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"The hotel overall looks very nice and overall is clean. However, the room and bathroom had a terrible smell of mold. If they fix this problem, it will be a nice hotel."

"the breakfast was fantastic so much choice the staff all around the hotel amazing so friendly and helpful eleonor was amazing went above and beyond will recommended and will come back anna"

"Amazing experience in every way!!! The spa is so relaxing and elegantly done , the rooms are lovely , the staff is gracious, i only wish we could have stayed longer !"

"Room was clean and well maintained - comfy chair and good wifi. Bed was great and pillows nice too"

"Lovely hotel, great location for restaurants and the theatre. Walking distance to the train station too."

"staff friendly and helpful. great selection of food at continental breakfast, fresh fruit and selection of pastries. great central location within ten minutes of the abbey and baths and very close to the theatre royal. modern room."

"I always enjoy my stays at The Grand, and have visited annually for 16 years. The pool is fantastic and the ambience lovely. Great bar in wonderful setting with views of the bay, and reasonable prices for drinks. Breakfast is good and tasty, but I have never liked the marmalade, far too sweet and sickly, and I wish they could provide sourdough in this day and age. Rooms are clean and comfortable but found hot during my recent stay, and you cannot turn off the heated towel rail in the bathroom. The main thing which lets the hotel down is the reception staff. It is the same year after year. You can be overcharged, if not on the ball, and even though I sent an email explaining about my two bookings and who would be in each room (and received an affirmative response), there was utter confusion on arrival and departure, and we witnessed other guests experiering similar issues. They were blaming the new system, but it has been the same story at reception for years. If only they would get an efficient reception manager to sort them out, I could then give five stars."

"Great location and great price. Perfect for me when I stay as it is near my office."

"The room is large but not usefully so. There are no plug sockets beside the bed in the room I was in so you had to get out of bed to turn your alarm off if like me your phone needs constant charging. The TV was a disappointment. No smart TV services (despite the buttons in the remote). Fortunately the WiFi was fast enough to stream on the tablet. No casting available. The bathroom was a similar situation. The combined depth of the large square sink and the cabinet covering the toilet cistern made shaving difficult and there was no pullout shaving mirror. Breakfast too was a disappointment. Scrambled eggs, plum tomatoes, sliced mushrooms, sausage and bacon was all there was on hot counter. You get more for less at the budget hotels."