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Reviews of Golden Nugget Hotel & Casino Lake Tahoe

3.5 out of 5
Golden Nugget Hotel & Casino Lake Tahoe
50 Highway 50, Stateline, NV

Reviews

6.6
Rating 10 - Excellent. 357 out of 1194 reviews" "
Rating 8 - Good. 204 out of 1194 reviews" "
Rating 6 - Okay. 225 out of 1194 reviews" "
Rating 4 - Poor. 208 out of 1194 reviews" "
Rating 2 - Terrible. 200 out of 1194 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.2/10

Amenities

6.2/10

Property conditions & facilities

6.6/10

Eco-friendliness

Reviews

8/10 Good

Tim

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Heat not really working, so room temp was cold
Stayed 1 night in May 2024
Response from Guest Services on 6 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Makini

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Our room neighbors were very noisy so I called the front desk to request a move. LeeAnn, Valerie and Ann were fantastic. They moved us to a nice room without hesitation and we were able to enjoy our 37th wedding anniversary in peace.
Stayed 2 nights in May 2024
Response from Guest Services on 6 May 2024
Thank you for staying with us. We appreciate your feedback!!! Also, the issues are being addressed

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fine however Friday night several hundred young adults checked in and overwhelmed the hotel and from that night around 6pm until 3am they made a lot of loud noice in the hallway yelling and slamming doors.
Stayed 2 nights in May 2024
Response from Guest Services on 5 May 2024
Thank you for staying with us. Your concerns are being addressed and thank you for your feedback!!

8/10 Good

Jonathan

Travelled with family
Liked: Cleanliness, staff & service
Pool closed in winter, and gym is a bit lacking; however, friendly staff really make up for a lot!
Stayed 3 nights in Mar 2024
Response from Guest Services on 5 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Valerie

Travelled with partner
Just very crowded check in conditions and no extra employees to help out Also the elevator to get to the room was extremely backed up with people. Not enough management of issues
Stayed 1 night in May 2024
Response from Guest Services on 4 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Okay

Rafael

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had trouble checking in to room digital key did not work
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Tiana

Travelled with partner
I liked how affordable it was but disliked that you had no control over the temperature in your room.
Stayed 4 nights in Apr 2024
Response from Anna Garcia on 2 May 2024
We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and appreciate the feedback you shared with us. Check-in & check-out should be a swift and seamless process, and we will follow up regarding that shortfall. We have installed new Ice Machines throughout both hotel towers and any prior issues you experienced have been resolved . You will be pleased to know that we are undergoing a complete renovation of the property. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Jolina, Oakland

Travelled with partner
Liked: Cleanliness, staff & service
Rooms do not come with a fridge, make sure to ask for one & they will bring it to your room.
Stayed 2 nights in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for staying with us. We appreciate your feedback!!

4/10 Poor

Amanda

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The rooms need to be updated but the temperature inside it was horrible. Our room was 81 and the air conditioning didn’t work. We had reservations for a weekend in June and sadly cancelled them and will be staying at another hotel.
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Geoff

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Had a great time. Staff was friendly and room was clean
Stayed 2 nights in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excellent

jose

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Apr 2024
Response from Guest Services on 2 May 2024
Thank you for staying with us. We appreciate the Feedback!!!

2/10 Terrible

Salvador

Travelled with family and small children
Disliked: Cleanliness, staff & service, property conditions & facilities
I was placed on a dog floor, in which the Front desk did not inform me. No wonder my room smelled like wet dog. Needless to say I did not spend another night. Will never go back.
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Brandon

Travelled with family, Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Im extremely happy and appreciative I was able to check in to my room at 11am. The concierge desk was extremely accommodating in that aspect, however, I paid extra for a room with a balcony a did not get a room with a balcony.
Stayed 2 nights in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Edvard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only thing to watch out is the AC/Heating system. They have an explanation for it under the thermostat but still… a bit inconvenient
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Okay

Guilebaldo

Liked: Staff & service, amenities, property conditions & facilities
Staff friendly
Stayed 2 nights in Apr 2024
Response from Guest Services on 29 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Daniel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Construction blocking off the corridor from hotel elevators was a major inconvenience. We had to walk the parking lot across the driveway to get from parking to the hotel
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

No name given

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 1 May 2024
Thank you for staying with us. We appreciate your feedback!!

2/10 Terrible

Elijah

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff members were not helpful at all and was over charged on my one night stay. They located me on a dog floor on level 5 and there was flea infested on that floor. When I spoke to management they said they can’t refund me or move me floors because all rooms are taken. Terrible place to be at and terrible management
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Juan, Elk Grove

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I arrived early and was able to check in. The person was super nice and polite.
Stayed 1 night in Apr 2024
Response from Guest Services on 28 Apr 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excellent

Tino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 27 Apr 2024
Thank you for staying with us. We appreciate your feedback!!

10/10 Excellent

Roman

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the Led Zepplin door on my Hotel room and lake view out my window
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for staying with us. We appreciate your feedback!!!

4/10 Poor

tim

Travelled with partner
Loved the bed, pillow top was great
Stayed 1 night in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Cesar

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Guest Services on 26 Apr 2024
Thank you for staying with us. We appreciate your feedback!!

6/10 Okay

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I booked this because it was cheap and it was cheap for a reason. The rooms are outdated and the place needs a renovation, but it was clean. The bathtub had cracks in it, the non smoking room I got reeked of smoke, one of the bedside lamps was broken, and there was no fridge in the room. I called the front desk, but nobody answered. When I reported these issues, I was told they could send someone to bring a fridge to the room, so the fridge is on request. You get charged for parking and you get charged a resort fee. Overall, it’s usable, but not enjoyable. I’ll probably try something else next time.
Stayed 2 nights in Apr 2024
Response from Gold Nugget on 24 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Juvylyn

Disliked: Property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 25 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Aurelia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from Gold Nugget on 24 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Christina

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property exceeded our expectations. service was great. Amenities were top. We felt welcome and our needs were accommodated. Only thing was other guests were a bit noisy but that did not interrupt our restful stay at your property. We would come back.
Stayed 1 night in Apr 2024
Response from Gold Nugget on 24 Apr 2024
Thank you for your feedback. Hope to see you soon.Have a great day !

8/10 Good

Lyle

Travelled with partner
Liked: Cleanliness, staff & service
Room Heat/Cooling needs to be up graded Need more restaurant choices Other than these two items ...all good !
Stayed 1 night in Apr 2024
Response from Gold Nugget on 24 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

Ruby

Liked: Cleanliness, staff & service, property conditions & facilities
Ok
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
We thank you for staying with us. We appreciate your feedback!

6/10 Okay

Carlos

Stayed 1 night in Apr 2024
Response from Gold Nugget on 24 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Antoinette, South Lake Tahoe

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel staff very friendly and helpful. Rooms were very cleaned and spacious
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 Good

Debbi

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
Beautiful views of the lake if you have a room on the lakeside. A little frustrating to pay $20/day for parking on a slow weekend plus $25/day resort fees when the pool and pool area were closed and in disrepair.
Stayed 2 nights in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

6/10 Okay

Jiranard

Old
Stayed 2 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Hanna

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Needs to be deep cleaned and maintained more
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Douglas

Disliked: Staff & service, amenities
Don’t clean rooms; short towels and soap. Have to pay for parking every day. No breakfast before 8am. Check in staff unfriendly Twenty dollar blackjack tables? At this dump?
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

4/10 Poor

Verissimo

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They don’t have prices for coke machines and they charge $10 dollars for a 12oz bottle. They put us in a room near registration center and had the music constantly playing all night. Never got to sleep. They haven’t returned any deposit that’s owed to me yet
Stayed 1 night in Apr 2024
Response from Guest Services on 22 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Relfe, San Bruno

Liked: Staff & service, property conditions & facilities
Great view
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 Excellent

Zachary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was a very good size for the price! Pretty sweet(suite)!!
Stayed 1 night in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for staying with us. We appreciate your feedback!

6/10 Okay

Eric

Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024
Response from Guest Services on 21 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

8/10 Good

STEPHEN

Liked: Cleanliness, staff & service, property conditions & facilities
it was good, no problems
Stayed 1 night in Apr 2024
Response from Guest Services on 20 Apr 2024
Thank you for staying with us. We appreciate your feedback.

2/10 Terrible

Russell

Disliked: Cleanliness, staff & service
Over charged, will not stay golden nugget again staff not nice, had to call my bank have charges removed, room is at best ok, no cups in the bathroom, no room service, go ask for cups and staff no nice, then they charge money for cups on bank card.
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Tiffany

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Free upgrade to a suite when we checked in!
Stayed 2 nights in Mar 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback.

8/10 Good

Noel

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel. Close to everything.
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Vu

Disliked: Cleanliness, staff & service, property conditions & facilities
No one in Guest Services or House Keeping answered the phone. Noisy. Non-smoking room has smell of tobacco. Old & outdated facilities
Stayed 2 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Jessa

Stayed 1 night in Apr 2024
Response from Guest Services on 5 May 2024
Thank you for staying with us. We appreciate your feedback!!

6/10 Okay

Shanel

Stayed 1 night in Apr 2024
Response from Guest Services on 5 May 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were extremely happy with everything about our room except we couldn't get the room under 80 degrees. Whem we mentioned it at the front desk during check out the nice lady took our parking fee off. 😀 We give them 9.95 out of 10.
Stayed 1 night in Apr 2024
Response from Guest Services on 13 Apr 2024
Thank you for staying with us. We appreciate your feedback

8/10 Good

sandra, Concord

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback.

4/10 Poor

Nicole

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Guest Services on 17 Apr 2024
Thank you for choosing to stay with us, as we know you could have chosen anywhere to stay. We are sorry to hear that we did not exceed your expectations during your visit. We are always looking for ways to improve and would appreciate your feedback. You will be pleased to know that we are undergoing a complete renovation of the property, including the hotel rooms and restrooms. With comfort and luxury in every detail, we are committed to delivering an unparalleled experience that exceeds your expectations for a truly indulgent stay. We hope you will visit us again!

10/10 Excellent

Mohsen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was way better than the reviews and rates
Stayed 2 nights in Feb 2024
Response from Guest Services on 17 Apr 2024
Thank you for staying with us. We appreciate your feedback.