Dear Angela,Thank you for your glowing review! We're delighted to hear that our staff made your stay enjoyable and that you found our location convenient for your layover. We strive to provide a seamless experience for our guests, and it's wonderful to know that you found our proximity to the shopping mall and eateries convenient as well. We look forward to welcoming you back on your next visit! Warm regards,KatherineGuest Experience Manager

Dear Gali,Thank you so much for your excellent review! We're thrilled to hear that you had a wonderful experience during your stay with us. Providing exceptional service and creating memorable experiences for our guests is our top priority, and we're delighted that we were able to exceed your expectations. We look forward to welcoming you back on your next visit to The Silveri Hong Kong-MGallery.Warm regards,KatherineGuest Experience Manager

Dear Sydnie,We appreciate your feedback and would like to apologize for any dissatisfaction you may have experienced during your stay. We strive to provide the best possible experience for all of our guests and will take your comments into consideration to improve our services. Thank you for staying with us.Warm regards,KatherineGuest Experience Manager

Dear Joanne,Thank you for taking the time to leave such a positive review of our hotel! We are thrilled to hear that you had an excellent experience during your stay with us. Your 5/5 rating means a lot to us and we truly appreciate your kind words.At our hotel, we strive to provide exceptional service and ensure that all our guests have a comfortable and enjoyable stay. It is wonderful to know that we met your expectations and that you found everything to your satisfaction.We hope to have the pleasure of welcoming you back in the future. Your feedback is invaluable to us as we continuously strive to improve our guest experience.Thank you once again for choosing our hotel and for your glowing review. We look forward to serving you again soon!Best regards,KatherineGuest Experience Manager

Dear Madison,Thank you for choosing to stay with us during your layover in Hong Kong! We are thrilled to hear that you had a wonderful experience. Providing transportation to and from the airport is just one of the many ways we strive to accommodate our guests. It's great to know that the convenient location of our hotel, connected to a large outlet mall, provided you with plenty of dining and entertainment options even at a late hour. We hope to have the pleasure of welcoming you back in the future. Warm regards,KatherineGuest Experience Manager

Dear TIN YU,Thank you for your perfect score review! We are thrilled to hear that you had a fantastic experience during your stay with us. Our team works hard to provide excellent service to all of our guests, and we are delighted that we were able to meet your expectations. We hope to welcome you back again in the future.Warm regards,KatherineGuest Experience Manager

Dear Rhonda,Thank you so much for your glowing 10/10 review! We are thrilled to hear that you had a wonderful experience during your stay with us. Our team works hard to ensure that our guests are comfortable and have everything they need, so it means the world to us that you were so satisfied. We hope to have the opportunity to welcome you back again soon!Warm regards,KatherineGuest Experience Manager

Dear ELI,Thank you so much for your amazing 5/5 review! We are thrilled to hear that you had such a fantastic experience at our hotel. Your positive feedback truly means a lot to us. We strive to provide the best possible service and it is extremely rewarding to know that we succeeded in meeting your expectations.We hope to have the pleasure of welcoming you back on your next visit to our area. Thank you again for choosing our hotel and for taking the time to share your positive experience.Warm regards,KatherineGuest Experience Manager

Dear Lock, Thank you for choosing our hotel for your stay and for taking the time to share your feedback. We are pleased to hear that you enjoyed our hotel's location and had a pleasant experience during your visit. Your satisfaction is our top priority, and we strive to provide the best possible service and accommodations for our guests. We hope to welcome you back in the future and provide you with another enjoyable stay.Thank you again for your review!Best regards,KatherineGuest Experience Manager

Dear Harold,Thank you so much for your kind feedback and for choosing to stay at The Silveri Hotel! We are delighted to hear that you found our property beautiful and clean. It's wonderful that you enjoyed our great service and that you were upgraded to our executive rooms. We appreciate your positive comments and look forward to welcoming you back on your next visit.Warm regards,KatherineGuest Experience Manager

Dear Janime Lai Hock,Thank you for your rating and feedback. We appreciate your review and are sorry to hear that your experience at our hotel was not perfect. We would like to extend our sincerest apologies for any inconvenience you may have encountered during your stay. Please know that your feedback will be used to help us improve and provide a better experience for our guests in the future.Thank you again for choosing our hotel and we hope to have the opportunity to welcome you back in the near future.Warm regards,KatherineGuest Experience Manager

Dear Guest, Thank you for sharing your feedback with us regarding your recent stay at our hotel. We are glad that you found our location to be convenient and that you appreciated our shuttle service and excellent staff. We apologize for the trouble you experienced with the water temperature in the showers and the lack of practical features in the rooms. We appreciate your feedback in this regard and will take the necessary steps to address these issues as soon as possible. We have also alerted our housekeeping team to the issue of dust and will ensure that they pay greater attention to this. Thank you once again for your feedback, and we hope to have the opportunity to welcome you back to our hotel in the future. Best regards,KatherineGuest Experience Manager

Dear Michael,Thank you for choosing our hotel and taking the time to share your feedback with us. We are delighted to hear that our proximity to the airport and frequent shuttle service met your needs. We apologize for any inconvenience the heavy doors may have caused you during your stay. However, we are pleased to hear that our staff members were professional and provided you with a wonderful experience. Regarding the credit card deposit refund, we will investigate this matter further to ensure a faster resolution in the future. Thank you once again for your valuable feedback and we look forward to welcoming you back soon.Best regards,KatherineGuest Experience Manager

Dear Jianing,Thank you so much for the perfect rating! We are thrilled to hear that you enjoyed your stay with us. We hope to welcome you back again soon.Warm regards,KatherineGuest Experience Manager

Dear Amy,Thank you for taking the time to leave a review. We apologize if the size of the room did not meet your expectations. However, we are glad to hear that you enjoyed the spaciousness of the bathroom in your luxury king room. We also appreciate your feedback regarding breakfast and will use it to improve our offerings in the future.We hope to have the opportunity to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Patrick,Thank you for taking the time to share your experience at our hotel. We are delighted to hear that you found our staff to be friendly and helpful, our location convenient, and overall that you had an excellent stay with us. We always strive to provide our guests with the highest level of service and a comfortable and enjoyable stay, and we are pleased to know that we lived up to your expectations. Thank you for choosing to stay with us, and we hope to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Dinghua,Thank you for taking the time to share your positive feedback with us. We're overjoyed to hear that our service exceeded your expectations and that our staff was able to assist you with your luggage promptly. It was a pleasure having you as our guest, and we hope to welcome you back soon.Warm regards,KatherineGuest Experience Manager

Dear Guest,Thank you for such a positive review.We are delighted to hear that you enjoyed your stay and found our location perfect for your overnight layover. It's great to know that our room cleanliness, hotel condition, service, and amenities met your expectations.We appreciate your kind words and look forward to welcoming you back during your next visit to Hong Kong.We look forward to welcoming you back in future.Best regards,Katherine, Guest Experience Manager

Dear Ronald,Thank you for your feedback about your stay.We regret that your time with us did not meet all your expectations and would be interested in knowing what we could have improved.We hope we have the opportunity of seeing you again in the future.Kind regards,Katherine, Guest Experience Manager

Dear Andrew,Thank you for taking the time to share your review.We are glad to hear that you appreciated our convenient location above Citygate and close to Ngong Ping 360.However, we are disappointed to learn about the issues you encountered with the bed in your room and the shower. We assure you that our team is committed to maintaining high standards of comfort and cleanliness in all our rooms, and we will address these concerns with our maintenance team to ensure improvements are made. As for the automated toilet, we apologize if it did not meet your expectations and will take your feedback into consideration for future enhancements.We hope to have the opportunity of welcoming you back in the future. Best regards,Katherine, Guest Experience Manager

Dear Daniel,Thank you for taking the time to share your experience at our hotel. We are glad you enjoyed your stay, especially comfortable room. We would be pleased to welcome you back to The Silveri Hong Kong-MGallery.Warm regards, Katherine BudhraniGuest Experience Manager

Dear Dan,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Warm regards,Katherine BudhraniGuest Experience Manager

Dear Mr. Chan,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Guest,Thank You for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Hope that you will give us the opportunity to better serve you in the future.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Mr. Smith,It is great that we made your stay memorable by providing a beautiful service. We appreciate your kind review and hope to have the pleasure of welcoming you back to our hotel in the near future.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Mr. Francis,We truly appreciate your feedback, and we hope to have the pleasure of welcoming you back soon for another wonderful stay with us.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Guest,Thank you for bringing these issues to our attention. We are sorry for the inconvenience and frustration you experienced during your stay.We are continuously working to improve our operations and are taking measures to address the specific issues you mentioned. Thank you once again for staying with us. We are looking forward to welcoming you back.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Jenny,We appreciate your kind words about our staff. They will be delighted to hear that their professionalism and helpfulness made a positive impression on your stay. We will be sure to pass your feedback along to the team, as it motivates us to continue providing exceptional service.Thank you and we look forward to welcoming you back.Warm regards,Katherine BudhraniGuest Experience Manager

Dear Daniel,On behalf of The Silveri Hong Kong-MGallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories..We look forward to welcoming you back in the near future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Mr. Scott,It is wonderful to hear that our staff have been friendly and attentive during your visit, as this is our top priority. We appreciate your feedback and look forward to welcoming you back to The Silveri Hong Kong-MGallery.Sincerely,Katherine BudhraniGuest Experience Manager

Dear John,Your review is greatly appreciated and encourages us to continue our efforts in providing a comfortable stay for all our guests. We look forward to seeing you again soon.Sincerely,Katherine BudhraniGuest Experience Manager

Dear Stephanie,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Sincerely,Katherine BudhraniGuest Experience Manager

Dear Teresa,Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Sincerely,Katherine BudhraniGuest Experience Manager

Dear Jesse,Thank You for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies.Your feedback is very important to us, and I am saddened to hear the condition of the room and the issues found. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.Sincerely,Katherine BudhraniGuest Experience Manager

Dear PUI MAN, Thank you very much for leaving us such a nice comment. It’s a great & rewarding feeling to hear that you enjoyed your stay at The Silveri Hong Kong-MGallery. We look forward to welcoming you back in the near future. Sincerely, Katherine Budhrani Guest Experience Manager

Dear Lai Shan Liza, On behalf of The Silveri Hong Kong-Mgallery, I would like to thank you for taking the time to share your experience with us. It means so much when our valued Guests are leaving with fond memories.. We look forward to welcoming you back soon! Best regards, Katherine Budhrani Guest Experience Manager

Dear Tsz Ping, Thank You for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations. Please allow me to express my sincerest apologies. Your feedback is very important to us, and I am saddened to hear about the condition of the room and the issues found. Please be rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrence. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Katherine Budhrani Guest Experience Manager