2/10 Teruk
Abdulmohsen
Mengembara bersama pasangan
22 Dis 2025
Sukakan: Kebersihan
Tidak sukakan: Kakitangan & perkhidmatan
Poor coordination and unacceptable check-out experience
I booked Mandarin Oriental, Tokyo because my first experience with the brand (Barcelona) was excellent. Unfortunately, this stay did not meet expectations.
The main issue was poor internal coordination—different staff gave conflicting information and I had to follow up repeatedly for simple requests. There was also confusion with my airport taxi: I was quoted one price, but after my luggage was loaded and I was seated in the taxi, I was told a completely different amount.
At check-out, we were directed to exit through the back entrance due to an official delegation, and the team attempted to move us to another taxi despite our luggage already being in the original taxi arranged by the hotel. This was extremely frustrating and made us feel like an inconvenience rather than valued guests. For a hotel at this price point and reputation, this level of service and handling is unacceptable.
Abdulmohsen
Menginap 2 malam pada Dis 2025
