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Reviews of Suzhou Marriott Hotel Taihu Lake

5 out of 5
Suzhou Marriott Hotel Taihu Lake
No.6 Shuli Road, Taihu National Tourism Vacation Zone, Suzhou, Jiangsu

Reviews

9.0

Wonderful

Rating 10 - Excellent. 7 out of 11 reviews" "
Rating 8 - Good. 2 out of 11 reviews" "
Rating 6 - Okay. 2 out of 11 reviews" "
Rating 4 - Poor. 0 out of 11 reviews" "
Rating 2 - Terrible. 0 out of 11 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

9.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

LEI

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
nice hotel
Perfect location. You can see the fabulous Taihu lake scene from the lake view room. All of the staff are friendly and helpful. There was even a night swimming pool party for children when I stayed there. And the breakfast is also good. After all, the hotel is quite lovely.
Stayed 1 night in Jul 2023

10/10 Excellent

Iris

Stayed 1 night in Mar 2023
Response from 王玉兰 on 6 May 2023
尊敬的宾客，您好！非常感谢您选择入住苏州太湖万豪酒店并给予我们服务的肯定，酒店依太湖而建，在这里您可以一览太湖风光、千顷湖景、漫步于太湖蓝，酒店毗邻于周边多个5A级景区，空气清新，环境优美，景色怡人。我们诚邀您分享此次入住的体验给到身边的亲朋好友，期待与您再次的相遇！

10/10 Excellent

Jicheng

Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Business traveller
Disliked: Staff & service
Stayed 2 nights in Sep 2021

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location!
Excellent service, specially Restaurant & Bar staff.
Stayed 3 nights in Apr 2020

8/10 Good

Jiangong

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
总体环境和居住舒适度都不错。 附近就是太湖，晨跑很舒服。 早餐总体可以，但是缺乏本地特色。 唯一的问题是酒店隔壁客房有人抽烟，导致房价烟味。
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2019

10/10 Excellent

MIYOUNG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
첫째날은 일반룸 둘째날은 클럽룸을 예약했는데 첫째날도 클럽룸으로 무료업그레이드 해주셨어요. 덕분에 방을 옮기지 않고 2박 모두 라운지 이용하며 편하게 보냈습니다. 직원분들 모두 너무너무 친절하고 새로 오픈한 호텔이라 침구며 룸 컨디션도 좋았습니다. 아쉬웠던 점은 수영장및 액티비티 공간들은 르네상스 호텔과 연결되어 있어서 메리어트 투숙객들은 호텔 밖으로 나가서 시설을 이용할수있는점이 좀 불편했습니다.
Stayed 1 night in Feb 2019
Response from Avril Cheng on 28 Mar 2019
Dear Valued Guest, Thank you very much for your lovely review! I am delighted to hear that our hotel and our service made your visit enjoyable , we always put a high premium on providing genuine care and comfort for our esteemed guests. We look forward to welcoming you back soon. Yours Sincerely, Avril Cheng Front office manager

10/10 Excellent

Guangyao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from 程思佳 前厅部经理 on 26 Oct 2018
尊敬的宾客， 真诚感谢您选择入住苏州太湖万豪酒店，并抽出宝贵时间留下点评，很荣幸得到您对酒店的认可。我们竭力满足每一位客人的住宿要求，能让您感受舒适贴心及尊贵的入住体验。真诚的期待您的再次光临！ 程思佳 前厅部经理

6/10 Okay

AK, Tokyo, Japan

Liked: Cleanliness, property conditions & facilities, room comfort
Room is clean and has good facilities. Also, it has good restaurant. However, staff's English capability was so poor that it was hard to communicate with them. Although a few staff could speak English, most of staffs cannot speak at all.
Stayed 2 nights in Aug 2018
Response from Eric Chen on 4 Sept 2018
Dear Valued Guest Thank you for choosing Suzhou Marriott Hotel Taihu Lake. As a Marriott valued guest ,we see that there are few areas for improvement based on your feedback. Please accept our apology for not meeting your expectations during your stay. We already shared your comments to related department and concerned people to take actions to improve. Thanks again, and we hope you'll choose Suzhou Marriott Hotel Taihu Lake the next time you're in Suzhou. Eric Chen Director of Rooms

10/10 Excellent

Alex, 台灣

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
放鬆心情的好地方
蘇州太湖萬豪酒店有新穎的設計與舒適的環境。它可以誏住客放鬆心情安靜的思考或交談。服務人員的態度良好，食物也不錯，離開市區也不遠我這回冬天住，暖氣供應足，喜歡它。
Stayed 1 night in Feb 2018
Response from 陈国军 on 27 Feb 2018
尊敬的Alex, 感谢您抽出宝贵的时间分享在苏州太湖万豪酒店的入住体验，很高兴看到您对酒店的环境及服务都比较满意。酒店位于苏州太湖国家旅游度假区酒店距离最近的渔洋山仅3分钟车程，每个季节都有当季的产品。诚邀您再次光临体验更多太湖风情。 陈国军 房务总监