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Reviews of Hotel Cucapa

2.5 out of 5
Hotel Cucapa
Privada Medio Camino 19669, Col. Loma Bonita, Tijuana, BC

Reviews

6.6
Rating 10 - Excellent. 29 out of 117 reviews" "
Rating 8 - Good. 33 out of 117 reviews" "
Rating 6 - Okay. 19 out of 117 reviews" "
Rating 4 - Poor. 12 out of 117 reviews" "
Rating 2 - Terrible. 24 out of 117 reviews" "

7.0/10

Cleanliness

6.6/10

Staff & service

6.2/10

Amenities

6.8/10

Property conditions & facilities

6.2/10

Eco-friendliness

Reviews

6/10 Okay

Guadalupe

Liked: Staff & service
Faculties need updating
Stayed 2 nights in Feb 2024
Response from ADMINISTRACION on 23 Feb 2024
BUEN DIA GUADALUPE.- GRACIAS POR SU PUN TUACION Y COMENTARIO LO TOMAMOS MUY EN CUENTA.

2/10 Terrible

Aldo

Disliked: Staff & service, property conditions & facilities
Horrible experience con el personal, muy mal trato, mala actitud, jamás me vuelvo a hospedar en este hotel.
Response from ADMINISTRACION on 25 Jan 2024
BUEN DIA ALDO.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS Y SI NOS PUDIERA DAR MAS INFORMACION AL RESPECTO COMO: DIA Y HORA DE SU REGISTRO, NOMBRE CON EL QUE SE REGISTRO, TIEMPO DE SU ESTANCIA EN EL HOTEL, NUMERO DE HABITACION, ETC. PARA ATENDER SU CASO.

6/10 Okay

Karina

Travelled with family, Travelled with group
Liked: Cleanliness
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2023
Response from ADMINISTRACION on 18 Dec 2023
BUEN DIA KARINA.- TOMAMOS MUY EN CUENTA SU PUNTUACION.

6/10 Okay

Yanira

Stayed 1 night in Sep 2023
Response from ADMINISTRACION on 6 Oct 2023
BUEN DIA YANIRA.- GRACIAS OR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE. SALUDOS.

2/10 Terrible

Salvador

Disliked: Cleanliness, staff & service, property conditions & facilities
View,was great, Bad housekeeping ,in 3 nights i stayed there not 1 day did they do housekeeping...... Bad 👎
Stayed 3 nights in Sep 2023
Response from ADMINISTRACION on 4 Sept 2023
BUEN DIA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS Y SI NOS PUDIERA DAR MAS INFORMACION COMO DIA Y HORA DE SU REGISTRO, TIEMPO DE SU ESTADIA, NOMBRE CON EL QUE SE REGISTRO, NUMERO DE HABITACION, ETC. PARA ATENDER SU CASO, SALUDOS.

8/10 Good

Todd

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023
Response from ADMINISTRACION on 4 Sept 2023
BUEN DIA.- GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE, SALUDOS.

6/10 Okay

Christina

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities
It would be 7 am and people would be working on the rooms and making so much noise I just couldn’t go back to sleep at all. I hated that
Stayed 3 nights in Aug 2023
Response from ADMINISTRACION on 14 Aug 2023
BUEN DIA CRISTINA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS, SALUDOS.

10/10 Excellent

Ivett, Barstow

Liked: Cleanliness, staff & service, property conditions & facilities
A pesar de los reviews anteriors, puedo decir que no tuve ningún problema con mi estancia todo muy bien, muy amable, limpio y gracias
Stayed 3 nights in Jul 2023
Response from ADMINISTRACION on 4 Aug 2023
BUEN DIA.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS FUE UN PLACER TENERLO CON NOSOTROS Y PODERLE ATENDER COMO USTED SE MERECE, LO ESPERAMOS NUEVAMENTE. SALUDOS.

2/10 Terrible

blanca

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff dont know which rooms are eeady to rent, there was no hat water to shower and the person said i just going to see and report tomoroow, but not goong to do anything. that pleare is dirty in general, l saw hairs all over tje shaver, the lining l had to ask to be change, towells with brown spots, i considered hotel Cucapah as a motel, they offer 4hrs rooms services
Stayed 2 nights in Apr 2023
Response from ADMINISTRACION on 11 Apr 2023
BUEN DIA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS Y SI NOS PUDIERA DAR MAS INFORMACION COMO: DIA Y HORA DE SU REGISTRO, NOMBRE CON EL QUE SE REGISTRO, TIEMPO DE SU ESTANCIA, NUMERO DE HABITACION, ETC. PARAS ATENDER SU CASO Y DARLE SEGUIMIENTO. SALUDOS.

8/10 Good

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2023
Response from ADMINISTRACION on 16 May 2023
BUEN DIA TERESA.- GRACIAS POR SU PUNTUACION, LA ESPERAMOS PRONTO SALUDOS.

8/10 Good

domingo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
parking view
Response from ADMON. on 7 Dec 2022
BUEN DIA.- GRACIAS POR SU PUNTUACION, FUE UN PLACER ATENDERLE, SALUDOS.

2/10 Terrible

Elvira

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Eneida

Stayed 2 nights in Aug 2022

4/10 Poor

Gloria

Business traveller
Liked: Cleanliness
Disliked: Staff & service
The services is very poor, ladies in the front desk doesn’t have criterion. Hotel doesn’t accept cards payments.
Stayed 4 nights in Aug 2022
Response from ADMON. on 17 Aug 2022
BUEN DIA GLORIA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS, SALUDOS.

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022
Response from ADMON. on 15 Jun 2022
BUEN DIA SRITA. MARIA.- LE AGRADECEMOS MUCHO SU PUNTUACION Y COMENTARIO, LA ESPERAMOS NUEVAMENTE PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

2/10 Terrible

Oleksandr

Stayed 2 nights in Apr 2022

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from ADMON. on 12 Apr 2022
BUEN DIA SRITA. MARIA.- LE AGRADECEMOS MUCHO SU PUNTUACION, FUE UN PLACER PODERLA ATENDER. SALUDOS.

10/10 Excellent

Lionel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lobby attendant very helpful
Stayed 2 nights in Apr 2022
Response from ADMON. on 7 Apr 2022
BUEN DIA LIONEL.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIO, FUE UN PLACER TENERLO CON NOSOTROS Y PODERLO ATENDER. SALUDOS.

8/10 Good

jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
friendly people I will stay again no credit card other than that I like it
Stayed 2 nights in Mar 2022
Response from ADMON. on 4 Apr 2022
BUEN DIA JOSE.- GRACIAS POR SU PUNTUACION Y COMENTARIOS, LO ESPERAMOS NUEVAMENTE. SALUDOS.

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2022
Response from ADMON. on 7 Mar 2022
BUEN DIA SRITA. MARIA.- GRACIAS POR SU PUNTUACION, LA ESPERAMOS NUEVAMENTE. SALUDOS.

10/10 Excellent

Esmeralda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Amazing Veiw! Super friendly
Stayed 1 night in Feb 2022
Response from ADMON. on 21 Feb 2022
BUEN DIA.- SRITA. ESMERALDA.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS, FUE UN PLACER PODERLA ATENDER. SALUDOS.

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2021
Response from ADMON. on 10 Jan 2022
BUEN DIA SRITA. MARIA.- GRACIAS POR SU PUNTUACION, FUE UN PLACER TENERLA CON NOSOTROS LA ESPERAMOS NUEVAMENTE. SALUDOS.

10/10 Excellent

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and quiet place to stay
Stayed 1 night in Dec 2021
Response from ADMON. on 21 Dec 2021
BUEN DIA SR. JOSE.- MUCHAS GRACIAS POR SU PU NTUACION Y COMENTARIOS, FUE UN PLACER TENERLO CON NOSOTROS. SALUDOS.

4/10 Poor

Martha

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Dirty bed sheets
The hotel did not have my reservation. The room assigned was not clean. When I got into the room, I reviewed the sheets of both beds. They were disgustingly dirty with grease stains and other different stains, as well as shoe steps, and hair strands. There was also hair in the pillow cases. Later, I noticed that the shower’s walls and bathroom’s ceiling were moldy. We felt uncomfortable.
Stayed 1 night in Nov 2021
Response from ADMON. on 22 Nov 2021
BUEN DIA SRITA. MARTHA.- TOMAMOS MUY EN CUENTA SUS COMENTARIOS, SI NOS PUDIERA DAR MAS INFORMACION COMO: SU NOMBRE COMPLETO, FECHA Y HORA DE SU REGISTRO, NUMERO DE HABITACION, TIEMPO DE ESTANCIA EN EL HOTEL, ETC. PARA ATENDER SU CASO

8/10 Good

Jose

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You get what you paid for. So don't complain.
Stayed 1 night in Aug 2021
Response from ADMON- on 30 Aug 2021
BUEN DIA SR. JOSE.- GRACIAS POR SU PUNTUACION Y COMENTARIOS, FUE UN PLACER TENERLO CON NOSOTROS. SALUDOS.

2/10 Terrible

Verified traveller

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible service . Rooms with dirty bedding. Paint dirty . Shower dirty . Horrible hotel
Stayed 1 night in Aug 2021
Response from ADMON- on 23 Aug 2021
BUEN DIA.- TOMAMOS MUY EN CUENTA SUS COMENTARIO, PERO SE NOS HACE MUCHO MUY RARO, SI NOS PUDIERA DAR MAS INFORMACION COMO SU NOMBRE, DIA Y HORA DE SU HOSPEDAJE, TIEMPO DE ALOJAMIENTO, NUMERO DE HABITACION, ETC. PARA ATENDER SU CASO.

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
very dirty
Stayed 1 night in Aug 2021
Response from ADMON- on 19 Aug 2021
BUEN DIA.- TOMAMOS MUY EN CUENTA SU PUNTUACION Y COMENTARIO, SI NOS PUDIERA DAR MAYOR INFORMACION COMO SU NOMBRE COMPLETO, FECHA Y HORA DE SU HOSPEDAJE, TIEMPO DE SU ESTANCIA, NUMERO DE HABITACION, ETC. PARA ATENDER SU CASO.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, property conditions & facilities
It is in a dark area of town not very good lighting, faucet handle fell off on shower and towels were old and dull.. carpet was dirty and sticky,. They didn’t help me get a taxi but it was a lot farther from the airport than it says online. It took 25 min to get to the airport at 6:30am
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very rude and not accommodating whatsoever. Also, beware the rooms are disgusting. There was water on the bathroom floor, the carpet was sticky and DIRTY and the bedding/pillows were stained. I will never go back here again! Yo no vuelvo a este lugar!
Stayed 1 night in Jul 2021
Response from ADMON- on 12 Jul 2021
BUEN DIA.- TOMAMOS MUY EN CUANTA SU PUNTUACION Y COMENTARIOS, NOS GUSTARIA QUE NOS DIERA MAS INFORMACION COMO : SU NOMBRE DIA, HORA, HABITACION DE SU ESTANCIA, ETC. PARA ATENDER SU CASO.

4/10 Poor

Verified traveller

Travelled with family, Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities
Very dirty at least for the basic rooms Very bad smell coming from the bathroom Carpet was filthy Air conditioning didn’t work properly. The receptionist almost charged me a different price for the same room but changed after I told her I had already deserved it. Pictures don’t do justice 😒
Stayed 1 night in Jun 2021
Response from ADMON- on 19 Jun 2021
BUEN DIA.- NOS GUSTARIA QUE NOS DIERA MAYOR INFORMACION COMO EL DIA, HORARIO Y HABITACION QUE SE HOSPEDO PARA ATENDER SU ASUNTO.

2/10 Terrible

Verified traveller

Disliked: Staff & service, amenities, property conditions & facilities
The place had an excellent view. Soraya at check in was not very friendly she had a horrible attitude. I was double charged by them. I had a very hard time resolving this issue with them. The room had a terrible smell coming from the bathroom. I called down stairs to change rooms she took my call and said she would get back to me snd never did. The 0lace was pretty empty so there was no reason not to change my room. I do have to mention i spoke to the owner/ mgr jose luis about my refund. He was nice but issue still went unresolved as far as my refund.
Stayed 1 night in May 2021
Response from ADMON- on 3 Jun 2021
BUEN DIA.- CREO QUE USTED SE REFIERE A QUE LA COMPAÑIA EXPEDIA LE REALIZO UN CARGO EN SU TARJETA Y NOSOTROS LE DIJIMOS QUE ESO LO TENIA QUE ARREGLAR CON ELLOS, YA QUE LOS PAGOS DE LAS RESERVACIONES SE HACEN EN EL HOTEL; EN CUANTO A LO OTRO TOMAMOS MUY EN CUENTA SUS COMENTARIOS Y NOS ABOCAREMOS A ELLOS, SALUDOS.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
pros: cheap motel; friendly staff; cons: cash only; far away from everything;
Stayed 3 nights in May 2021
Response from ADMON- on 2 Jun 2021
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIOS, LOS TOMAMOS MUY EN CUANTA.SALUDOS.

6/10 Okay

Allen

Travelled with group
Stayed 1 night in May 2021
Response from ADMON- on 1 Jun 2021
BUEN DIA .- GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE, SALUDOS.

4/10 Poor

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
They charged me twice, they excluded the fact I paid online and said it never went through
Stayed 3 nights in Apr 2021
Response from ADMON- on 4 May 2021
BUEN DIA.- EL HOTEL EN NINGUN MOMENTO LE COBRO EN LINEA NI POR MEDIO DE TARJETA, YA QUE NOSOTROS NUNCA LE PEDIMOS LOS DATOS DE SU TARJETA, PUESTO QUE LA RESERVACION LA REALIZO USTED Y A NOSOTROS NOS LLEGA TAL CUAL COMO LA REALIZO, EN LA MISMA RESERVACION DICE QUE EL PAGO SE REALIZA EN EL HOTEL, APARTE NOSOTROS NO TENEMOS TERMINAL BANCARIA PARA HACER COBROS POR MEDIO DE TARJETAS; DISCULPE LAS INCONVENIENCIAS PERO EL HOTEL JAMAS LE REALIZO OTRO COBRO APARTE DEL EFECTIVO QUE HIZO USTED AL REGISTRASE, SALUDOS.

8/10 Good

Oscar

Liked: Staff & service
Stayed 1 night in Apr 2021
Response from ADMON- on 1 May 2021
BUEN DIA.- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER TENERLO CON NOSOTROS Y PODERLE ATENDER, SALUDOS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and safe
Stayed 3 nights in Apr 2021
Response from ADMON- on 1 May 2021
BUEN DIA.- GRACIAS POR SU PUNTUACION, LO ESPERAMOS PRONTO, SALUDOS.

8/10 Good

Allen

Liked: Cleanliness, staff & service
I was nice and peaceful
Stayed 1 night in Apr 2021
Response from ADMON- on 30 Apr 2021
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIO, FUE UN PLACER TENERLO CON NOSOTROS, SALUDOS.

2/10 Terrible

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
I complain about the person it’s in charge handle the hotel. Her customer service dutie it’s horrible , she has to be more friendly
Stayed 3 nights in Apr 2021
Response from ADMON- on 19 Apr 2021
BUEN DIA.- NOS GUSTARIA QUE NOS PROPORCIONARA MAYOR INFORMACION, COMO DIA HORA , HABITACION, ETC. EN QUE SUCEDIERON ESOS HECHOS, PARA TOMAR REVISAR SU CASO, SALUDOS.

6/10 Okay

Verified traveller

Disliked: Staff & service
Stayed 1 night in Mar 2021
Response from ADMON- on 7 Apr 2021
BUEN DIA.- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER PODERLE ATENDER, SALUDOS.

10/10 Excellent

Traci

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's a no fuss no muss kind of hotel
Stayed 1 night in Jan 2021
Response from ADMON- on 1 Feb 2021
BUEN DIA TRACI.- MUCHAS GRACIAS POR SU PUNTUACION Y COMENTARIOS, FUE UN PLACER PODERLE ATENDER, SALUDOS.

10/10 Excellent

Gilberto

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great seevice and. very nice and clean room
Stayed 1 night in Jan 2021
Response from ADMON- on 13 Jan 2021
BUEN DIA SR. GILBERTO.- LE AGRADECEMOS MUCHO SU PUNTUACION Y COMENTARIO, FUE UN PLACER TENERLO CON NOSOTROS Y PODERLE ATENDER COMO USTED SE MERECE; LO ESPERAMOS PRONTO NUEVAMENTE. SALUDOS.

2/10 Terrible

Verified traveller

Disliked: Cleanliness, amenities
Stayed 1 night in Dec 2020
Response from ADMON- on 16 Dec 2020
BUEN DIA.- GRACIAS POR SU PUNTUACION, LA TOMAMOS MUY EN CUENTA.

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2020
Response from ADMON- on 16 Dec 2020
BUEN DIA SR. JONATHAN.- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER TENERLO CON NOSOTROS; LO ESPERAMOS PRONTO PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.

6/10 Okay

Andres

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 7 nights in Nov 2020
Response from ADMON- on 2 Dec 2020
BUEN DIA.- MUCHAS GRACIAS POR SU PUNTUACION, LO ESPERAMOS NUEVAMENTE PARA ATENDERLE COMO SE MERECE. SALUDOS.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2020
Response from ADMON- on 29 Oct 2020
BUEN DIA.- LE AGRADECEMOS MUCHO SU PUNTUACION Y PREFERENCIA, FUE UN PLACER ATENDERLE. SALUDOS.

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Staff & service, amenities
Stayed 4 nights in Oct 2020
Response from ADMON- on 23 Oct 2020
BUEN DIA .- MUCHAS GRACIAS POR SU PUNTUACION, FUE UN PLACER ATENDERLE. SALUDOS.

4/10 Poor

joe, simi valley ca

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
needs to work on cleaning especially the carpet and shower othen then that great affordable price
Stayed 2 nights in Sep 2020
Response from ADMON- on 9 Sept 2020
BUEN DIA.- GRACIAS POR SU PUNTUACION Y COMENTARIOS, SON MUY IMPORTANTE PARA NOSOTROS; ATENDEREMOS ESOS PUNTOS. SALUDOS.

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2020
Response from ADMON- on 9 Sept 2020
BUEN DIA.- AGRADECEMOS MUCHO SU PUNTUACION, FUE UN PLACER TENERLO CON NOSOTROS, LO ESPERAMOS NUEVAMENTE. SALUDOS.

2/10 Terrible

Verified traveller

Stayed 1 night in Aug 2020
Response from ADMON- on 25 Aug 2020
BUEN DIA.- GRACIAS POR SU PUNTUACION, PARA NOSOTROS ES MUY IMPORTANTE. SALUDOS.

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good very clean
Stayed 2 nights in Jun 2020
Response from ADMON- on 1 Jul 2020
BUEN DIA SR. ROBERT.- AGRADECEMOS MUCHO SUS COMENTARIOS ASI COMO SU PUNTUACION, LO ESPERAMOS DE NUEVO PARA ATENDERLE COMO USTED SE MERECE. SALUDOS.