Tollcross Hotels with Entertainment

"We were in room 113 and it was horrible. I booked 10 months in advance and got the worst room in the place. The windows were painted over so we didn’t see the bin area that would have been our view. Room was also next to the maintenance room. It was so loud. Staff were still tossing things in the bins (as loud as possible) at 11:30p. It must also be their smoking area because I smelled cigarette smoke coming in around midnight. At 5am I was startled awake thinking there was a huge thunder storm, turns out it was staff again in the bin area doing god knows what, but it was so loud! The door they were using squeaked loudly so we heard every time they opened and closed that door. We were so exhausted we had to skip our early tour of Edinburgh Castle to try and get a little more sleep. We ended up skipping the tour after that as well - we were just so exhausted we just wanted to get out of the city. We will never stay at this hotel again. If you ever get room 113 or near there, ask for another room!"

"Helpful staff, large, clean room."

"Check-in staff was super helpful when I requested a change of room as the first room had a window directly into the patio."

"Somethings doesn't add up. The rating and pictures don't match the experience. First of all, this is not a traditional aparthotel where you check in and stay in that building. Staycity Edinburgh seems to have purchased residential apartments all surrounding the check in office. You may end up having to walk around the corner to your "block". Signage indicates residents may also be living in the same blocks that you are staying. The first room we were provided was facing the main road (western approach road). We had to seek to be moved and could only accept a different room with a double bed (on a king size booking). The room feels dated and after seeing the two rooms, the amenities are mixed. The rooms were uncomfortably warm, even after turning off the heating. Leave the window ajar, and neighbouring units chose to smoke and make calls outside our window between 10-1130 pm. The bed is overly firm and the pillows are thin and flat. The only positive was having a washing machine, although no detergent was provided. The location is listed as West End, however this is not in the true west end area north of Haymarket. The bus service to this area is ok. This pretend hotel claims to offer luggage storage. This is a half truth as you are required to pay £5 per day to use a locker through a third party. My advice: avoid this hotel if you value sleep, comfort, and the bare minimum."

"Very close to public transit. Very clean and comfortable."

"Rooms were clean and spacious, staff lovely. Great for a weekend break"

"Rooms were spotless . Staff was incredibly helpful and polite. Grounds were very well maintained along with the hotel and restaurants. Highly recommend including the breakfast with your stay. Short drive into town. Alot of shops and cafes. Edinburgh castle is a must see. Short train ride into stirling."

"They were not ready for most meal service as their renovation plans appeared delayed."

"Staff working on reception are very friend and helpful. Staff who cleaned the room did not clean thoroughly and hope to improve it in the future. "