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HOTEL POCNA

3.5 star property
Seafront hotel with full-service spa, near Tulum Mayan Ruins

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Photo gallery for HOTEL POCNA

Front of property
Exterior
1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe
Breakfast, lunch, dinner served; international cuisine
Breakfast, lunch, dinner served; international cuisine

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Spa
  • Bar
  • Room service
  • 24/7 front desk
  • Housekeeping

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Casa Maya Ocean Front with A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Ocean Front with A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 35 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Single Bed OR 1 King Bed

View all photos for Casa Pocna jungle view suite A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna jungle view suite A/C

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Family Oceanview suite A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Family Oceanview suite A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Free rollaway/extra beds
Ceiling fan
Separate bedroom
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Casa Pocna Master plunge pool panoramic view

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Master plunge pool panoramic view

Highlights

Balcony
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
  • 40 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Pocna Jungle view with bathtub

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Pocna Jungle view with bathtub

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Egyptian cotton bed sheets
Separate bedroom
Premium bedding
Ceiling fan
  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Casa Maya Partial Ocean View A/C

1 bedroom, Egyptian cotton sheets, premium bedding, in-room safe

Casa Maya Partial Ocean View A/C

Highlights

Balcony
Individually furnished
Individually decorated
Air conditioning
Ceiling fan
Separate bedroom
Premium bedding
Egyptian cotton bed sheets
  • 35 sq m
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

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Exterior

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9.4 out of 10, Exceptional, 1,006 reviews
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RM2,261 total
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About the area

Map
Carretera Tulum-Bocapaila S/N, Tulum, QROO, 77780

What's nearby

  • Las Palmas Public Beach - 3 min walk - 0.3 km
  • Playa Paraiso - 6 min walk - 0.6 km
  • Tulum National Park - 4 min drive - 1.8 km
  • Playa Ruinas - 7 min drive - 1.8 km
  • Tulum Mayan Ruins - 7 min drive - 1.8 km

Getting around

  • Tulum Intl. Airport (TQO) - 58 min drive

Restaurants

  • ‪Zona Arqueológica de Tulum - ‬13 min drive
  • ‪Mulut Jach Ki - ‬10 min drive
  • ‪Templo Dios del Viento - ‬13 min drive
  • ‪La Fiesta Mexicana - ‬10 min drive
  • ‪Playa Pescadores - ‬10 min walk

About this property

HOTEL POCNA

Hotel near Playa Paraiso
Take advantage of free full breakfast, a beach bar and a terrace at HOTEL POCNA. Treat yourself to a deep-tissue massage, a detox wrap or a body scrub at the on-site spa. The on-site restaurant offers breakfast, lunch and dinner. Stay connected with free WiFi in public areas, and guests can find other amenities, such as a garden and dry cleaning/laundry services.
Other perks include:
  • Free self-parking
  • Luggage storage, concierge services and a 24-hour front desk
  • Massage treatment rooms, tour/ticket information and smoke-free property
Room features
All rooms are individually furnished, and have comforts such as premium bedding and laptop-compatible safes, as well as perks such as air conditioning and free bottled water.
More amenities include:
  • Bathrooms with showers and free toiletries
  • Balconies, ceiling fans and daily housekeeping

Languages

English, Spanish

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Property amenities

Internet

  • Available in all rooms: Internet access
  • Available in some public areas: Free WiFi

Parking and transport

  • Onsite parking available only on request
  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free full breakfast available daily 7:30 AM to 10:30 AM
  • 2 bars/lounges
  • A beach bar
  • A restaurant

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • On the beach
  • On the waterfront
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Mud bath
  • Outdoor treatment areas
  • Spa open daily
  • Treatment room

Accessibility

  • Lift

More

  • 2 floors
  • Mosquito nets
  • Smoke-free property

Room amenities

Bedroom

  • Egyptian cotton sheets

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Free bottled water
  • Room service

More

  • Air conditioning
  • Ceiling fan
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop-compatible safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
This property's air conditioning system is available from 8 PM-10 AM only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
1 child, up to the age of 11 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 158 per stay

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve on-site parking
This property accepts credit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Hotel Poc Na Tulum
Poc Na Tulum
Poc Na
Hotel Poc Na
HOTEL POCNA Hotel
HOTEL POCNA Tulum
HOTEL POCNA Hotel Tulum

Frequently asked questions

Is HOTEL POCNA pet-friendly?

No, pets are not allowed at this property.

How much is parking at HOTEL POCNA?

Self-parking is free at this property.

What time is check-in at HOTEL POCNA?

Check-in start time: 3 PM; check-in end time: midnight.

What time is check-out at HOTEL POCNA?

Checkout is at noon.

Where is HOTEL POCNA located?

Nestled on the beach, this Zona Hotelera hotel is within a 5-minute walk of Jaguar Park and Playa Paraiso. Tulum Mayan Ruins and Tulum National Park are also within 1 mile (2 km).

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HOTEL POCNA Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 139 out of 258 reviews
Rating 8 - Good. 69 out of 258 reviews
Rating 6 - Okay. 27 out of 258 reviews
Rating 4 - Poor. 12 out of 258 reviews
Rating 2 - Terrible. 11 out of 258 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10

Great location great rooms great staff great experience
Stayed 2 nights in Feb 2023

10/10

Everyone was really good and friendly. The room was really clean. The food was really good at the restaurants.
Stayed 5 nights in Aug 2022

8/10

I had a great experience at Poc Na, from the checking to the last day. Very nice team working there, superb beach, 3 dining options, breakfast with an amazing view. And one more time, great team!
Stayed 5 nights in Aug 2022

10/10

This resort is MAGICAL, and the staff is so far above and beyond that I can’t even put into words how amazing each and every one of them were. So kind and bent over backwards all day, every day. Five stars aren’t enough.
Stayed 5 nights in Sep 2022

4/10

Stayed 7 nights in Jan 2025

10/10

Stayed 4 nights in Dec 2024

8/10

Bra strand och god frukost. Hade lägre förväntningar för frukosten p.g.a tidigare recensioner. Långsam in och utcheckning. Inte hotellets fel men dåligt att man behöver betala avgift på 61 pesos för att komma in i området. Dyrt i restaurangen.
Stayed 2 nights in Nov 2024

8/10

Todo bien!
Stayed 2 nights in Oct 2024

10/10

Right on the beach, great service upon check in and out. The bar was "closed?" at 5:30pm. Great AC and mostly private patio, cute trails and beautiful beach. Clean and comfortable room, no tv but didn't miss it. French toast was incredible for breakfast. Lots of available beds on the beach area. Cool water available from the front if you run out.
Stayed 1 night in Sep 2024

10/10

Stayed 1 night in Aug 2024

6/10

The property is beautiful and felt like you were in the jungle. The beach was absolutely gorgeous. The hotel was quiet and did not have rowdy patrons. Front desk service was excellent and addressed any concerns quickly. Would definitely recommend for a relaxing, low key vacation. Areas of improvement include more attentive restaurant service, stronger alcoholic beverages, water/hot water consistency, drinking water stations could be placed throughout the property, and more accurate advertising of property amenities. There were areas of the property included in the resort map and website that were not open/accessible (market, beach club, Cleo, lancava, kids club, Berna).
Stayed 4 nights in Dec 2023

10/10

Beautiful hotel, nice rooms, amazing beach. Front desk guys are great!
Stayed 2 nights in Sep 2023

10/10

10/10

No TV
Stayed 6 nights in Sep 2022

10/10

I loved staying at hotel poc na it was clean and the staff was amazing :)
Stayed 5 nights in Aug 2022

8/10

Stayed 6 nights in Jul 2022

10/10

This property was breath taking! Especially the room with a ocean view!
Stayed 3 nights in Jun 2022

8/10

Test
Stayed 2 nights in Jun 2022

8/10

O hotel fica dentro do parque nacional, e uma distância a pé do Sitio Arqueológico de Tulum, de frente para a praia com 3 restaurantes dentro. Isso conta muito para uma avaliação positiva. Somente como melhoria recomendaria incluir frigobar e wifi no quarto, e melhorar o chuveiro.
Stayed 3 nights in May 2022

8/10

Staff is friendly and helpful.
Stayed 4 nights in May 2022

8/10

Beach a few feet away from our room. Some rooms have a beach view. Only tried one of their three restaurants. Very good. Outdoor restaurant in a jungle setting with cool music playing. Walking distance to the Tulum archeological ruins. Taxi ride into Tulum costs about $15 dollars. During the day from my room I could hear some music playing from the resort next door. However, this would stop at night and was not too bad. The staff was very friendly and helpful.
Stayed 4 nights in May 2022

10/10

Great relaxing beach vacation. Quiet and personal. Staff was friendly and welcoming. Walkable to the ruins and south hotel zone. Felt safe and the restaurants associated were delicious. Would return.
Stayed 5 nights in May 2022

10/10

I visited early this month and this was my favorite vacation ever. Absolutely beautiful room with ocean view. Staff were so attentive and helpful. No complaints. Walking distance to Restaurants near by and covid testing center. They really tried hard to keep the seaweed away which is not their fault. I very much appreciated that. I wish there was a pool and wifi in the rooms when outside was too hot but vacations aren’t meant to be spent on your phone so I get it. I’m definitely returning. Food was amazing too!
Stayed 5 nights in May 2022

8/10

Eine wunderschöne Anlage, sehr ansprechende und große Zimmer, Frühstück lecker, allerdings etwas dürftig, mit tollem Ausblick, sehr schöner Strand, äußerst freundliches und zuvorkommendes Personal. Am besten hat man hier einen Mietwagen, um die Gegend zu erkunden, hierfür sind auf der Anlage Parkplätze vorhanden.
Stayed 7 nights in May 2022

10/10

Beautiful property and amazing staff!
Stayed 3 nights in May 2022