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Reviews of Wanaka Hotel

3 out of 5
Wanaka Hotel
71 Ardmore Street, Wanaka

Reviews

8.0

Very good

Rating 10 - Excellent. 163 out of 566 reviews" "
Rating 8 - Good. 248 out of 566 reviews" "
Rating 6 - Okay. 121 out of 566 reviews" "
Rating 4 - Poor. 26 out of 566 reviews" "
Rating 2 - Terrible. 8 out of 566 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

8.0/10

Amenities

7.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Louie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great spot to stop and rest. Great Views Great food easy to get around freindly atmosphere worthing visiting.
Stayed 1 night in Apr 2024

6/10 Okay

Jacqui

Liked: Cleanliness, staff & service, property conditions & facilities
We liked having easy accessible dining options. What we didnt like was the shower pressure was totally inadequate.
Stayed 1 night in Apr 2024
Response from Jo on 19 Apr 2024
Hi Jacqui, Thanks for taking the time to write a review. We are pleased to hear you have enjoyed the inhouse restaurants. I am sorry about the water pressure, I have advised maintenance to check the room you were staying in regarding the water pressure issues. Regards Jo

10/10 Excellent

Meghan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Jo on 18 Apr 2024
HI Meghan, thanks for taking the time to complete a rating. We are really pleased to see how much you have enjoyed the stay. Regards Jo

10/10 Excellent

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The Wanaska Hotel is a great place to stay at not far from the lake front
Stayed 1 night in Apr 2024
Response from Jo on 18 Apr 2024
Hi Geoffrey, Thanks for taking the time to write a review. It is wonderful to see how much you have enjoyed the stay. Regards Jo

10/10 Excellent

Roy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient to dining and the lake ( right across!!)
Stayed 3 nights in Mar 2024
Response from Jo on 18 Apr 2024
HI Roy, Thanks for taking the time to write a review. Its great to see how much you have enjoyed the stay. Regards Jo

8/10 Good

Debbie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only slept 1 night so did not experience fully
Stayed 1 night in Mar 2024
Response from Jo on 18 Apr 2024
Hi Debbie, thanks for taking the time to leave a review. We appreciate your 4/5 rating. Regards Jo

10/10 Excellent

Shane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cute little place. Did the trick. Value for the money.
Stayed 1 night in Mar 2024
Response from Jo on 18 Mar 2024
Hi Shane, Thanks for taking the time to write a review. We are pleased to have done the trick. Thanks for the 5 out of 5 rating. Regards Jo

8/10 Good

Neil

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A long way from parking but otherwise ok
Stayed 2 nights in Mar 2024
Response from Jo on 18 Mar 2024
Hi Neil, Thanks for taking the time to write a review. We are pleased to hear you were happy with your stay. Regards Jo

10/10 Excellent

Marjorie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff in the front desk and the Mexican restaurant are very friendly. The hotel is perfectly located right in town, lots of parking spaces, the rooms are clean and modern. No AC but we didn’t need it. We opened our door ajar to get fresh air and they also provided a fan for use. We had a beautiful lake view with a balcony. I will stay here again!
Stayed 1 night in Mar 2024
Response from Jo on 5 Mar 2024
HI Marjorie, Thanks for taking the time to write a review. Its great to see how much you have enjoyed your stay, we look forward to seeing you again next time. Regards Jo

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from Jo on 21 Feb 2024
Hi, Thanks for taking the time to give us a rating. We are pleased to see its 8/10. Thank you, Regards Jo

8/10 Good

j

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location.
Excelent location. Cafe and resto around, 1 mnt across the road to the lake. Alot of parking spots @ back. Service are excellent. Room bit small for 3 persons. Clean bed and toilet. The only down side from this hotel is there is no AC only fan. It is ok in winter but very hot in summer
Stayed 1 night in Jan 2024
Response from Jo on 21 Feb 2024
Hi, Thanks for taking the time to write a review. Great to see how much you have enjoyed your stay. Regards Jo

10/10 Excellent

Gianna

Stayed 1 night in Jan 2024
Response from Jo on 29 Mar 2024
HI Gianna, Thank you for taking the time to complete a rating. We appreciate your 5/5 rating and are pleased to see you have enjoyed your stay. Regards Jo

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay in Wanaka
Beautiful, clean, spacious room with view of the lake. Plenty of parking on site and only a short walk to restaurants and bars.
Stayed 1 night in Jan 2024
Response from Jo on 21 Feb 2024
Hi Sara, Thanks for taking the time to write a review.We are thrilled to get your 10/10 rating. We look forward to welcoming you again. Regards Jo

10/10 Excellent

Mary, Newark

Liked: Amenities
Great location, friendly helpful staff, clean room. Highly recommend
Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
Hi Mary, Thanks for taking the time to write a review. We appreciate your 5/5 rating. Regards Jo

6/10 Okay

Thanuj

Travelled with family
Liked: Cleanliness, staff & service
Parking terrible no lifts if have heavy baggage
Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
Hi Thanuj, Thank you for taking the time to write a review. I am sorry you have not enjoyed your stay, we do have a large free off street carpark and can provide ground floor rooms for those not wanting to take the stairs. Regards Jo

10/10 Excellent

neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff , great location
Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
HI Neil, Thanks for taking the time to write a review. We are pleased to see how much you have enjoyed your stay. Regards Jo

10/10 Excellent

Margaretha

Liked: Cleanliness, staff & service, property conditions & facilities
Staff very helpful, very clean room and a comfy bed. Very handy locality
Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
Hi Margaretha, Thank you for taking the time to write a review. Thank you for the fantastic feedback, we appreciate it, Regards Jo

8/10 Good

Abbie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location
Really good location close to all amenities. Room was pretty basic but comfortable and clean.
Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
Hi Abbie, Thank you for taking the time to write a review. We appreciate your feedback and are pleased to see you have enjoyed our location. Regards Jo

2/10 Terrible

Lupco

Stayed 1 night in Jan 2024
Response from Jo on 17 Jan 2024
Hi Lupco, Thank you for taking the time to write a review. I am sorry you have not enjoyed your stay. Regards Jo

8/10 Good

Sum Yee Selina

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023
Response from Jo on 17 Jan 2024
Hi Sum Yee Selina, Thank you for taking the time to write a review, We appreciate your get 4 out of 5 rating. Regards Jo

6/10 Okay

Sumev

Disliked: Staff & service, property conditions & facilities
Near lake and centre of town , very good restaurants next to property. Unfortunately hotel is old
Stayed 1 night in Dec 2023
Response from Jo on 17 Jan 2024
HI Sumev, Thank you for taking the time to write a review. We are pleased to see you have enjoyed our location and facilities. Regards Jo

8/10 Good

Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet comfortable property very close to the centre of Wanaka, Staff were friendly and helpful. Hotel Cafe great for breakfast. Only downside was that our lakeview room was west facing, catching a lot of sun late in the day and without any air conditioning was rather hot and stuffy at night. Great for winter but not so good for hot summer evenings.
Stayed 2 nights in Dec 2023
Response from Jo on 21 Dec 2023
HI Peter, Thanks for taking the time to write a review. We are pleased you have enjoyed our town centre location and facilities. Regards Jo

10/10 Excellent

Catherine

Stayed 1 night in Dec 2023
Response from Jo on 21 Dec 2023
Hi Catherine, Thanks for taking the time to write a review. We appreciate your 10 out 10 score. We hope to see you again soon. Regards Jo

8/10 Good

Taryn

Travelled with partner
Liked: Cleanliness, staff & service
Was close to town and convenient location, old hotel so facilities are tired. Room was west facing with sun coming in, in afternoon and no cooling, did have a little fan. Staff were lovely.
Stayed 1 night in Dec 2023
Response from Jo on 21 Dec 2023
HI Taryn, Thanks for taking the time to write a review. We are pleased to see you have enjoyed your stay. We appreciate your feedback, Regards Jo

8/10 Good

Angela

Travelled with partner
Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Like the guest kitchen and dining area
Stayed 1 night in Nov 2023
Response from Jo on 28 Nov 2023
Hi Angela, Thanks for taking the time to write a review. Great to see you like the Guest Kitchen, it is a great spot to whip up some home cooked meals while on holiday. Regards Jo

8/10 Good

AMIE

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to some restaurants and 4 Square Supermarket.
Stayed 1 night in Nov 2023
Response from Jo on 28 Nov 2023
Hi AmieThanks for taking the time to write a review. We are pleased to see you have enjoyed our Town Centre location. Regards Jo

10/10 Excellent

Brady

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great views, nice and relaxing!
Lake view room was very nice view and super clean! Rooms are a tad small but clean and well organized. Staff was super friendly and accommodating. Looks to stores and restaurants close by as well as the waterfront.
Stayed 1 night in Nov 2023
Response from Jo on 27 Nov 2023
HI Brady, Thanks for taking the time to write a review. Its fantastic to hear how much you have enjoyed the stay we really appreciate your 10/10 review. Regards Jo

10/10 Excellent

Jeremy, Burleigh Heads

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nicely renovated, great access to shopping and dining options, very friendly staff
Stayed 1 night in Nov 2023
Response from Jo on 22 Nov 2023
Hi Jeremy, Thanks for taking the time to write a review. We are thrilled to receive your 5 out of 5 rating and to hear that you have enjoyed your stay, we look forward to welcoming you again. Regards Jo

8/10 Good

Lee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was OK although the air con was not working in our room. There was a fan instead.
Stayed 1 night in Oct 2023
Response from Jo on 22 Nov 2023
Hi Lee, Thanks for taking the time to write a review. Thanks for the 8 out of 10. I am sorry the Hotel doesn't have Air Con, as you have noted there is a fan in every room. Regards Jo

6/10 Okay

Mark

Stayed 1 night in Aug 2023

10/10 Excellent

Ed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Jul 2023
Response from Jo on 1 Aug 2023
Hi Ed, Thanks for taking the time to write a review. We really appreciate your 10 out 10 review. Its great to hear you have enjoyed your stay. Regards Jo

10/10 Excellent

Gareth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and simple hotel that is walkable to the heart of Wanaka.
Stayed 2 nights in Jul 2023
Response from Jo on 1 Aug 2023
Hi Gareth, Thanks for taking the time to write a review. We are really pleased to hear you have enjoyed your stay. Regards Jo

10/10 Excellent

Andrew

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had a very nice stay at the Wanaka Hotel. The hotel staff was very friendly. The hotel is in a great location. I was able to walk to most restaurants and stores.
Stayed 5 nights in Jul 2023
Response from Jo on 1 Aug 2023
HI Andrew, Thank you for taking the time to write a review. It is great to hear you have enjoyed your stay and our town centre location. Regards Jo

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A bit old and tired, but clean, comfortable and very well posiotioned in town. Good free parking and easily walkable to all the town's amenities. Great spot to stay - the only tracky bit was getting the cases up the stairway
Stayed 1 night in May 2023
Response from Jo on 18 May 2023
Hi Stuart, Thanks for taking the time to write a review. Its great to hear you have enjoyed our location and free parking. We are also very happy to help with bags next time you stay. Regards Jo

10/10 Excellent

Wendy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were excellent
Stayed 1 night in Apr 2023
Response from Jo on 3 May 2023
Hi Wendy, wonderful to hear you have enjoyed your stay. We look forward to welcoming you again. Regards Jo

8/10 Good

jingqiu

Travelled with partner
Liked: Cleanliness, staff & service
Very convenient. Just the room is a bit small. Clean and good services.
Stayed 1 night in Apr 2023
Response from Jo on 3 May 2023
HI Jingqiu, Thanks for the great feedback, enjoy your trip.RegardsJo

8/10 Good

Margaret

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, spacious comfortable room. Partial lake view. Good eating options closeby. Walking by lake and views amazing.
Stayed 2 nights in Apr 2023
Response from Jo on 3 May 2023
Hi Margaret, Thanks for the fantastic review, great to hear how much you have enjoyed your stay we look forward to welcoming you again. Regards Jo

8/10 Good

Deanna

Stayed 1 night in Apr 2023
Response from Jo on 18 May 2023
Hi Deanna, Thanks for taking the time to write a review. We really appreciate your 4 out of 5 rating. Regards Jo

6/10 Okay

Laura

Stayed 1 night in Apr 2023
Response from Jo on 18 May 2023
Hi Laura, Thanks for taking the time to give us a rating. We appreciate it. Regards Jo

8/10 Good

Tara

Liked: Staff & service, room comfort
Stayed 1 night in Apr 2023
Response from Jo on 3 May 2023
Hi Tara, Thanks for taking the time to rate us. We appreciate it, Regards Jo

10/10 Excellent

Melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Handy to town and restaurants
Stayed 1 night in Apr 2023
Response from Jo on 3 May 2023
Hi Melissa, Thanks for taking the time to write a review, we are pleased you have enjoyed our town centre location. Regards Jo

10/10 Excellent

Ricky

Stayed 1 night in Apr 2023
Response from Jo on 3 May 2023
Thanks for the 10 out of 10 we appreciate it

8/10 Good

Ru

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Jo on 3 May 2023
Hi Ru, thanks for taking the time to give us a rating, we appreciate it. Regards Jo

10/10 Excellent

Bruce

Liked: Cleanliness
THE FIRST-FLOOR ROOMS WERE TOO NOISY FAN NOISE AT NIGHT UNTIL LATE
Stayed 1 night in Mar 2023
Response from Jo on 3 May 2023
Hi Bruce, Thanks for taking the time to write a review we appreciate the fantastic 5 out of 5. I am sorry there was Fan Noise, the Maintenance Team have been advised. Regards Jo

4/10 Poor

Verified traveller

Average stay
Reception staff weren't that helpful. Loud music playing until the early hours of the morning. We rang the night porter at 0130 am, music continued for another hour. No apology from staff. Lots of stair/ steps to be aware of if you have luggage.
Stayed 1 night in Mar 2023
Response from Jo on 3 May 2023
HI, thank you for taking the time to write a review. I am sorry for your experience of the loud music. It was biannual town centre festival event unfortunately out of our immediate control. We are always very happy to help with luggage if required. Regards Jo

10/10 Excellent

Diane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great stay
lovely central position in town. great meals in the Bullock bar.
Stayed 1 night in Mar 2023
Response from Jo on 3 May 2023
Hi Diane, Thanks for taking the time to write a review we are pleased to hear how much you have enjoyed your stay. Regards Jo

8/10 Good

Charlotte

Travelled with family
Liked: Staff & service
Location with easy walking distance to town. The bathroom is a bit dated with a shower over the bath.
Stayed 1 night in Mar 2023
Response from Jo on 4 May 2023
Hi Charlotte, Thanks for taking the time to write a review. We are pleased to let you know we do also have rooms with walk in showers and are happy to accommodate when requested. Thanks Jo

10/10 Excellent

Rosalind

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was situated in a very convenient location, close to everything. We left our car there and walked everywhere. The bed was comfortable and the room neat and tidy. Probably could do with a bit of an update but it didn't affect our stay at all. Check in was a breeze and staff friendly.
Stayed 1 night in Mar 2023
Response from Jo on 12 Mar 2023
Hi Rosalind, Thank you for taking the time to write a review. Great to hear you have enjoyed your stay. Regards Jo

8/10 Good

Cheryl

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked that there was a little balcony to sit out on, and they had a communal kitchen which was nice. The only down side was that the fridge in the room was very noisy
Stayed 1 night in Feb 2023
Response from Jo on 19 Feb 2023
HI Cheryl, Thank you for taking the time to write a review, it is great to hear that you have enjoyed your stay. I am sorry the fridge was noisy, we do have a switch on the wall that enables guests to turn the fridge off while sleeping if required. Thank you for your feedback, we will find a way to make that more obvious for future guests. Regards Jo

8/10 Good

Suzanne

Travelled with family
Liked: Cleanliness, staff & service
Perfect position. Bathroom dated but very clean and everything worked
Stayed 1 night in Feb 2023
Response from Jo on 19 Feb 2023
HI Suzanne, Thank you for taking the time to write a review. Great to hear that you enjoyed our Town Centre location. We are pleased to let you know we will be renovating the bathrooms in May. Regards Jo