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Hotel Istana Permata Ngagel

3.0 star property
Comfortable Surabaya hotel in Gubeng with free parking

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your current months are May, 2024 and June, 2024.
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June 2024

Hotel Istana Permata Ngagel

Photo gallery for Hotel Istana Permata Ngagel

In-room safe, desk, bed sheets
Exterior
Lobby
Bathroom
In-room safe, desk, bed sheets

Overview of Hotel Istana Permata Ngagel

Reviews
4.0

Popular amenities

  • Parking includedParking includedParking included
  • Free WiFiFree WiFiFree WiFi
  • Room serviceRoom serviceRoom service
  • LaundryLaundryLaundry
  • Air conditioningAir conditioningAir conditioning
  • HousekeepingHousekeepingHousekeeping

Explore the area

Map
Jl. Ngagel Jaya Indah 4-18, Surabaya, East Java, 60283
  • Popular LocationSurabaya Plaza Shopping Mall5 min drive
  • Popular LocationGalaxy Mall5 min drive
  • Popular LocationTunjungan Plaza5 min drive
  • AirportSurabaya (SUB-Juanda)37 min drive
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Room options

View all photos for Standard Double Room, 1 King Bed

In-room safe, desk, bed sheets

Standard Double Room, 1 King Bed

Highlights

Air conditioning
LCD TV
Private bathroom
Free bottled water
In-room safe
Desk
Daily housekeeping
Wardrobe
  • 20 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Surabaya

Hotel Istana Permata Ngagel is located in Gubeng, a neighbourhood in Surabaya, and is near a train station. Travellers who have shopping on the agenda can visit Tunjungan Plaza and Pakuwon Mall. Surabaya Zoo and Taman Hiburan Rakyat are also worth visiting.
Visit our Surabaya travel guideOpens in a new window

What's nearby

  • Surabaya Plaza Shopping Mall - 5 min drive
  • Galaxy Mall - 5 min drive
  • Surabaya Zoo - 5 min drive
  • Grand City Surabaya - 5 min drive
  • Tunjungan Plaza - 5 min drive

Getting around

  • Surabaya Gubeng Station - 5 min drive
  • Margorejo Station - 6 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • Warung Kuning Kalibokor - 6 min walk
  • Resto Kipas - 6 min walk
  • Depot Mie Kocok Suk Asin - 8 min walk
  • Nasi Goreng Jawa Pak Karto - 4 min walk
  • Depot Hao Chi - 5 min walk

About this property

Hotel Istana Permata Ngagel

Hotel located in Gubeng
Hotel Istana Permata Ngagel provides dry cleaning/laundry services and more. Stay connected with free WiFi in public areas.
Other perks include:
  • Free self-parking
  • Luggage storage, a lift and concierge services
  • Multilingual staff and a 24-hour front desk
Room features
All 100 rooms boast comforts such as 24-hour room service and air conditioning, in addition to perks such as safes.
Other amenities include:
  • Bathrooms with showers and free toiletries
  • 32-inch LCD TVs with digital channels
  • Wardrobes/cupboards, daily housekeeping and desks

Languages

English, Indonesian

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Well-lit path to entrance

More

  • 3 floors
  • Building
  • Built in 1998
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels

Entertainment

  • 32-inch LCD TV with digital channels

Food and drink

  • 24-hour room service

More

  • Air conditioning
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash

We should mention

No pets and no service animals are allowed at this property
Construction is underway at a neighbouring building and there may be noise disturbance from the construction work

Property is also known as

Hotel Istana Permata
Hotel Istana Permata Ngagel
Hotel Istana Permata Ngagel Surabaya
Hotel Ngagel
Istana Permata
Istana Permata Hotel
Istana Permata Ngagel
Istana Permata Ngagel Hotel
Istana Permata Ngagel Surabaya
Ngagel
Hotel Istana Permata Ngagel Surabaya, Java
Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel
Hotel Istana Permata Ngagel Surabaya
Hotel Istana Permata Ngagel Hotel Surabaya

Frequently asked questions

Is Hotel Istana Permata Ngagel pet-friendly?

No, pets are not allowed at this property.

How much is parking at Hotel Istana Permata Ngagel?

Self-parking is free at this property.

What time is check-in at Hotel Istana Permata Ngagel?

Check-in start time: 2 PM; check-in end time: anytime.

What time is check-out at Hotel Istana Permata Ngagel?

Checkout is at noon.

Where is Hotel Istana Permata Ngagel located?

Located in Gubeng, this hotel is within 3 miles (5 km) of Taman Bungkul, Rumah Sakit Umum Daerah Dr. Soetomo and Sepuluh November Institute of Technology. Surabaya Zoo and Monument Of Suroboyo are also within 3 miles (5 km). Ngagel Station is 29 minutes by foot.

Hotel Istana Permata Ngagel Reviews

Reviews

4.0
Rating 10 - Excellent. 0 out of 6 reviews" "
Rating 8 - Good. 1 out of 6 reviews" "
Rating 6 - Okay. 0 out of 6 reviews" "
Rating 4 - Poor. 3 out of 6 reviews" "
Rating 2 - Terrible. 2 out of 6 reviews" "

3.6/10

Cleanliness

3.6/10

Staff & service

2.4/10

Property conditions & facilities

Reviews

4/10 Poor

eka neny

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

4/10 Poor

satish kumar, singapore

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
old hotel
old hotel with very basic facilities. nothing like the pictures shown. rooms are not well maintained.

4/10 Poor

satish kumar, Singapore

Disliked: Cleanliness, property conditions & facilities, room comfort
nothing like in the pictures
Had a fast check in experience even though I arrived late at night. I guess the hotel rarely have guests because the room I got was really old and dusty. The room is nowhere like the pictures displayed. Everything was old and worn out. The windows are useless as it opens to a wall, therefore you wouldn't know if it is day or night. Like previous comments, towels are given only upon request. I think this way is better, so that you wouldn't be expecting dusty towels when check in. Breakfast is just simple. Room service is 24 hours, but I rather go to rather go to the warung nearby for better tasting food. Staff are friendly and accommodating. Don't think I will stay here again, didn't feel comfortable.

8/10 Good

Afrian Anjaya

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

Dede, Denpasar

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
"Uncomfortable staying"
It's an old hotel, unhealthy and worn out condition. A lot of mosquitos till inside the room.

2/10 Terrible

Erlyana

Disliked: Staff & service
Stayed 1 night in Feb 2022