Sonesta Hotel The Carolinas hotels

"The beginning of our stay was a little rocky but Jerome gave us a good voucher & upgraded our room for our inconvenience and that was the best! He made our stay so much more enjoyable we will definitely be back! "

"What a fabulous hotel! Wonderful rooms, wonderful staff, and amazing food and beverage. The amenities are too notch, don't sleep on their restaurant! "

"I have re-written this review three times now because I'm having a hard time saying anything good at all about this place. Dirty Myrtle explains it perfectly. From check-in (took almost an hour in line) paying $15/day for parking in a smelly, dark, dirty, sketchy basement, to an incredibly dirty-feeling and outdated room (that had a burning smell), to only two elevators working for 14 flights of rooms in Building 1. From the moment of check-in, it was not my cup of tea. We travel the world and I have not been so disappointed with our $200+ fees a night room at the Crown Reef Resort. It is listed as a non-smoking facility...NOPE! We smelled weed and cigarette smoke all weekend. We ate at the Loco restaurant only once because it reaked of cigarette smoke. I asked the server if we could move inside and she said she had no control over the smoke. That seemed crazy to me since there were plenty of staff hawking the pool where the kids couldn't have footballs and other swim toys to play in the pool. Also, the worst part was there is no room services for changing out sheets and towels. We had to call twice (no answer either time) to get towels replaced. Almost everyone we talked to wasn't feeling this hotel. You couldn't pay me to stay at this place again. We will definitely not be back. "

"Staff overall were nice. Amenities nice. Laundry could use an update to use an app or card to pay since they don’t have a way to get change aside from cash at front desk. Dave at the bar outside was amazing a the highlight of the trip. Only critique is the facility could use updates. It’s clearly pretty dated but felt clean and well maintained overall. "

"Clean room excellent location!"

"This property was excellent if you’re traveling with kids. The only downside would be that it’s just an old property, like most of them are in Myrtle beach, and it could use some improvements. "

"Rooms weren’t stocked or cleaned properly "

"Everything was great. The view was breathtaking. The breakfast was awesome. The room was clean. Loved everything about this place "

"The room we stayed in was clean & bright. The staff is friendly. The service of our room remains to need help. We were there for 5 days & no one came in to grab & replace used towels, remove the filled garbage bag."