reached out about by displeasure with the renovation, she did all she could to make it worth it and make us feel valued despite my direct and sometimes rude comments. She is the best part of the hotel because of her understanding and determination to keep guests happy.
Stayed 3 nights in Apr 2024
Response from Nagma on 24 Apr 2024
Dear Nicholas,Thank you for taking the time to write this review! We appreciate your patience and understanding regarding the recent renovations during your stay. It is good to hear that you were able to enjoy your visit despite the restaurant closure. Our staff are our biggest asset, and I will be sure to share your comments with Claire. I am happy to report that the restaurant is fully operational, and we look forward to welcoming you back to experience all our new offerings. Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our 3rd time visiting Bermuda and first stay at Azura. We spent a week and did not want to leave! Our Edgewater room was an oceanfront with balcony with the most beautiful view of the sparkling blue and aquamarine ocean colors along with Bermuda longtails flying by and migrating humpback whales splashing out past the reefs. A school of parrot fish could be seen in the shallow waters each morning and evening as well. The room and bathroom were brand new and comfortable with AC as needed and an ocean breeze from the balcony. Landscaping throughout the property was beautiful with palms and native plants and a few levels with lounge chairs for sunbathing. The pool had some lounge chairs with umbrellas and high top tables as well as a bar and open air eating area which was a favorite of ours for breakfast and afternoon Rum Swizzles! Thank you Joelle, Catherine, Michael, and Habib for your attentive service and friendly, welcoming hospitality. You will be truly missed! Any requests we had were attended to promptly by the front desk, such as ordering a taxi (Barbara and Darrin were our favorite drivers!) or giving us information on bus routes(bus stops both ways are at the hotel entrance). We knew coming here that Azura is new and in the process of building and perfecting the property but we still found it to be a place that was absolute Heaven. We can't wait to return someday! Thank you to our Azura team! Tip: We went in the last week of the off season, perfect weather!
Stayed 7 nights in Mar 2024
Response from Nagma on 8 Apr 2024
Dear Michelle,Thank you for the review, and for choosing Azura Bermuda!We are pleased to hear that you enjoyed your stay, and our team took care of your requests in a timely and satisfactory manner. I will be sure to share your kind comments with the entire team!Thank you again, and we look forward to welcoming you back. Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Crystal Victoria, Fort Lauderdale

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Nagma on 8 Apr 2024
Dear Crystal,Thank you for your review!!Best Regards,Nagma WalkerGeneral Manager

8/10 Good

mary

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A work in progress: already beautiful Will be stunning when finished Restaurant: larger pool, beach access
Stayed 5 nights in Mar 2024
Response from Nagma on 4 Apr 2024
Dear Mary,Thank you for choosing Azura Bermuda and for the review! We look forward to welcoming you back to experience all the new amenities.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Jennifer L

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was incredibly spacious and the view was breathtaking.
Stayed 4 nights in Mar 2024
Response from Nagma on 3 Apr 2024
Dear Jennifer,Thank you for your review! We are pleased to hear that you enjoyed your stay and the spectacular views!!Best Regards,Nagma WalkerGeneral Manager

8/10 Good

Sharrise

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024
Response from Nagma on 27 Mar 2024
Dear Sharrise,Thank you for your review and for choosing Azura Bermuda!!We look forward to the opportunity of welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Dayl

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Feb 2024
Response from Nagma on 13 Mar 2024
Dear Dayl,Thank you for your review and for choosing Azura Bermuda.We look forward to the opportunity to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

6/10 Okay

Cantrice L

Travelled with partner
Liked: Staff & service, property conditions & facilities
The stay was ok need more food options on the resort. A Lot of ants in the room unfortunately.
Stayed 2 nights in Feb 2024
Response from Nagma on 4 Mar 2024
Dear Cantrice,Thank you for taking the time to provide your feedback.As you may have noticed during your stay, we are in the process of adding on an indoor dining room as well as a saltwater pool which will both offer additional food and beverage offerings. We hope you can revisit to experience the new and updated amenities. I am sorry to hear about the ants in the room. Unfortunately, as a sub-tropical Island and especially during the rainy season, we can experience ants, and this is by no means a reflection of lack of cleanliness. Thank you again for your feedback, and we hope we have an opportunity of welcoming you back to Azura.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Quanika

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Area was peaceful
Stayed 2 nights in Jan 2024
Response from Nagma on 5 Feb 2024
Dear Quanika,Thank you for your review and for choosing Azura Bermuda!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

8/10 Good

Kimberly

Travelled with partner
Liked: Cleanliness, staff & service
The views were spectacular! The bartender "Trouble" was also phenomenal! He provided great cocktails along with some of the island's history. We truly enjoyed his company as we were the only guests there mid-January. *Be cautious of cool weather The hike down to and up from beach is something to note. I would not recommend for anyone with mobility issues. Although is worth the hike! and just wait till they finish they beach pool currently under construction. Much needed indoor dining is also currently under construction. I would go back again when all is complete.
Stayed 3 nights in Jan 2024
Response from Nagma on 1 Feb 2024
Dear Kimberly,Thank you for taking the time to provide feedback. I am pleased to hear you enjoyed your stay despite the cool weather. Yes, the beach is bit of a walk, however, there is gold cart available to take guest to the beach and back. I apologize if you were not made aware of this service. We are very excited with the new upcoming facilities in June this year and look forward to welcoming you back to experience them. Thank you again for your review and I will be sure to pass on kind words to "Trouble" the bartender! Best,Nagma WalkerGeneral Manager

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful rooms, incredible views, attentive and extremely friendly and helpful staff, an exquisite place to stay.
Stayed 4 nights in Nov 2023
Response from Nagma on 31 Jan 2024
Dear Stephen,Thank you for your feedback and kind words!We are pleased to hear that you had an enjoyable stay. I will be sure to share your feedback with the entire team and look forward to welcoming you back.Best,Nagma WalkerGeneral Manager

8/10 Good

Sto'ne

The stay was good.
Stayed 2 nights in Jan 2024
Response from Nagma on 29 Jan 2024
Dear Sto'ne,Thank you for you feedback! We are pleased to hear you had an enjoyable stay and look forward to seeing you again.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

wendy E

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hospitality was amazing. Thanks to Florenta asst manager, the front desk Claire and Solei, the restaurant and bar Trouble, Hani, Avik, Nico, Vivian and others who made our stay a very enjoyable one. Great spa service also.
Stayed 6 nights in Jan 2024
Response from Nagma on 15 Jan 2024
Dear Wendy,Thank you for your review and kind words.Our staff are our biggest asset and would be sure to share your comments with the entire team. Thank you for choosing Azura Bermuda. We look forward to welcoming you back in the near future.Best Regards,Nagma WalkerGeneral Mana

10/10 Excellent

audrey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The entire staff was exceptionally helpful, pleasant and very knowledgeable. Ms Clair, and her team was very supportive and professional.
Stayed 6 nights in Jan 2024
Response from Nagma on 15 Jan 2024
Dear Audrey,Thank you taking the time to write a review.I am pleased to hear you had a positive experience and will share your comments with Claire and the team.Thank you again and we look forward to welcoming you back!Regards,Nagma WalkerGeneral Manager

8/10 Good

Jatin, Voorhees

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Nice new property and views but too far from things -has a tiny beach. Not really a resort—it seems to be partial ownership property w rooms available for rent. Biggest drawback was limited dinning and entertainment options you would expect in a top resort. Gym is tiny and not much to do in the property—one Resturant —basic menu but very expensive for the quality. We would not stay here. Staff were friendly and helpful though. I would also not recommend going to Bermuda during holidays most of the stuff is closed—we visited bad time of the year
Stayed 6 nights in Dec 2023
Response from Nagma on 29 Dec 2023
Dear Jatin,Thank you for taking the time to provide feedback on your recent stay. Azura Bermuda operates as a Condo Hotel, and the units are owned by individual owners. However, hotel operations and services are on par with small luxury hotels. Our beach, unfortunately, is at the mercy of mother nature and changes in size almost on a daily basis depending on the wind direction and current. It is for this very reason have our sand decks, and also provide complimentary shuttle service to nearby beaches in season. We are currently in the process of building a brand new in-door dining restaurant which will be opening in May 2024, along with a state-of-the art fitness facility, as well as a saltwater ocean pool & bar which are all scheduled open mid-year 2024. We do hope we have the opportunity of welcoming you back sometime in 2024 to experiences the new and upgraded resort amenities. Thank you again for your invaluable feedback.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Nazgul

Response from Nagma on 5 Feb 2024
Dear Nazul,Thank you for your review and for choosing Azura Bermuda!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

6/10 Okay

Humberto

Stayed 3 nights in Oct 2023
Response from Nagma on 29 Dec 2023
Dear Humberto,Thank you for choosing Azura Bermuda and your review.Regards,Nagma Walker General Manager

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location & Beautiful view!! Will definitely stay here again
Stayed 2 nights in Dec 2023
Response from Nagma on 29 Dec 2023
Dear Teresa,Thank you for your review!We look forward to welcoming you back!Best Regards,Nagma WalkerGeneal Manager

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was great, clean, pretty stringent on leaving at checkout despite having a airplane delay
Stayed 4 nights in Nov 2023
Response from Nagma on 29 Dec 2023
Dear Daniel,Thank you for taking the time to write a review, and you 10 out of 10 rating!I understand and empathies with your disappointment regarding the checkout time. Unfortunately, due to the fact that we had guest arriving in your room we were not able to accommodate your request. We hope this experience didn't totally mar your impression of Azura, and we look forward to the opportunity of welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Karl, Fort Mill

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed 5 nights at this resort very much. The building we stayed was brand new and the rooms are ver spacious. The staff is very helpful and friendly including the restaurant at the pool area. The resort has not much of a beach, but they have a shuttle which drops customers off a beautiful beach 10 minutes south from the hotel. We will return. Amazing experience 😃
Stayed 5 nights in Nov 2023
Response from Nagma on 29 Nov 2023
Dear Karl,Thank you for your review!We are pleased to hear that you enjoyed your stay and thank you for choosing Azura. Unfortunately, we are very much at the mercy of mother nature with our beach. The beach comes and goes depending on the wind and current direction. Hence, the availability of a complimentary shuttle to nearby beaches.Thank you again for your feedback, and we look forward to welcoming you back. Regards,Nagma WalkerGeneral Manager

8/10 Good

Akshay

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Azura Bermuda has really enviable views of the ocean. The staff is extremely friendly, courteous, and helpful. The room that I was allocated, however, looked a bit old. There were some stains on the carpet and the sofa and I would not consider the room luxurious. The overall property, however, is very well maintained and you get amazing views of the ocean from the property.
Stayed 2 nights in Nov 2023
Response from Nagma on 29 Nov 2023
Dear Akshay,Thank you for your feedback and kind comments regarding the staff. I will be sure to share your comments with the entire staff. Please be assured that your comments regarding the condition of the room have been shared with the management team and appropriate action has been initiated. Thank you again for your candid comments and it provides an opportunity to address our shortcomings.Regards,Nagma WalkerGeneral manager

10/10 Excellent

Tarek, South Portland

Liked: Cleanliness, staff & service, property conditions & facilities
Great location and view. Very friendly and kind staff.
Stayed 5 nights in Nov 2023
Response from Nagma on 23 Nov 2023
Dear Tarek,Thank you for your review and for choosing Azura Bermuda!We are pleased to hear that you enjoyed your stay.Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Michelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely alternative to Hamilton yet still convenient for meetings. Friendly and helpful staff. Beautiful rooms.
Stayed 2 nights in Nov 2023
Response from Nagma on 20 Nov 2023
Dear Michelle,Thank you for your review and for choosing Azura Bermuda! We look forward to welcoming you back.Regards,Nagma Walker]General Manager

10/10 Excellent

todd

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023
Response from Nagma on 20 Nov 2023
Dear Todd,Thank you for 5 out of 5 rating! We are pleased to hear the team met your expectations.Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Guinevere, Oak Bluffs

Liked: Cleanliness, staff & service, property conditions & facilities
The property is lovely. However, the really should be a disclaimer that there is no beach after the peak season. The temperatures are still warm enough to swim.
Stayed 2 nights in Nov 2023
Response from Nagma on 6 Nov 2023
Dear Guinevere,Thank you for your review. Unfortunately, the beach comes and goes throughout the year depending on the wind and current. Hence, we have sandy platforms and also provide complimentary shuttle service to nearby beaches.Thank you again for your feedback!Best Regard,Nagma WalkerGeneral Manager

10/10 Excellent

Brittany

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Small hotel but has everything you need. I love that it was so close to the beautiful Bermuda beaches. Views were great. The staff were super helpful and friendly.
Stayed 5 nights in Oct 2023
Response from Nagma on 25 Oct 2023
Dear Brittany,Thank you for your feedback and for choosing Azura as your hotel of choice!I will be sure to share your kind words with the entire Azura team and look forward to welcoming you back.Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Adner

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect and migical .. i highly recommend staying here.. we did a private beach dinner and i proposed to my now fience.. everything was perfect.
Stayed 3 nights in Oct 2023
Response from Nagma on 23 Oct 2023
Dear Adner,Thank you for your review. We would like to extend our heartfelt congratulations on your engagement, and for the opportunity to host you for your special day!We look forward to welcoming you back in the future.Best Regards,Nagma WalkerGeneral Manager

8/10 Good

Bart

Travelled with partner
Liked: Cleanliness
The property had beautiful views and was clean. There really isn’t any beach but we knew that with booking so that’s not a deterrent. Everything is charged - even water is $2. They are renovating and there is still construction ongoing. It wasn’t noisy but a little unsightly. Overall a good place but for the price I would have expected a little more.
Stayed 3 nights in Oct 2023
Response from Nagma on 23 Oct 2023
Dear Bart,Thank you for your feedback.We apologize for the unsightly construction, however, are pleased to hear it was not of a disturbance. We are in the process of adding additional amenities i.e., new in-door dining facilities, ocean pool, which will be available in mid-2024. We hope to welcome you back to experience the new facilities. Regards,Nagma WalkerGeneral Manager

8/10 Good

Regina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic ocean view. The water is crystal clear. There is a beach at the bottom of rocky steps but not at all times. Very pleasant and attentive staff. Nicely decorated room and good size balcony. The bus stop is right out front which is helpful and a shuttle to Horseshoe Bay. Fine dining is more than a walk away so you should have at the least a scooter.
Stayed 7 nights in Oct 2023
Response from Nagma on 21 Oct 2023
Dear Regina,Thank you for the feedback.!We are pleased to hear that you enjoyed the spectacular views and the well-appointed accommodations. We look forward to seeing you in the near future.Best,Nagma WalkerGeneral Manager

10/10 Excellent

Aubrey Ann

Everyone is friendly and very helpful. Rooms with ocean view are fantastic!
Stayed 4 nights in Oct 2023
Response from Nagma on 21 Oct 2023
Dear Aubrey,We are pleased to hear that you had an enjoyable visit with us. I will be sure to share your comments with the entire Azura Team.Best Regards,Nagma WalkerGeneral Manager

4/10 Poor

Verified traveller

Travelled with family
Liked: Room comfort
The suite had a very bad smell to it. The food tasted bad. A smoke detector went off in the night for an hour and woke the whole building, and no-one would answer the emergency number. It is a nice hotel but really not worth what you pay.
Stayed 2 nights in Oct 2023
Response from Nagma on 16 Oct 2023
Dear Guest,Thank you for taking the time to provide your feedback, and for providing an opportunity to address our deficiencies. On behalf of the entire Azura staff and management team, we extend our sincere apology for less than a perfect stay. As in any service industry there often product and service issues that arise, and we take all guest feedback seriously to ensure process and training procedures are implemented to prevent future reoccurrences. Thank you again for your feedback. Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Erik

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Oct 2023
Response from Nagma on 16 Oct 2023
Dear Erik,Thank you for your review, and the perfect score! We look forward to welcoming you back in the near future.Regards,Nagma WalkerGeneral Manager

8/10 Good

viorel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2023
Response from Nagma on 12 Oct 2023
Dear Viorel,Thank you for your review! We look forward to the opportunity to being of service in the future.Regards,Nagma WalkerGeneral Manager

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property and a great bar. It will be even better when the new pool is open. Staff were lovely and helpful. Only downside is there is no beach and can’t see it returning any time soon.
Stayed 5 nights in Sep 2023
Response from Nagma on 3 Oct 2023
Dear John,Thank you for your review!We look forward to welcoming you back to experience the new amenities. Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Catherine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Drop dead gorgeous location! Oceanfront new rooms are beautifully designed. Beautiful pool. Food is good but menu is quite limited and there were some serving errors. Staff is supper friendly. Their beach just recently was washed away by a storm but they will curtesy shuttle you to nearby beaches. They are doing construction to expand but it was not at all distracting - at the far end of the property. Approaching the site from the road is not exactly one of the more lovely gateways as it’s in a bit of a more commercial area. I suspect when construction is over they may improve the entry experience. We loved it an would like to return!
Stayed 6 nights in Sep 2023
Response from Nagma on 2 Oct 2023
Dear Catherine,Thank you for taking the time to write a review.I am pleased to inform you that we will be extending our Food & Beverage operations for the 2024 season with addition of a new ocean front dining restaurant. You are correct regarding the entrance to the hotel which is tied into the current construction project to be completed at the end of 2024.We look forward to welcoming you back to experience all the new amenities. Thank you again for your feedback.Regards,Nagma WalkerGeneral Manager

8/10 Good

Natasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Azura was recently updated and it shows. The facility and the rooms were upscale and beautiful. That being said, we found it a bit misleading that the website boasted their sandy beaches however we weren’t able to access the beach unless it was low tide which at least in September is around 6am and 10pm. They did provide a taxi service to the surrounding beaches, however, which did help to make up for it. They are currently building a new restaurant facility for next year, but the existing restaurant faces the main pool which makes it a bit awkward to swim in it. They do have another roof top pool which helps. We also didn’t feel safe walking outside of the property because of narrow roads and fast drivers so cash only taxis are pretty much the main way to get around. The island itself however is very safe and inviting.
Stayed 4 nights in Sep 2023
Response from Nagma on 2 Oct 2023
Dear Natasha,Thank you for your review. We are pleased to hear you enjoyed the facilities. Unfortunately, we are very much at the mercy of mother nature when it comes to our beach. The beach literally comes and goes overnight depending on the wind and current direction. It is for this very reason we have sandy beach terrace, however, I understand that this is not quite the same.Thank you again for your candid feedback.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Louis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were excellent. The room (204) we stayed in was beautiful, clean, comfortable with a fantastic kitchen facility. It would be nice if the dinner options rotated or had more variety. The beach is non-existent, which we knew, but didn’t stop us from booking. Will be nice to see the additions coming in 2024 - would definitely go back
Stayed 6 nights in Sep 2023
Response from Nagma on 2 Oct 2023
Dear Louis,Thank you for your feedback. I will be sure to pass on your feedback regarding the dinner options to our Head Chef. We look forward to welcoming you back to experience our new dining facility and the ocean pool in 2024!Best Regards,Nagma WalkerGeneral Manager

8/10 Good

Stephanie

Liked: Cleanliness, property conditions & facilities
Stayed 3 nights in Sep 2023
Response from Nagma on 15 Sept 2023
Dear Stephanie,Thank you for your review and for choosing Azura!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing location, amazing staff.
Azura was glorious. Staff was amazing. Accommodations equally amazing. My husband is in the last stages of cancer and I had a few room requests and all were met ahead of time. Some reviews mention property is under construction but I sincerely had to poke around looking for it as you would not even notice its kept so quiet. It would be too emotionally painful for me to go back to visit due to the circumstances but otherwise I would go back again.
Stayed 5 nights in Aug 2023
Response from Nagma on 5 Sept 2023
Dear David,Thank you for your review and kind words! We are beyond happy to know we were able to provide a memorable stay under the truly unfortunate and sad circumstances. On behalf of the entire Azura team, we send our best wishes to you both. Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Mark Thomas

Travelled with partner
Liked: Staff & service, amenities
Everyone from office to restaurant were competent, friendly and a beautiful place. Convenient location to beaches and not to far to go anywhere due to middle location.
Stayed 5 nights in Aug 2023
Response from Nagma on 5 Sept 2023
Dear Mark,Thank you for your review and for choosing Azura!!We look forward to the opportunity of welcoming you back in the near future.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Ahmet Fuat, Edgewater

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort with good management,staff is very helpful Rooms are beautifully designed with modern amenities.View is just breathtaking.Because of high tide there wasnt beach but hotel drives guests nearby beaches.Horseshoe Beach is best place to spend the day.Food is good but menu is a bit limited.Hamilton town is only 10 minutes by taxi,you can dine at many restaurants there.We can’t wait to go back to “Azura”Thanks for everything
Stayed 5 nights in Aug 2023
Response from Nagma on 30 Aug 2023
Dear Ahmet,Thank you for your kind words and will be sure to share your comments with the Azura team!!We are pleased to hear you had an enjoyable stay with us and look forward to welcoming you back!!Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Zoraida

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it 😍
Stayed 3 nights in Aug 2023
Response from Nagma on 28 Aug 2023
Thanks for your review!!

8/10 Good

vincent

Stayed 7 nights in Aug 2023
Response from Nagma on 15 Sept 2023
Dear Vincent,Thank you for your review and for choosing Azura!!We look forward to welcoming you back.Best Regards,Nagma WalkerGeneral Manager

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Modern clean amazing oceanfront room
Stayed 3 nights in Aug 2023
Response from Nagma on 28 Aug 2023
We are pleased to hear you enjoyed your stay and thank you for your review!!

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful setting for a stressless, wonderful vacation
Stayed 4 nights in Aug 2023
Response from Nagma on 28 Aug 2023
We are pleased to hear you had a great vacation! Thank you for taking the time to write a review.

10/10 Excellent

Stephanie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is beautiful, the accommodations are new and stylish, the staff was very helpful in planning outings, rides and reservations. We will be back! It's centrally located on the island so you are not too far from anything.
Stayed 7 nights in Jul 2023
Response from Nagma on 7 Aug 2023
Dear Stephanie,Thank you for your review. We are pleased to hear you had an enjoyable stay and look forward to welcoming you back!Best Regards,Nagma WalkerGeneral Manager