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The Imperial Hotel

Photo gallery for The Imperial Hotel

Exterior
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi
Minibar, in-room safe, iron/ironing board, free WiFi

Overview of The Imperial Hotel

The Imperial Hotel

2.0 star property

8.2/10 Very good

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Housekeeping
  • 24/7 front desk
Map
No.1, Jalan Syed Abdul Hamid Sagaff, Kluang, Johor, 86000

Explore the area

  • Popular LocationSungai Yong Waterfalls2 min walk
  • Popular LocationKluang Mall11 min walk
  • Popular LocationKluang Country Club3 min drive

Room options

About this area

Kluang

In the city centre and near a train station, The Imperial Hotel is in a walkable area with good shopping. While the natural beauty of Sungai Yong Waterfalls and Gunung Lambak can be enjoyed by anyone, those looking for an activity can head to Kluang Country Club.

What's nearby

  • Sungai Yong Waterfalls - 2 min walk
  • Kluang Mall - 11 min walk
  • Kluang Country Club - 3 min drive
  • Gunung Lambak - 9 min drive
  • Rizab Orang Asli Pengkalan Tereh - 32 min drive

Getting around

  • Senai International Airport (JHB) - 64 min drive

About this property

The Imperial Hotel

Hotel in the business district
The Imperial Hotel provides everything that you need. Stay connected with free in-room WiFi.
You'll also find perks such as:
  • Free self-parking
  • Express check-out, a front desk safe and a lift
  • A 24-hour front desk and free newspapers
  • Guest reviews give good marks for the proximity to shopping
Room features
All 24 rooms include comforts such as air conditioning, in addition to perks such as free WiFi and safes. Guest reviews give good marks for the overall comfort, size rooms at the property.
More conveniences in all rooms include:
  • Bathrooms with showers and free toiletries
  • Flat-screen TVs with cable channels

Languages

Chinese (Mandarin), English, Malay

Cleaning and safety practices

Enhanced cleanliness measures

Disinfectant is used to clean the property
High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60°C or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Hand sanitiser provided
This information is provided by our partners.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathroom (select rooms)
  • In-room accessibility (select rooms)
  • Roll-in shower (select rooms)
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Minibar

More

  • Free newspapers
  • Iron/ironing board (on request)
  • Safe
  • Slippers

Similar properties

See similar properties

Policies

Check-in

Check-in from 2 PM - 11:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

Fees

You'll be asked to pay the following charges at the property:

  • Cash deposit: MYR 50 per accommodation, per stay
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Be prepared: check the latest COVID-19 travel requirements and measures in place for this destination before you travel.

We should mention

No pets and no service animals are allowed at this property

Property is also known as

Imperial Hotel Kluang
Imperial Kluang
The Imperial Hotel Hotel
The Imperial Hotel Kluang
The Imperial Hotel Hotel Kluang

Frequently asked questions

Is The Imperial Hotel pet-friendly?

No, pets are not allowed at this property.

How much does it cost to stay at ?

As of 4 Dec 2022, prices found for a 1-night stay for 2 adults at on 18 Dec 2022 start from RM 112.27, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

How much is parking at The Imperial Hotel?

Self-parking is free at this property.

What time is check-in at The Imperial Hotel?

Check-in is from 2 PM - 11:30 AM.

What time is check-out at The Imperial Hotel?

Checkout is at noon.

Where is The Imperial Hotel located?

Located in the heart of Kluang, this hotel is within a 15-minute walk of Sungai Yong Waterfalls and Kluang Mall. Kluang Country Club is 2.1 mi (3.3 km) away.

Can I cancel my reservation for free at The Imperial Hotel and receive a full refund?

Yes, The Imperial Hotel offers free cancellation on select room rates, because flexibility matters! Please refer to The Imperial Hotel cancellation policy on our site for more details about any exclusions or requirements.

Overall score and ratings

8.2

Very good

Rating 10 - Excellent. 16 out of 56 reviews" "
" "10 - Excellent 29%
Rating 8 - Good. 31 out of 56 reviews" "
" "8 - Good 55%
Rating 6 - Okay. 8 out of 56 reviews" "
" "6 - Okay 14%
Rating 4 - Poor. 0 out of 56 reviews" "
" "4 - Poor 0%
Rating 2 - Terrible. 1 out of 56 reviews" "
" "2 - Terrible 2%

8.2/10

Cleanliness

8.3/10

Staff & service

8.8/10

Amenities

8.1/10

Property conditions & facilities

10.0/10

Eco-friendliness

8/10 Good

Anthony
Stayed 1 night in Aug 2022

10/10 Excellent

Vincent
Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2022

10/10 Excellent

Shing Hwee
Stayed 1 night in May 2022

10/10 Excellent

Azhar
Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Seven of ten.
Nice room, clean. The sound from traffic can be heard from inside of room specially at night. Disturbing sleep.
Stayed 1 night in Nov 2020

8/10 Good

Shanna
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Stay
We stayed overnight. The hotel was clean and there were many fast food restaurants close by. Good service. Fast check in.
Stayed 1 night in Aug 2020

6/10 Okay

Verified traveller
Travelled with family
Liked: Staff & service
Disliked: Cleanliness
Maggie soup spill over on the floor but not properly cleaned by housekeeping. Aircond cant be adjust. Nice location but a bit dissapointed on quality.
Stayed 1 night in Jul 2020

8/10 Good

Muhd Fariq Irrfan Selva
Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice stay Kluang
Clean, comfort and powerful shower!!!
Stayed 1 night in Jun 2020

10/10 Excellent

Sunny
Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I read about parking issue or the lack of it. But i do not encounter any parking problem. I always got the lot and there are demarcated yellow parking lots for hotel guests around the property. My kids also love the TV channels available.
Stayed 3 nights in Nov 2019

10/10 Excellent

Christopher
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very comfy room, especially the bed.
Stayed 1 night in Oct 2019

8/10 Good

DG
Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location and clean; staff is very friendly.
Stayed 1 night in Sep 2019