Property entrance

Reviews of Hotel Ticuán

3.5 out of 5
Hotel Ticuán
Av. Miguel Hidalgo (8va) #8190, entre Constitución y Revolución, Tijuana, BC

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1163 out of 1710 reviews" "
Rating 8 - Good. 317 out of 1710 reviews" "
Rating 6 - Okay. 97 out of 1710 reviews" "
Rating 4 - Poor. 47 out of 1710 reviews" "
Rating 2 - Terrible. 86 out of 1710 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

DaVetta

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My favorite place to stay. Never stayed anywhere else. Since 2012
Stayed 2 nights in Apr 2024

6/10 Okay

patrick

Disliked: Cleanliness
Very poor water pressure never got up lukewarm in temperature... sink would stop up with in 5 seconds of water flow.
Stayed 4 nights in Apr 2024

10/10 Excellent

Helaine

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i liked that it had its own restaurant and bar very convenient. And very clean
Stayed 3 nights in Sep 2023

10/10 Excellent

Claudia

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel. Clean and well maintained. Staff is friendly and attentive. Close to resturants and live entertainment. Hotel is quiet and safe.
Stayed 1 night in Apr 2024

10/10 Excellent

Leticia Torres

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Atmosphere
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr 2024
Thank you for your visit, it is a pleasure to serve you.

6/10 Okay

Arun

No housekeeping
Stayed 1 night in Jan 2024
Response from HOTEL TICUAN on 27 Apr 2024
We are sorry for the confusion but if we have a cleaning service with an established schedule, we apologize for this misunderstanding. We appreciate your visit.

8/10 Good

RAMON, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Avoid the rooms by the Revolution side since the building is next to a Mexican dance club. We could not sleep for the night since we were placed in room 514.
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 27 Apr 2024
We regret this situation because we only have a few rooms of this type and they are all located on that side. We apologize for this event. We appreciate your understanding.

10/10 Excellent

Aleksandr

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 23 Apr 2024
Thank you for your preference, it was a pleasure to serve you, we hope you enjoyed the service.

10/10 Excellent

Humberto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 23 Apr 2024
Thank you for your visit, a pleasure to have served you.

10/10 Excellent

Art

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
i always stay here when i come to TJ
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 23 Apr 2024
We appreciate your visit and thank you for your preference, we hope you enjoy the service.

10/10 Excellent

brian

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great room let us check in early.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 23 Apr 2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed your stay.

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was very nice and close to the night life, my favorite TJ hotel
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr 2024
We appreciate your comments, it is a pleasure to know that you have enjoyed the service.Thanks for your preference.

10/10 Excellent

Jorge

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Situado en una de las zonas más icónicas de Tijuana.
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 23 Apr 2024
Agradecemos su visita fue un gusto poder atenderle esperamos su estadia haya sido placentera .

8/10 Good

JOSE OMAR

Liked: Cleanliness, staff & service, property conditions & facilities
Was good
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr 2024
Thank you for your visit, it is a pleasure to serve you and to know that the services were to your liking. We hope to see you again.

8/10 Good

Jose

Liked: Cleanliness, amenities
Cleanliness, safety, quiet Did not like staff not friendly I think thy could improve be warm to guess Height parking access to complicated guests have to back and forward to get ticket stamped kind of complicated need to improve
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr 2024
We appreciate your comments and thank you for your visit.

8/10 Good

Todd, San Diego

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I've been staying at this hotel for several years, when in TJ. Overall a good stay with Free Parking, and a Free breakfast buffet in the morning from 7am-11am. A convenient location, very walking area for most everything.
Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr 2024
We appreciate your comments, it is a pleasure to serve you and we hope to see you again.

10/10 Excellent

Letty

Travelled with family, Business traveller, Travelled with group
Liked: Cleanliness, staff & service
Great service
Stayed 1 night in Feb 2024
Response from HOTEL TICUAN on 16 Apr 2024
Thank you for your visit, it was a pleasure to serve you.

10/10 Excellent

RAMON, Rancho Palos Verdes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great and safe hotel. Close to Avenida Revolution with lots of options for dining.
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 14 Apr 2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed the service.

8/10 Good

ARTURO

Liked: Cleanliness, staff & service, property conditions & facilities
I like how clean the hotel was
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 16 Apr 2024
We appreciate your visit, it is a pleasure to serve you, we hope that the services are to your liking.

10/10 Excellent

Connie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We weren’t offered benefits, but the food was great!
Stayed 3 nights in Apr 2024
Response from HOTEL TICUAN on 14 Apr 2024
The hotel does not provide benefits, we do not have those packages in your reservation, the services included are shown.We appreciate your visit, it was a pleasure to serve you.

8/10 Good

Christina M

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
I’ve stayed in this hotel three times in the last year or two and it’s my go to for downtown Tijuana
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 11 Apr 2024
We appreciate your preference and hope that the service is to your liking. We hope to see you again.

6/10 Okay

Juan Abel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
really bad desk customer service those girls need to be more helpful and friendly
Stayed 4 nights in Apr 2024
Response from HOTEL TICUAN on 11 Apr 2024
We regret that you did not like the attention offered.We will take your comments into account and we appreciate your visit.

10/10 Excellent

Alberto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We frequently travel to Tijuana for the weekend and love to stay here the location is very convenient to walk anywhere in downtown and my wife and I enjoy dancing and Las Pulgas Night Club is around the corner so we would not stay at any other place.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 9 Apr 2024
We appreciate your comments, it is a pleasure to know that you enjoy your stay at the facilities.Thank you for your preference, it was a pleasure to serve you, we hope you return soon.

10/10 Excellent

Ignacio

Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 28 Apr 2024
Gracias por su visita es un gusto poder atenderle esperamos el servicio haya sido de su agrado esperamos volver a verle.

2/10 Terrible

LUIS

Stayed 2 nights in Apr 2024
Response from HOTEL TICUAN on 28 Apr 2024
Gracias por su visita.Esperamos poder saber mas sobre que servico no fue de su agrado y asi poder darle solucion o mejorar ese servicio.

10/10 Excellent

James, Lake Forest

Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr 2024
Gracias por su visita fue un gusto poder atenderle

10/10 Excellent

Armando

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 27 Apr 2024
Gracias por su preferencia ha sido un placer atenderle.

10/10 Excellent

michelle, downey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent. Complementary breakfast was outstanding the decor and luxury of this hotel, for the price was amazing.
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 7 Apr 2024
Thank you for your visit, it is a pleasure to serve you, we hope you return.

10/10 Excellent

Gabriel, Hacienda Heights

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far the best and affordable hotel in Tijuana , the beds are so comfortable , room and bathroom very clean and also free breakfast , will definitely comeback to stay 😊
Stayed 1 night in Apr 2024
Response from HOTEL TICUAN on 7 Apr 2024
We appreciate your visit and appreciate your comments. It is a pleasure to serve you. We hope to see you again at the facilities.

8/10 Good

Jose

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is very clean, didnt like the noise and breakfast buffet food was very cold
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 7 Apr 2024
We appreciate your comments, we will pass the report to the indicated area so that this service can be improved, we appreciate your visit, we hope you return soon.

10/10 Excellent

Jose

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked it
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 2 Apr 2024
We appreciate your visit, it was a pleasure to serve you, we hope you enjoyed the service.

4/10 Poor

Paola, Taft

Travelled with family, Travelled with family and small children
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Solo platicar con su personal de recepción sobre su actitud no se les está pidiendo nada regalado
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 2 Apr 2024
Lamentamos esta situacion ya se paso el reporte al area indicada para darle solucion .Le pedimos disculpas por lo sucedido .y agradecemos nos haga mencion de la situacion.

10/10 Excellent

Natanael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean rooms comfortable bed it was cold grateful for heater working. Responded quick to our needs. Breakfast buffet included 👌
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 1 Apr 2024
We appreciate your choice and we thank you for your visit. It was a pleasure to serve you and to know that the service was to your liking.

4/10 Poor

jason

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I've stayed at Ticuan for years. It WAS the nicest most affordable option In TJ. The value of what you received for what you paid was unmatched in the area. Unfortunately this isn't the case anymore. It's really gone downhill, especially, maintenance-wise. It's still a great location, which was always the draw for me. There are plenty of options downtown for food, nightlife, etc and it's all safe and walkable. But broken, dirty, conditions on last stay in a suite may have just made it my last one there. The last two times I've stayed the jacuzzi/tub has been broken and leaking. This time with the unclean toilets, tables, dirty carpet and furniture is just too much too bear. Pueblo Amigo, Quartz, Lucerna are all better options. Ticuan needs a complete overhaul ASAP.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 31 Mar 2024
Thank you for your visit, it was a pleasure to serve you, we will take your comments into account.

2/10 Terrible

Jony

Liked: Cleanliness, staff & service, property conditions & facilities
I am a regular client at the Hotel Ticuan. On the average, I spend the night there at least 2 times a month, but this time, they gave me a room that was next to the Las Pulgas Night club and the bumping went on all night till about 6am. I had to turn on the volume on our tv and play sleeping music to help us sleep and overlap the noise from next door, also inside the hotel, we heard kids running in the hallway screaming and crying. I usually have a great experience, but this time it was a terrible experience. I wish the hotel would compensate me for the trouble. Next time I will make sure to ask for a room that’s quiet and away from the bumping.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 31 Mar 2024
We regret this situation and we apologize for what happened in the case of the music, we cannot do anything since it is not part of the hotel, regarding the internal part of the hotel we will take into account the comments to provide a solution and we ask that when it happens something internal, tell us instantly so we can solve it as soon as possible.

8/10 Good

Sarah

Liked: Cleanliness, staff & service
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 23 Apr 2024
We appreciate your visit, it was a pleasure to serve you.

10/10 Excellent

Leonty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel. Always stay at the suites. Amazing.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 28 Mar 2024
Thank you for your preference, it is a pleasure to serve you and know that you enjoy the facilities and the service.

8/10 Good

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean just didn’t like restaurant food was cold,buffet was good it was free had breakfast everyday
Stayed 3 nights in Mar 2024
Response from HOTEL TICUAN on 28 Mar 2024
Thank you for your visit and we apologize for the inconvenience of the restaurant.

10/10 Excellent

Monolito, North Hollywood

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Their system for booking a massage is very inconvenient and I hope they can improve their process so the guest won’t have to go up and down the elevator to book an appointment
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 28 Mar 2024
We regret this situation, we know how annoying this process is, but we hope there is some improvement in this service.Thank you for your comments, it was a pleasure to serve you....

10/10 Excellent

Denise

Stayed 2 nights in Feb 2024
Response from HOTEL TICUAN on 16 Apr 2024
Agradecemos su visita es un placer atenderle

10/10 Excellent

Jaeyang

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 26 Mar 2024
Thank you for your preference, we hope the service was to your liking. We appreciate your visit.

2/10 Terrible

Tomas

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I don’t recommend it dirty pillows and room noises untill the morning from the club next to the hotel no iron no guest allowed after 8pm sounds like hospital not hotel , and they are watching you all the time making you uncomfortable and the price is not cheep i don’t recommend i think you can get better place for the money you spend here .
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 25 Mar 2024
Thanks for your visit; It is a shame that the security services have inconvenienced you and what you mention has a solution, but if you do not say anything during your stay it is impossible to give you a solution immediately.Thank you.

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient
Stayed 2 nights in Mar 2024
Response from HOTEL TICUAN on 24 Mar 2024
Thank you for your preference, it is a pleasure to serve you.

2/10 Terrible

MARIA

Travelled with family
Disliked: Cleanliness, amenities
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 24 Mar 2024
Lamentamos lo sucedido en su estancia es un pena que no haya podido disfrutar de los servicios que reservo le pedimos diculpas por todos los inconvenientes.

8/10 Good

margarito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Mar 2024
Response from HOTEL TICUAN on 14 Apr 2024
Gracias por su visita.

10/10 Excellent

Federico

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to stay
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 22 Mar 2024
Thank you for your preference, it is a pleasure to serve you

10/10 Excellent

Kim

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was helpful and this time my room had a refrigerator
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 22 Mar 2024
Thank you for your preference, it is a pleasure to serve you.

2/10 Terrible

Norma

Travelled with family
Disliked: Cleanliness, staff & service, amenities
The receptionist name Esmeralda was very rude and racists she even informed me if I didn’t want to stay to request my refund through expidia. I felt they were very unprofessional no details were provided.
Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
We appreciate your comments, which we will send to the corresponding area so that they can resolve it with the staff. We apologize for this situation.

2/10 Terrible

Tomas

Stayed 1 night in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
We would like to know more about what service or what was the inconvenience that happened during the stay so that we can solve it and give you the best attention and improve the service that you indicate to us.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024
Response from HOTEL TICUAN on 19 Mar 2024
Thank you for your visit, it was a pleasure to serve you, we hope you visit us again.