Outdoor pool

Reviews of Seasons Darling Harbour

4 out of 5
Seasons Darling Harbour
Harbour Street, 38, Sydney, NSW

Reviews

6.8
Rating 10 - Excellent. 176 out of 1001 reviews" "
Rating 8 - Good. 343 out of 1001 reviews" "
Rating 6 - Okay. 216 out of 1001 reviews" "
Rating 4 - Poor. 175 out of 1001 reviews" "
Rating 2 - Terrible. 91 out of 1001 reviews" "

7.2/10

Cleanliness

7.6/10

Staff & service

6.4/10

Amenities

6.2/10

Property conditions & facilities

4.2/10

Eco-friendliness

Reviews

4/10 Poor

Frank

Travelled with partner, Travelled with group
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Convenient location to things this end of town but the rooms we had were discusting. Old furniture old carpet which had a smell and the bed matress had no support. one of the two rooms had huge holes in the bedroom walls and the balcony was covered in black stuff never been cleaned, many more bad things to say not worth my time. Save your money and go to another hotel.
Stayed 1 night in Oct 2023

6/10 Okay

Malcolm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was only 1 towel provided on arrival (The booking was for 2 people). There was no Tea Towel to dry the cups and plates/bowels.
Stayed 2 nights in Sep 2023

4/10 Poor

Catherine

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
There were a lot of problems with this property. The air conditioning didnt work. It said it was on, but the room was still quite hot. The internet went down for 2 days and was spotty after that, which meant I couldnt do a lot of the work I had scheduled. There were no tea towels to dry dishes, no dish drainer. You got one towel and that was it. It was a very cheap facility.
Stayed 6 nights in Sep 2023

4/10 Poor

Natasha

Travelled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff were friendly and helpful. Rooms were terrible, dirty, faded, damaged furniture and structures. No clean towels in rooms Clean sheets on beds thankfully
Stayed 1 night in Sep 2023

4/10 Poor

Karen

Disliked: Cleanliness, property conditions & facilities
The property was very old nothing like in the photos.
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Disliked: Property conditions & facilities
Needs some maintenance, the WiFi was very intermittent.
Stayed 1 night in Oct 2023

6/10 Okay

Keith

Travelled with partner
Liked: Amenities
The WiFi was hopeless. No bathmat, limited amount of tea and coffee, no daily servicing of room
Stayed 2 nights in Oct 2023

2/10 Terrible

Michael

Disliked: Cleanliness, amenities, property conditions & facilities
Very dirty the room overall was disgusting with broken table shower over bath not working one towel no spare toilet rolls etc will not stay there again no service
Stayed 4 nights in Sep 2023

6/10 Okay

Denise

Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, room comfort
Horrible!!
I have never had such a terrible experience in my life. Despite changing the rooms, air-conditioning didn't work. Hotel didn't provide any hand towels and for 2 adults only 1 towel was provided. Property is outdated and needs desperate repair and upgrading. Vent over the shower was digusting and bath tub had rusty stains. I am never staying at this facility ever.
Stayed 2 nights in Sep 2023

4/10 Poor

Sharon

Travelled with partner
Disliked: Property conditions & facilities
Liked location, because of renovations in area, poor air condition , had to ask for towels and toiletries, and phone line did not work. They gladly switched rooms for us but air conditioning was poor.
Stayed 1 night in Sep 2023

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort
Don’t Stay Here
Such a disappointment. Bad WiFi, lukewarm water, not enough pillows and towels, tiny tv barely attached to the wall with poor reception, advertised as generous queen bed but only a double, ineffective air con.
Stayed 1 night in Sep 2023

6/10 Okay

Vicki

Liked: Cleanliness, amenities
Had to chase up toilet paper. There was none! Nowhere to eat on site.
Stayed 1 night in Sep 2023

4/10 Poor

Fran

Disliked: Cleanliness, property conditions & facilities
Unfortunately this property is quite run down. Although a convenient location I would spend the extra dollars to get a clean and comfortable room. The money I saved unfortunately will go towards a chiropractor as the bed was very saggy and rolled in.
Stayed 1 night in Sep 2023

4/10 Poor

Emine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Only thing I like the place was close everything, but the hotel it is updated neef lots of reno
Stayed 4 nights in Sep 2023

2/10 Terrible

ANDY

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Things like shower were not working properly. Very poorly lit.
Stayed 4 nights in Aug 2023

6/10 Okay

Melinda

Stayed for a long weekend to attend an expo. The one bedroom is large and would easily accommodate 2 ad 1 ch. The kitchen was small with the basics supplied. The bathroom drains smelt like they need a clean out (place floor mat and sink plugs to stop the smell ) and the plastic shower mat provided was mouldy on the base. Location wise hotel was perfect to explore Sydney cbd, Chinatown and darling harbour.
Stayed 3 nights in Aug 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Room comfort
Disliked: Cleanliness
Stayed 4 nights in Aug 2023

6/10 Okay

Michael

Business traveller
Disliked: Cleanliness
Disappointing
Phone didn’t work and not replaced. Not cleaned for 2 days so food left in the bin and no clean towels. Aircon didn’t make any difference to the room temp and vents had never been cleaned. Colleague had cockroach in her room.
Stayed 3 nights in Aug 2023

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only thing that was good about this property was the location. The airconditioning didnt work properly, the bed sunk in the middle, there was food left on the floor, there was only one bowl and one plate for a 2 person apartment, the whole facility smelt like burnt oil from the cookers down stairs and it was extremely strong, and the whole facility needed some serious updates and maintenance. And, i still have not received my holding deposit back. If you want basic, simple low standard accomodation with a great location, than this place is it
Stayed 7 nights in Aug 2023

4/10 Poor

Renee

Disliked: Cleanliness, property conditions & facilities
Good location, poor otherwise
Stayed 4 nights in Aug 2023

10/10 Excellent

Daphne

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2023

2/10 Terrible

Cristine

Disliked: Cleanliness, property conditions & facilities
Shower was FREEZING cold and the shower and bath faucet ran in sync and couldn’t be changed - I paid for 2 nights but only stayed 1 because I couldn’t think of anything worse than showering in the middle of winter in a freezing cold shower. Would give this property a 1 star rating.
Stayed 2 nights in Aug 2023

8/10 Good

Rob

Liked: Cleanliness
Starting to get a bit older and run down. Bed average. Shocking good smell all the time in reception
Stayed 4 nights in Aug 2023

6/10 Okay

Jordan

Disliked: Property conditions & facilities
Beds were old and mattresses cleary beeded replacing. TV didnt work.
Stayed 1 night in Aug 2023

4/10 Poor

Rabena

Business traveller
Disliked: Property conditions & facilities
The room was pretty basic & bad wifi access in most places in the room (on the 7th floor). Didn't find it very tidy & wasn't the best comms from their staff, especially when the wifi issue was shared with them. The location IS good with good food joints & train stations close by.
Stayed 4 nights in Aug 2023

2/10 Terrible

Claire

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
If you set your expectations low - you won't be too disappointed. The rooms (although they are described as suites) are a good size but maintenance and cleanliness are absent. We had to be moved from our first room due to a good size water leak which they tried to cover up, placing a towel under the leaking pipe. Guess, it works for them till the towel is soaked! Be aware that even if you book with pay at the hotel option - you will be charged before check-in. You are pretty much ignored by front desk staff when you enter and exit the hotel. Was a great location but that is all that is positive about this place.
Stayed 2 nights in Aug 2023

4/10 Poor

Sumesh

Disliked: Cleanliness, room comfort
Give it miss
Rooms are very dated. Housekeeping standard was very low. Dirty floor, hair in the shower. Shower curtians with mould spots. Heaps of noise at night, very difficult to sleep. Would not recommend. I won't be staying here again .
Stayed 2 nights in Jul 2023

10/10 Excellent

Colin

Liked: Cleanliness, property conditions & facilities
Centrally located to darling Harbour and China Town
Stayed 1 night in Jul 2023

4/10 Poor

Holly

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 2 nights in Jul 2023

2/10 Terrible

John

Business traveller, Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Horrid place to stay, filthy and nothing like the photos, misrepresented in every way. Do not stay here.
Stayed 1 night in Jul 2023

4/10 Poor

richard

Travelled with family
Disliked: Cleanliness
Back to the 80s
A hotel that in 1980 would have been amazing but neglect and lack of amenities within the room show it hasn’t kept up with the times. Great potential is the best you can say. Even looking at chairs in reception, the velvet has worn away from all the sweaty heads over the years and never been replaced
Stayed 2 nights in Jul 2023

4/10 Poor

John

Travelled with partner
Disliked: Property conditions & facilities
Rooms need upgrade walls damaged and toilet continually leaked water from cistern the whole stay after we were moved from another room that had the toilet issue. Parquetry flooring lifting in Kitchen area. They must have a huge water bill
Stayed 2 nights in Jul 2023

6/10 Okay

MARGARET

Liked: Room comfort
Just ok!
Front foyer smelt of stale food. Had to ask for toiletries, tea etc to be replaced when serviced.
Stayed 5 nights in Jun 2023

6/10 Okay

Vanessa

Travelled with group
Disliked: Amenities, property conditions & facilities
Very old and tired hotel. Great position. Price was fair considering.
Stayed 1 night in Jun 2023

8/10 Good

Marichris

Travelled with family
Liked: Cleanliness
Centrally located near Chinatown and Darling Harbour, with plenty of restaurants nearby. The room was nice and big, however it is a bit outdated and in need of upgrades (e.g. the bedroom wall had holes and damage in the plasterboard from another guest. The bathtub was also chipped). Overall, a good place to stay in the heart of Sydney

4/10 Poor

Nuri

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Honestly its a run down hotel. Very smelly and dirty
Stayed 1 night in May 2023

4/10 Poor

Gene

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
Close to darling harbour. That’s all.
Stayed 1 night in May 2023

8/10 Good

Lyn

Location was OK
Stayed 1 night in May 2023

4/10 Poor

Verified traveller

Disliked: Room comfort
I would not stay there again
The shower head was not attached to wall so could only shower holding the shower head. The bed was very soft with a dip in middle, no good for anyone with back problems. The door was difficult to open and needed to be pushed or jerked very hard to open. Reception was not occupied on several occasions.
Stayed 3 nights in Apr 2023

10/10 Excellent

Robyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Apartments were a good size. Very friendly and willing staff.Was very quiet considering we were on a busy road. Trams were a minutes walk. Dining was right on our door step. Darling square just across the road.. Paddys market a few minutes walk away.
Stayed 4 nights in Apr 2023

8/10 Good

Victoria

Stayed 1 night in Mar 2023

2/10 Terrible

Paul, Porirua

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The only plus for this property is location.We paid for a DELUX apartment however this was not in anyway DELUX. There were a number of things wrong. Paintwork dated and marked, build up of dust on power outlets, skirtings and door frames and air conditioning vents. Hole in wall. In bedroom where a television had been removed and the ducting for power cable to TV was still in place. Lost power to kitchen for nearly 3 days (Friday, Saturday and Sunday) this meant we had to find an alternative way to boil the kettle, could not use the microwave or rangehood, fridge was in poor condition, shelves missing door held on by make shift bracket, kickboard missing under kitchen units. Bath tub had a rust mark and a chipped surface. Found inappropriate items left in wardrobe and desk draw, these were sex related. Only room servicing we recieved was the changing of towels in the bathroom emptying of rubbish bins and topping up of tea and coffee, bedding was not changed during our stay. There was no visiter information book. Commonication was reception staff was very difficult, when we told them about the power loss in the kitchen area they kept saying they would have to speak to the manager and because it was the weekend they said an electrician would not be available even though we expressed the urgency. There was never any pleasenties as we came and went.
Stayed 7 nights in Mar 2023

4/10 Poor

Cheryl

Disappointing
We were disappointed that the pillow top bed was upside down there was no mattress protector or underlay. Tray in fridge broken and no shelf. When asked for facewadhet we were given hand towel as that is all they had. Cooktop but not even a frypan to cook in
Stayed 4 nights in Mar 2023

8/10 Good

Tuyen

Stayed 2 nights in Mar 2023

10/10 Excellent

Nicola

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
The hotels position is fantastic Easy access to China town and darling harbour ICC. The staff were all lovely Sadly the hotel needs a real good facelift.
Stayed 1 night in Mar 2023

6/10 Okay

Amanda

Liked: Cleanliness, room comfort
It was very noisy they only gave us one towel, no extra toilet paper, and no spare pillows.
Stayed 1 night in Feb 2023

6/10 Okay

Jason

Disliked: Property conditions & facilities
Quite run down, needs some refurbishment and maintenance. Dated, poor paint work, power socket hanging off the wall….
Stayed 3 nights in Feb 2023

2/10 Terrible

Donna

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
No one on reception when we arrived and they didn't answer the phone. When finally got to our room, the door was broken, had to be forced shut and would not lock. There were empty spaces where the fridge and dishwasher should be. Tv remote not working and to top it off, toenails on the carpet. Absolutely disgusting!
Stayed 1 night in Feb 2023
Response from Jolie Le - Front Office Supervisor on 27 Feb 2023
Dear Donna,It saddens us when we receive reviews like yours as we pride ourselves on offering exceptional experiences to our guests. As a result, we acknowledge that we have not been able to provide our usual high standard of service during your recent stay, and for this, we sincerely apologise. We value your feedback and have passed it to our higher department for review and improve. Please allow us to be able to welcome you back with a better experience, a warm welcome awaits.

2/10 Terrible

ivan

Business traveller
Disliked: Cleanliness, room comfort
Stayed 11 nights in Feb 2023