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"Clean, well-equipped room with balcony and countryside views, friendly staff, lovely breakfast and fantastic pool and spa facilities. This was our second visit to Hatherley Manor and they maintained a consistently high standard of service on both occasions. One of the nicest hotel experiences we’ve had."

"Great stay as always here"

"The room was comfortable and generally well maintained, but unfortunately the cleanliness of the in-room amenities was disappointing. The coffee mugs were not properly cleaned, and the electric kettle had significant limescale buildup, which came out every time we tried to heat water. We requested a replacement kettle at night, and while it was slightly better, it still had similar limescale issues. For a brand like DoubleTree, we were expecting a higher standard of attention to detail. Overall the stay was okay, but better maintenance and cleaning of basic room facilities would greatly improve the guest experience."

"Small, clean room which is perfectly adequate for a quick stay. Extremely overpriced Starbucks in the foyer, average breakfast and gym pool that was far too busy and full of posing gym bros. Access to the gym and pool should be free for hotel customers as should the parking."

"Good room. Excellent value."

"The recently refurbished (I understand) room was a generous size, and bed was enormous and comfortable. The view over the square was great, but this meant a few noise issues from passers by at kicking out time. The walk in shower was clean but lack of shelving for shower gel and shampoo seemed like an oversight. "

"The hotel was lovely but the swimming pool was small and there were children splashing around the who time so not very relaxing. The waitresses for the meals are not very efficient. We had to wait a long time for our order to be taken. At breakfast, the food was not replenished and it was difficult to find someone to take orders from the kitchen."

"Poor customer service, so difficult to get hold of reception, needed to make a change to my booking, was unable to get through and ended up loosing my money due to hotel not answering the phone. Really poor"

"Clean n cosy room. Staff were super friendly and helpful. Had a manicure after breakfast and went for a walk in the town afterwards which was lovely too. "