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Reviews of Novotel Szeged

4 out of 5
Novotel Szeged
Maros utca 1, Szeged

Reviews

8.6

Excellent

Rating 10 - Excellent. 234 out of 493 reviews" "
Rating 8 - Good. 180 out of 493 reviews" "
Rating 6 - Okay. 57 out of 493 reviews" "
Rating 4 - Poor. 11 out of 493 reviews" "
Rating 2 - Terrible. 11 out of 493 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Akos

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Tamás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Renáta on 2 Apr 2024
Kedves Tamás!Köszönjük pozitív visszajelzését szállodánkkal kapcsolatban.Szeretettel várjuk vissza.Üdvözlettel,Földházi RenátaQuality Manager

10/10 Excellent

Tamás

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2024
Response from Renáta on 2 Apr 2024
Kedves Tamás!Köszönjük pozitív visszajelzését szállodánkkal kapcsolatban.Szeretettel várjuk vissza.Üdvözlettel,Földházi RenátaQuality Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Renáta on 2 Apr 2024
Kedves Vendégünk!Köszönjük pozitív visszajelzését szállodánkkal kapcsolatban.Szeretettel várjuk vissza.Üdvözlettel,Földházi RenátaQuality Manager

8/10 Good

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good alround city hotel
Our 3rd stay here. Good alround hotel near city centre. Good room. Paid parking directly outside. Pet friendly for 15 euros.
Stayed 1 night in Dec 2023

8/10 Good

Merih

Liked: Cleanliness, staff & service, property conditions & facilities
It was nice hotel with friendly staff
Stayed 2 nights in Sep 2023

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The bar closes for guests at 10 PM. Friends of the bartender are served after 10 normally. The staff in the restaurant was very unfriendly, simmilar to Rozske border control staff. I would expect a different behaviour at the hotel, where a family pays 150 E per night.
Stayed 1 night in Aug 2023

8/10 Good

Isis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, new, nice view, family friendly, close to the city centre and the river side. As for parking you have to pay and reserve your spot in the hotel parking otherwise you have to park in the street and its free of charge after 8 or 6 pm i cant remember exactly. The minibar was empty , they dont use plastic water bottles so you should buy your own water bottle from the supermarket. I highly recommend this hotel. The staff speak english . Clean rooms and bathrooms and spacious.
Stayed 2 nights in Aug 2023

10/10 Excellent

Peter, Budapest

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and had an amazing room with view!
Stayed 2 nights in Jun 2023
Response from Renáta on 12 Jun 2023
Dear Peter,Thank you very much for your nice review. It is always a pleasure to receive positive feedback.We hope you had a wonderful city trip and will visit us again. We are looking forward to your next stay with us!

10/10 Excellent

Janet

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Toilet area was very close to the glass wall of the shower.
Stayed 1 night in May 2023
Response from Renáta on 7 Jun 2023
Dear Janet,Thank you very much for your feedback, which is most valuable to us. It is my hope we can welcome you again in the future.

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel. No gym
I loved it but I regret using the hotels app. The reason we booked Novotel was because the gym was elegantly advertised. When we got there they told us the gym has been closed for 2 years. I felt deceived and unhappy with my stay because having a gym or any type of equipment is critical for any hotel I choose. I trusted Hotels.com to help out and it failed to deliver
Stayed 1 night in Feb 2023

6/10 Okay

Simone

Liked: Cleanliness, staff & service, property conditions & facilities
I always stay here when visiting Szeged and have always had a good experience. However this time I wasn’t too impressed with their bedding which looked tired and in dire need of a revamp. I thought it was plain white until the morning when I saw a pale awfully faded brown stripe on it . Surely your bedding can look a whole lot better .
Stayed 1 night in Oct 2022
Response from Dorottya on 17 Oct 2022
Dear Simone,Thank you for taking the time to tell us about your experience at Novotel Szeged. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies.At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Best regards,Dorottya RónyaiQuality Manager

10/10 Excellent

rania

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are very friendly. Rooms spotless. Beds extremely comfy. All have balconies. Lovely terraces. Despite it being fully booked. You don't feel it at all. Kids fun corner. Relaxing lobby.
Stayed 5 nights in Sep 2022
Response from Dorottya on 27 Sept 2022
Dear Rania,Thank you very much for your kind review.I am more than happy that you were satisfied with our hotel and services, especially with our staff.I am hopeful to see you in Szeged on your next visit.Best regards,Dorottya RónyaiQuality Manager

10/10 Excellent

Nuri

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Happy too stays in
Stayed 1 night in Jul 2022

8/10 Good

Csaba

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel well located
Stayed 1 night in Jul 2022
Response from Dorottya Rónyai on 9 Aug 2022
Dear Csaba, Thank you very much for your review about Novotel Szeged. I am happy to read that you were satisfied with our hotel's great location. We are looking forward to welcome you again as our guest in the near future. Kind regards, Dorottya Rónyai Quality Manager

10/10 Excellent

Emiliya

Stayed 1 night in Jul 2022
Response from Dorottya Rónyai on 9 Aug 2022
Dear Emiliya, Thank you very much for your review and high scores about Novotel Szeged. I am glad that you were satisfied with our hotel's services. We hope to see you soon on your next trip to Szeged. Kind regards, Dorottya Rónyai Quality Manager

10/10 Excellent

bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022
Response from Dorottya Rónyai on 9 Aug 2022
Dear Bogdan, Thank you very much for your high scores and review about Novotel Szeged. I am glad that you were satisfied with our hotel's services. We hope to see you soon on your next trip to Szeged. Kind regards, Dorottya Rónyai Quality Manager

8/10 Good

James

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service
A nice location and hotel, but the heating was turned on and we couldn't turn it off. It was way too hot even with opening the windows.
Stayed 1 night in Mar 2022

10/10 Excellent

Rac

Stayed 1 night in Dec 2021
Response from Gabriella on 7 Jan 2022
Dear Rac, Thank you very much for your review and high scores. We are pleased that you were satisfied with our services. Looking forward to welcome you again in our Hotel. Best regards, Gabriella Ábrahámné Duka Quality Manager

10/10 Excellent

Horváth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2021
Response from Barta Réka on 8 Nov 2021
Kedves Vendégünk! Köszönjük szépen, hogy megosztotta velünk a Novotel Szeged szállodával kapcsolatos értékelését. Nagy örömömre szolgál, hogy maximálisan elégedett volt szolgáltatásainkkal. Várjuk vissza szeretettel! Üdvözlettel, Barta Réka Quality Manager

10/10 Excellent

Bjoern

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Bizi park
Stayed 1 night in Jul 2021
Response from Petros Psimmenos on 23 Jul 2021
Dear Guest, Thank you very much for the feedback about your stay at Novotel Szeged. I am happy that you have enjoyed our hotel's services. We hope to see you again on your next trip to Szeged. Best regards, Petros Psimmenos General Manager

10/10 Excellent

bogdan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2021

8/10 Good

Luong, West Yorkshire, UK

Liked: Cleanliness, staff & service, property conditions & facilities
The good: Nice, spacious and comfy room with a balcony. The bad: Bed pillows were strange and uncomfortable. Toilet tends to get a bit smelly due to having no ventilation. Breakfast with limited choice. Have to queue up at counter for foods and drinks. Limited self serving buffet
Stayed 11 nights in Aug 2020
Response from Petros Psimmenos on 23 Sept 2020
Dear Guest, Thank you so much for your review. I am happy that you were satisfied with the rooms, at the same time I am sorry about the inconveniences. I hope you will give us a chance to better serve you in the near future. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was alright, except for the bar downstairs which was closed all the time.
Stayed 2 nights in Aug 2020
Response from Petros Psimmenos on 11 Aug 2020
Dear Guest, Thank you for your feedback, I am happy that you were satisfied in general. At the same time I am sorry about the inconveniences in the bar. We hope you will give us a chance to better serve you in the near future. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel close to downtown, not too far from thehighway
Excellent hotel close to downtown (5-10 min walk). Very friendly reception, really helped us providing the last available parking spot. Confortable, spacious room. Covid recommendation followed. Stayed one night on the way to Greece. Nice bakery nearby
Stayed 1 night in Jul 2020
Response from Petros Psimmenos on 11 Aug 2020
Dear Guest, Thank you so much for your review and high scores. We are more than happy that you were satisfied with our services. I hope we can welcome you back at Novotel Szeged on your next trip to Szeged. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Viorel

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020
Response from Novotel Szeged on 13 Mar 2020
Dear Viorel, Thank you for your positive rating. See you soon at Novotel Szeged on your next visit. Kind regards, Petros Psimmenos General Manager

8/10 Good

Michal

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option in Szeged
As usually, all was good at the hotel.
Stayed 1 night in Feb 2020
Response from Novotel Szeged on 5 Mar 2020
Dear Michal, Thank you for your feedback. You are always welcome to return to us. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Tijana, Belgrade

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great for families with children. Great breakfast. Clean. We will come again.
Stayed 2 nights in Feb 2020
Response from Novotel Szeged on 28 Feb 2020
Dear Tijana, Thank you for taking the time to share your experience with us. We are more than happy to know that you had a great time and you found our location and our facilities great. We hope we can welcome you again very soon. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Dinu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice place with friendly staff and perfect services!
Stayed 1 night in Feb 2020
Response from Novotel Szeged on 27 Feb 2020
Dear Dinu, Thank you so much for your very kind review and for choosing us. You are always welcome to return to the hotel Novotel Szeged. Best regards, Petros Psimmenos General Manager

8/10 Good

Agron

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Novotel Szeged on 24 Jan 2020
Dear Agron, We very much appreciate your rating regarding to your stay at the Novotel Szeged. We look forward to welcome you back in our hotel. Best regards, Petros Psimmenos General Manager

10/10 Excellent

Dinu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Novotel Szeged on 24 Jan 2020
Dear Dinu, Thank your for your very positive rating. We hope to see you again soon. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Julija

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2020
Response from Novotel Szeged on 17 Jan 2020
Dear Julija, Thank you so much for your great rating. I look forward to your next visit. Kind regards, Petros Psimmenos General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 1 night in Dec 2019
Response from Novotel Szeged on 30 Dec 2019
Dear Guest, Thank you for your rating. I look forward to your next visit. Best regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2019
Response from Novotel Szeged on 30 Dec 2019
Dear Guest, Many thanks for your positive rating. We hope to see you soon at the Novotel Szeged. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2019
Response from Novotel Szeged on 11 Dec 2019
Dear Guest, Thanks for your review. We hope to see you on your next trip. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walkable distance from the town centre.. good view of the riverside
Stayed 2 nights in Dec 2019
Response from Novotel Szeged on 11 Dec 2019
Dear Guest, Many thanks for your positive review. Special thanks for mentioning the unique view to the Tisza river. See you soon. Kind regards, Petros Psimmenos General Manager

10/10 Excellent

Bogdan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Szeged
Situated near Tisa river it'a good walkalble area. Also at 10min from the hotel is Szeged center where you can find a lots of restaurant where you can eat awesome goulas soup.
Stayed 1 night in Sep 2019
Response from Novotel Szeged on 11 Dec 2019
Dear Bogdan, We very much appreciate your comments regarding to your stay at Novotel Szeged. It is always a pleasure to receive positive feedback. We hope your next visit will be as pleasant as the previous one. Best regards, Petros Psimmenos General Manager

10/10 Excellent

BV, California

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A young man named Gregor, at reception literally made our day. Picture four tired seniors with no computer skills wondering how to pre-check in for our flight the next day. He did it all for us including printing our boarding passes! What a neat young man. I'd go back in a heart beat because of his attitude. Definitely a neat place to stay.
Stayed 1 night in Oct 2019
Response from Novotel Szeged on 14 Nov 2019
Dear BV, Thank you so much for sharing your opinion with us. We are delighted to hear that you had a memorable experience at our hotel and that you were pleased with the service provided by my colleague, Gregor. We look forward to welcome you back in Novotel Szeged. Kind regards, Petros Psimmenos General Manager

2/10 Terrible

A, Seattle

Business traveller
Disliked: Cleanliness, property conditions & facilities
The rooms are cramped and tiny. Our toiled didn't flush properly and the air was stuck on heat only (not even fan). The beds are cardboard like , it's scary to sit down because it seems like they'd fall apart. I ended up getting a room in another hotel as soon as I saw the rooms in Novotel, Do not recommend.
Stayed 5 nights in Oct 2019
Response from Novotel Szeged on 14 Nov 2019
Dear A, Thank you so much for your time to leave us your review. We are sorry to read that your stay was less than satisfactory. We hope you will give us the opportunity to serve you again in hopes of renewing your feelings regarding our hotel. Best regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2019
Response from Novotel Szeged on 14 Nov 2019
Dear Guest, Thank you for your remarks following your stay in our hotel. I am hopeful to see you in Novotel Szeged on your next visit. Best regards, Petros Psimmenos General Manager

6/10 Okay

mehdi

Liked: Cleanliness, property conditions & facilities, room comfort
The mini bar was too expensive Good hotels do not charge for water
Stayed 1 night in Sep 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2019
Response from Novotel Szeged on 10 Sept 2019
Dear Guest, Thank you for give us a rating. I am sorry that you did not enjoy your stay entirelly. We hope you will give us the opportunity to ensure your full satisfaction. Kind regards, Petros Psimmenos General Manager

2/10 Terrible

Taylan

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hi Water is very bad smelling and towels is no good
Stayed 1 night in Aug 2019
Response from Novotel Szeged on 10 Sept 2019
Dear Taylan, Thank your for sharing your feedback with us. I am sorry for the inconveniences you felt. I hope you will visit us again on your next trip to Szeged and that we can gain back your trust. Best regards, Petros Psimmenos General Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location nice and clean with friendly staff
Stayed 2 nights in Aug 2019
Response from Novotel Szeged on 30 Aug 2019
Dear Guest, Thank you so much for yours kind words about the friendly attitude of the staff. Our goal is to provide superior services to the guests to make their stay memorable. I am looking forward to be your return to the city. Best regards, Petros Psimmenos General Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Breakfast was great with lovely waiters and waitresses. Adam was especially considerate. Air-conditioning worked really well which was very important in this heat. Has easy access by public transport and it's in walking distance of most interesting places. Beautiful view of the town and the river from the rooms.
Stayed 3 nights in Jul 2019
Response from Novotel Szeged on 6 Aug 2019
Dear Guest, Many thanks for your kind feedback. Thank you for highlighting our great staff at the restaurant and the spectacular view. Special thanks for mentioning my colleague, Adam. I am hopeful to see you in Szeged on your next visit. Best regards, Petros Psimmenos General Manager

6/10 Okay

Livia

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
DIRTY Warn Out Rooms
First of all the Lobby and breakfast areas are lovely and new, breakfast is plentiful with a good variety of dishes. The staff are also friendly and helpful. This is where the positives end. The Wellness is Nonexistent. There is 2 saunas and a home spa for 5 people stuck in a stinky basement, there is no pool or a welcoming area to relax and chill so to call this Wellness is a joke! Now to the rooms: the carpets are filthy, there was a peanut next to the bed left from the previous guest, the carpet was full of crumbs in front of the couch which stayed there for the length of our stay. Our pillows were old, dirty and stained and the pillow case was ripped so I requested clean pillows on our way out to dinner. When we returned we had 2 new pillows but still disgusting, stained pillows in new pillow cases. I called down to reception and the guy stared arguing with me that he doesn't understand what the problem is. I told him I can bring the pillow down and he can tell me if he would sleep on such a disgusting pillow. They sent 2 more pillows up, the guy gave them to me, shrugged his shoulders and left. only 1 pillow was clean, the other just as bad as the others. The next day i asked for new pillows again and finally had 2 clean pillows after the third time asking. This for a 4Star hotel that advertises a Pillow Menu on its website is Unacceptable. If I could I would get my money back for this hotel I would! Huge Disappointment!!!
Stayed 2 nights in Jul 2019
Response from Novotel Szeged on 1 Aug 2019
Dear Livia, At first I would like to thank you for taking the time and sharing your experience with us. We are doing our best to deliver a spotless experience to our Guests, but obviously we failed this time. I would like to assure you that your comments are taken very serious and I personally investigate and correct the issues you mentioned. Still, based on your feedback I am very happy that your loved our breakfast and friendly staff. I do hope that you will return and give us a second chance in the near future. Thank you again and I remain at your disposal in case of any questions. Best regards, Petros Psimmenos General Manager

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Jul 2019
Response from Novotel Szeged on 25 Jul 2019
Dear Guest, Thank you for taking the time to rate Novotel in Szeged. I hope you will visit us again and than we can ensure your full satisfaction. Best regards, Petros Psimmenos General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Jun 2019
Response from Novotel Szeged on 8 Jul 2019
Dear Guest, Thank you for rating our hotel. I hope to see you soon. Kind regards, Petros Psimmenos General Manager

8/10 Good

Verified traveller

Stayed 3 nights in Jun 2019
Response from Novotel Szeged on 18 Jun 2019
Dear Guest, Many thank for your rating. We hope to see you in Novotel Szeged again. Kind regards, Petros Psimmenos General Manager