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Reviews of Oakwood Hotel & Residence Suzhou

4.5 out of 5
Oakwood Hotel & Residence Suzhou
6 Moon Bay Road, Suzhou Industrial Park, Suzhou, Jiang Su

Reviews

9.0

Wonderful

Rating 10 - Excellent. 42 out of 72 reviews" "
Rating 8 - Good. 23 out of 72 reviews" "
Rating 6 - Okay. 6 out of 72 reviews" "
Rating 4 - Poor. 0 out of 72 reviews" "
Rating 2 - Terrible. 1 out of 72 reviews" "

8.8/10

Cleanliness

8.4/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Location is abit far from the tourist attractions and shopping but the apartm
Stayed 2 nights in Dec 2023
Response from sting on 5 Jan 2024
Thank you for staying at Suzhou Oakwood and we greatly appreciate you taking the time to provide us with feedback amid your busy schedule. Achieving your five-star rating is our goal. Once again, thank you for your support, and we wish you a warm and enjoyable journey.

10/10 Excellent

Lieschen

Stayed 4 nights in Jun 2023

10/10 Excellent

watson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great lake view
Excellent hotel. View is great, eateries across the road. But you would prefer to have a car to stay here. The breakfast is good and the room is spacious and modern. For the price, is a steal. But make sure you get the room with view of the lake.
Stayed 1 night in Oct 2020
Response from Alisa.Liu on 20 Dec 2020
Thank you for choosing our hotel, welcome to see u next time .

10/10 Excellent

Verified traveller

Stayed 1 night in Jun 2020
Response from jeni on 11 Jun 2020
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的分享~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

10/10 Excellent

TifKoh, Singapore

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
We had a lake-facing 2-bedroom unit. The unit is spacious, very functional. Small kitchen with cutlery & necessary pots & pans. Only lacking dishwashing liquid & sponge. Lots of dustbins in the unit. Bathtub is good after a tiring day. No iron board & iron in the utility room. 2 bedrooms, the king-sized bed is huge, can fit 3 teens! Love it. There is an additional but very functional & spacious study room that can sleep 1 pax on the long sofa. Utility room in the master room can fit 2 opened luggage. Lots of drawer & cabinet space. Washer & dryer comes in handy. Good TV channels. Only the front desk & doormen aren’t friendly. Front desk female staff is very stern with no eye contact. Breakfast spread is average but there is nice, hot noodles freshly prepared. No freshly made omelette. Young service staff in cafe here are not enthusiastic or approachable. Speedy check-in & check-out. No maps of Suzhou available at front desk, which is not helpful for tourists who want to visit places of interests. Simple gym, efficient enough. Clean & cozy environment, quiet & safe. Can walk over to the lake/park for a jog & fresh air. Will definitely stay here again if we visit Suzhou. My family likes it very much. However, one needs to call a taxi or drive here. It’s outskirt without a mall or supermarket. We can still do with this:)) Really a pleasant stay.
Stayed 2 nights in Dec 2019
Response from jeni on 4 Jan 2020
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Hsing-Mao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the industrial/tech/education area
I picked this hotel because of the spacious layout of the condo/residence style. I stayed in a one bedroom-style suite with a sofa. It is more than sufficient for my party of 3. The area is about 20 km from downtown Suzhou but right at where I had a conference. Breakfast is nice according to my family. Room is a condo/residence. It has a kitchen sink, washing machine (that we didn’t use), nice bahtroom and blackout curtain. As per usual in China, staffs don’t speak much English except the manager. But they are really helpful though (help calling taxi, getting ice, verifying the charge). Very great 3-night stay in this part of Suzhou.
Stayed 3 nights in Apr 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2019
Response from jeni on 30 Apr 2019
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的分享~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

8/10 Good

Verified traveller

Room is clean and comfortable. Service is good! Bathroom floor needs cleaning though. No cook top but there is a rice cooker.
Stayed 3 nights in Nov 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from jeni on 25 Nov 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和认可~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from jeni on 25 Nov 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和认可~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

8/10 Good

Roger S L

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The rooms conditions are good but the room service menu is limited
Stayed 3 nights in Jul 2018
Response from jeni on 8 Aug 2018
Dear Guest, Thank you for taking your time to share your special stay experience! The question you mentioned, we will do best to improve Warm Regards, Jeni Feng, Gueat Relation Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2018
Response from jeni on 11 Dec 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和认可~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

8/10 Good

Louise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 nights stay in Oakwood Hotel Suzhou
Loved the hotel. I often choose an apartment over a hotel room and whilst I wasn't expecting a full kitchen I was disappointed to find I didn't even have a teaspoon to stir my coffee. Useful having a fridge.
Response from Elyes Ben Brahim on 12 Apr 2018
Dear Louise, Thank you very much for taking the time to share the experience of your recent stay at Oakwood Hotel and Residence Suzhou. We were all delighted to learn that you enjoyed your stay with us. Please accept our apology regarding your first allocated room A/C issue, hopefully Jason did take actions quickly. When you plan to visit us for another escape, your Oakwood Suzhou Team awaits. We look forward to welcoming you back in the near future. Warm Regards, Elyes Ben Brahim General Manager

10/10 Excellent

Pei, Atlanta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great value for a short stay
Hotel is in a new developed industrial/office area with great potential business development in neighborhood. Transportation is not easy accessible without pre-arrangement. Breakfast is included and items are more than expectation. Room is very clean except the HVAC units are kind of noisy when it is in operations. Big room with a very good size bathroom but shower only. I checked in late at night and checked out on Sunday morning and therfore, no chance to explore nearby retail store restaurant except 5 min. walk to a good size 24hrs convenience store.
Stayed 1 night in Nov 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Oct 2017

8/10 Good

Roger

Liked: Cleanliness, room comfort
Stayed 3 nights in Jul 2017
感谢您下榻Oakwood Hotel ResidenceSuzhou，我们将及时分享您的入住体验，坚持不懈地提升服务质量。真诚地希望您的下一次光临，祝您享受旅程中温暖的家！酒店现推出优享生活客房包价，270度纯湖景体验加上甜蜜休闲的下午茶套餐，享受生活，从奥克伍德开始。

10/10 Excellent

Donny, s Texas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel for the money
Clean room, AC worked well If your in the area you can't go wrong
Stayed 1 night in Jun 2017
Response from Sting on 7 Jul 2017
感谢您下榻Oakwood Hotel ResidenceSuzhou，我们将及时分享您的入住体验，坚持不懈地提升服务质量。真诚地希望您的下一次光临，祝您享受旅程中温暖的家！酒店现推出优享生活客房包价，270度纯湖景体验加上甜蜜休闲的下午茶套餐，享受生活，从奥克伍德开始。

10/10 Excellent

Weiyi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel at Jinji / Dushu Lake area
It is a newly opened hotel located in the new town. I booked a standard room but was upgraded to a suit, with a big living room and great lake view. The condition of the room is great, clean and tidy. The bathroom is also quite large with both bath tank and shower facilities. Staff at the front desk are nice when we check-in and check out.
Stayed 1 night in Jun 2017
感谢您下榻OakwoodHotelResidenceSuzhou，我们将及时分享您的入住体验，坚持不懈地提升服务质量。真诚地希望您的下一次光临，祝您享受旅程中温暖的家！酒店现推出优享生活客房包价，270度纯湖景体验加上甜蜜休闲的下午茶套餐，享受生活，从奥克伍德开始。

10/10 Excellent

TE-CHUNG

Stayed 1 night in Oct 2023

10/10 Excellent

Tingzhu

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
不错啦
Stayed 5 nights in Nov 2021
Response from 小奥 on 25 Nov 2021
感谢您下榻苏州奥克伍德国际酒店公寓， 我们为每一位宾客准备丰盛的自助早餐，高性价比的客房入住体验也让旅行者物超所值 。感谢您对我们的服务满意，我们将及时分享您的入住体验，坚持不懈地提升服务质量。真诚地希望您的下一次光临，祝您享受旅程中温暖的家 酒店现推出优享生活客房包价，270度纯湖景体验加上甜蜜休闲的下午茶套餐，享受生活，从奥克伍德开始 。

8/10 Good

KENGHAN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
周遭環境優美，舒適... 但地點稍偏，不易打車，且網路速度有點偏慢 早餐豐富，好吃😋 大致上還不錯
Stayed 4 nights in Sep 2020
Response from GuestRelationsManager：Jeni.Feng on 20 Dec 2020
Thank you for choosing our hotel, welcome to see u next time .

10/10 Excellent

HSIANGYEN

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯服務
1/11日晚上入住的櫃檯人員一位年輕男生，服務態度很好！
Stayed 1 night in Jan 2020
Response from jeni on 29 Mar 2020
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的分享~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

10/10 Excellent

JOO YOUNG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
아주 쾌적한 호텔
아주 훌륭한 호텔입니다. 강력하게 추천합니다. 일단 넓고 쾌적한 객실이 호텔로 기본기능이 훌륭합니다. 또한 조식이 메뉴가 다양하진 않지만 부족하지도 않고 적당하다고 할 수 있습니다. 다음에 또 숙박하고 싶습니다.
Stayed 4 nights in Nov 2019
Response from jeni on 15 Dec 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

king ying

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from jeni on 15 Dec 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Huseyin

Stayed 1 night in Oct 2019

10/10 Excellent

Huseyin

Stayed 9 nights in Nov 2019

10/10 Excellent

ChungSan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
환경도 좋고 근처에 식당도 많아요.
Stayed 2 nights in Nov 2019
Response from jeni on 15 Dec 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

ENERFARM

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
High quality Hotel like brand new. Good breakfast.
Stayed 2 nights in Jul 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

chao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Mok, Hong Kong

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is nearby the industrial zone, quiet and pleasant. The room and equipment are quite big, tidy, and new.
Stayed 3 nights in Jul 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
明るい、綺麗、新しい、快適な一晩でした。朝食も十分！コスパ良いホテルと思います。 周辺施設が寂しいのだけ、残念。夕食を済ませてからチェックインが望ましいです。
Stayed 1 night in Jul 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

kuma246

Business traveller
Liked: Cleanliness, property conditions & facilities
綿棒がない、シェバーがない
Stayed 3 nights in Jun 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

湘妍

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
櫃檯接待人員比大陸其他飯店人員素質好！
Stayed 1 night in May 2019
Response from jeni on 5 Aug 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Jie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019
Response from jeni on 7 Mar 2019
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的分享~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

6/10 Okay

Verified traveller

Disliked: Staff & service, property conditions & facilities
오크우드 호텔 & 레지던스 쓰저우
위치가ㅜ
Stayed 7 nights in Feb 2019
Response from jeni on 5 Mar 2019
고객님께, 저희 호텔에 대해 좋은 평가를 해주셔서 감사합니다. 머무시는 동안 즐거운 시간이 되셨다니 저희도 기쁘게 생각하며, 조만간 다시 뵐 수 있기를 바랍니다. 감사합니다.

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
清潔感と朝食が最高です。
Stayed 1 night in Feb 2019
Response from jeni on 5 Mar 2019
お客様へ、 ホテルの良いレビュー、ありがとうございます。我々のホテルで滞在を満喫していただけた事にとても感謝しております。またお会いできるのをお待ちしています。

6/10 Okay

Verified traveller

Business traveller
髭剃り用の剃刀と綿棒が無かったなど、 ゴミ捨ても捨てられて無い所が有ったり、 今一つって感じでしたね。
Stayed 4 nights in Jan 2019
Response from jeni on 21 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
レジデンスのへｙ部屋が広く、ビュッフェの料理も良かった。
Stayed 2 nights in Jan 2019
Response from jeni on 21 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Hyunjoo, 대구

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
오크우드 호텔 좋아요
전반적으로 아주 만족스러웠음. 직원들도 친절하고 조식도 괜찮은 편임.
Stayed 2 nights in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

Hyunjoo, 대구

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
침구류가 좋아요
전반적으로 매우 좋았음. 특히 침구류가 좋아서 잘때 따듯하게 잠을 잤음. 스페셜 할인을 해서 저렴하게 이용을 잘 했음. 프론트 직원들도 타 호텔에 비해서 영어를 잘 해서 의사 소통하기기 좋았음.
Stayed 1 night in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

6/10 Okay

junho, Seoul, Korea

Stayed 1 night in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

6/10 Okay

Verified traveller

Liked: Room comfort
晚上空調不夠強，寒流來的時候好冷
酒店位置比較偏，雖然房內設施很不錯、也新，但是桌上還有頭髮，清潔程度有待加強。晚上空調不夠強，寒流來的時候好冷
Stayed 2 nights in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

Verified traveller

Liked: Property conditions & facilities, room comfort
Stayed 5 nights in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

10/10 Excellent

LIANG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great! love it!
Great! love it!
Stayed 2 nights in Dec 2018
Response from JENI on 8 Jan 2019
Thank you for choosing our hotel, welcome to see u next time . GuestRelationsManager：Jeni.Feng

8/10 Good

Ting Ting

Liked: Cleanliness, staff & service, property conditions & facilities
1.空調不能調節,所以很熱 2.代安排車的收費太貴了,例如原本想要求貴酒店代安排車到上海收費需RMB1280 但最后我們在綱上訂了神州專車收費才RMB450,是同樣的級别,所以這一點使整体感覺扣了分
Stayed 3 nights in Nov 2018
Response from jeni on 23 Nov 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，回复您的1：10月份酒店中央空调统一都是制热不能制冷了，如您觉得室内温度较高我们可以帮您安排朝阴的房型，或者您房间空调可以开送风。回复您的2：很抱歉可能是我们员工没有很好理解您的用车需求，我这边看了租车报价单，酒店到浦东机场奥迪4座和酒店到虹桥机场别克商务7座分别都是1280RMB。入住酒店的客人可以额外给一些折扣。可能是同事没有给您解释清楚。 希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

10/10 Excellent

Huihsing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2018
Response from jeni on 25 Nov 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和认可~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

8/10 Good

An

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
独墅湖边，房间舒适，早餐品种多样。
Stayed 2 nights in Oct 2018
Response from jeni on 26 Oct 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和对我们早餐的认可~希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng

10/10 Excellent

YILI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
景色優美，飯店乾淨舒適服務親切，一定會再回來入住
飯店位置雖離市區稍微有點遠，但是它能搭地鐵到達（離地鐵站走路7分鐘），而且旁邊有個景色宜人的獨墅湖。每天早上一醒來，就是看到這碧藍的湖水景色，真舒服！ 我們都非常喜歡蘇州，也喜歡這家飯店，早餐好好吃♡我們連吃五天都不膩呢，呵呵！
Stayed 5 nights in Oct 2018
Response from jeni on 26 Oct 2018
尊敬的宾客，您好！感谢您选择OakwoodHotelResidenceSuzhou，感谢您的好评分享和对我们服务的认可~我会将您对酒店的评价与我的同事分享，希望您下次还选择我们酒店入住哦~~~欢迎您下一次再回来体验，风里雨里，小奥等你！GuestRelationsManager：Jeni.Feng