Shangri-La Hotels and Resorts Southeast Asia hotels

"The 3BR Villa was nice and spacious but had maintenance issues. The flooring was uneven and creaky, and when we checked in late afternoon/early evening the air conditioning in the master bedroom and main living room were not functional. After maintenance worked on it for an hour the bedroom AC was working but not at full capacity, and the living room AC couldn't be fixed. The bedroom temperature wasn't comfortable until after 11PM. This caused a fair bit of inconvenience and discomfort, we had young children who had trouble sleeping due to the heat. The living room AC wasn't able to be fixed during our stay. Management was responsive, apologetic, and helpful but at the end of the day wasn't able to offer us an agreeable solution to compensate for not providing a villa in full working condition. They offered to change to an equivalent villa after 2 nights, we declined as it meant packing and unpacking for 9 people. After a lot of back and forth the best they could do for us was various resort credits and services with a total face value of about $150CAD. This was a pretty small amount compared to the rate of the villa. Other than that the property was quite pleasant."

"Good hotel. Central location. Great for layover. "

"Maprang was friendly and professionally staff Quick check in, "

"Very clean and excellent service from staff - check charge ports - make sure work. "

"Excellent "

"The property is in a great location, with lovely friendly staff and good amenities with the pool. The hotel is more traditional in style, but of very high quality."

"I would not return"

"A fantastic hotel with amazing facilities. Second time I've been here and it hasn't disappointed"

"The best hotel & spa ever and we are world travelers, it's 5 star all the way a true top class experience. The staff were so kind, efficient and friendly, onsen baths, steam room, massages were beyond relaxing, breakfast buffet excellent. Can highly recommend Grande Centre Point Sukhumvit 55 for your next stay in Bangkok. Jane & Mark Australia "