In-room safe, desk, iron/ironing board, free cots/infant beds
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Reviews of Hampton Inn Suites Smithfield

2.5 out of 5
Hampton Inn Suites Smithfield
200 Vincents Xing, Smithfield, VA

Reviews

8.8

Excellent

Rating 10 - Excellent. 275 out of 490 reviews" "
Rating 8 - Good. 141 out of 490 reviews" "
Rating 6 - Okay. 44 out of 490 reviews" "
Rating 4 - Poor. 13 out of 490 reviews" "
Rating 2 - Terrible. 17 out of 490 reviews" "

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Millicent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
There was a large group of people having a cookout, playing cornhole, and drinking in front of the hotel’s entrance until 1:00 am
Stayed 1 night in May 2024

10/10 Excellent

Cherrice, monroe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 1 night in Apr 2024

4/10 Poor

Thomas

Business traveller
The girl at the front desk was on a personal phone call the entire time she was checking me in. She was polite enough. It just felt inappropriate, disrespectful. She was on a personal call every time I saw her during my one night stay.
Stayed 1 night in Apr 2024
Response from KK on 6 May 2024
We apologize for the inconvenience. This is not acceptable behavior and will be addressed. We appreciate your feedback!

10/10 Excellent

DINA, KUALAPUU

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Apr 2024
Response from KK on 6 May 2024
Thank you for the feedback. We appreciate your business!

8/10 Good

Denise

Stayed 3 nights in Mar 2024
Response from KK on 6 May 2024
Thank you for the feedback. We appreciate your business!

8/10 Good

Lena

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I liked how it was easy to request and get new towels and breakfast each morning.
Stayed 3 nights in Mar 2024
Response from KK on 6 May 2024
Thank you for the feedback. We appreciate your business!

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel! The only issue we had was no hot water for shower the first night. By the third night we had enough hot water. It appears that hot water heaters will be replaced soon.
Stayed 3 nights in Feb 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is clean and in very good condition. Excellent property.
Stayed 1 night in Feb 2024

10/10 Excellent

James

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
quiest motel ever..
Stayed 1 night in Feb 2024

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a good place to stay when we visit. Staff is service focused and very nice to interact with. Breakfast is wonderful!
Stayed 2 nights in Dec 2023

6/10 Okay

Ray

Travelled with family
Its was ok
Stayed 3 nights in Dec 2023

10/10 Excellent

Barbie

Stayed 5 nights in Dec 2023

4/10 Poor

Stephanie

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
Nice room couldn’t shower
The hot water did not work.
Stayed 1 night in Dec 2023

2/10 Terrible

Karen

Travelled with family
Liked: Staff & service
Disliked: Cleanliness
I ordered a handicapped room near the elevator or on first oor. Got 4th floor snd was told it was hsndicapped fitted. IT WAS NOT. Toilet was super low to the ground with no grab bar. Got a bathtub instead of z roll i shower i hsd asked for. Sink in baghroo. Wzs too hight to sccess from wheelchair. Could only Ccess o e side of the bed. Room was unacceptable
Stayed 7 nights in Nov 2023

8/10 Good

Kathryn

Liked: Staff & service, property conditions & facilities
The carpet in the room I was staying in had at least 2 major stains of at least 2 feet. The heating system made additional noise when it came on.
Stayed 1 night in Nov 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, property conditions & facilities
Our room was huge!
Stayed 1 night in Oct 2023

8/10 Good

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in clerk was fantastic. When I was dropping off the key cards, the person barely looked up from his phone to acknowledge me. Room was a great size and very usable space. Largest complaint was the hot water. Don't know if it was because we were on the 1st floor, but it took several minutes to get warm water. After 5 additional minutes in the shower, was the water actually approaching hot!. Went to get breakfast at 9:30 and many items were already being put away even though breakfast was supposed to be served until 10:00 am.
Stayed 1 night in Oct 2023

10/10 Excellent

Margaret

Liked: Cleanliness, staff & service, property conditions & facilities
Safe, ckean, easy parking
Stayed 3 nights in Oct 2023

10/10 Excellent

Brittainny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good for my short stay. No complaints.
Stayed 2 nights in Oct 2023
Response from KK on 23 Oct 2023
Thanks for the Feedback. We appreciate your business.!

10/10 Excellent

DAVID

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean No litter
Stayed 3 nights in Oct 2023
Response from KK on 23 Oct 2023
Thanks for the Feedback. We appreciate your business.!

8/10 Good

Amon

Liked: Property conditions & facilities
Stayed 1 night in Sep 2023
Response from KK on 23 Oct 2023
Thanks for the Feedback. We appreciate your business.!

4/10 Poor

Tiffany

Stayed 1 night in Aug 2023
Response from KK on 23 Oct 2023
Thanks for the Feedback. We appreciate your business.!

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The staff at this hotel is hands down the friendliest and kindest of any stays I’ve ever had. I seriously cannot not even express how absolutely wonderful they were during our visit. The hotel was also very nice, and my husband loved the mattress.
Stayed 2 nights in Aug 2023
Response from KK on 23 Oct 2023
Thanks for the Feedback. We appreciate your business.!

6/10 Okay

Dawnae

Travelled with partner
Liked: Cleanliness
It was average
Stayed 3 nights in Aug 2023
Response from KK on 21 Aug 2023
Thanks for the feedback. We appreciate your business!

8/10 Good

Susan A

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from KK on 21 Aug 2023
Thanks for the feedback. We appreciate the business!

10/10 Excellent

Steve

Travelled with family
Liked: Amenities
Consistent on everything
Stayed 2 nights in Aug 2023
Response from kk on 21 Aug 2023
Thanks for the feedback. We appreciate the business!

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2023
Response from KK on 19 Jul 2023
Thank you for the feedback. We appreciate your business!

8/10 Good

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Jun 2023
Response from kk on 19 Jul 2023
Thank you for the feedback. We appreciate your business!

6/10 Okay

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Jun 2023
Response from KK on 19 Jul 2023
Thank you for the feedback. We appreciate your business!

8/10 Good

Eric

Stayed 1 night in Jun 2023
Response from KK on 19 Jul 2023
Thank you for the feedback. We appreciate your business!

10/10 Excellent

James

Everything
Stayed 1 night in Jun 2023
Response from KK on 13 Jun 2023
Thank you for the feedback. We appreciate your business!

8/10 Good

William

Stayed 2 nights in May 2023
Response from KK on 13 Jun 2023
Thank you for the feedback. We appreciate your business!

10/10 Excellent

Farrah

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was beautiful and most importantly, CLEAN!
Stayed 1 night in Apr 2023
Response from KK on 13 Jun 2023
Thank you for the feedback. We appreciate your business!

10/10 Excellent

Bryant

Stayed 2 nights in Apr 2023
Response from KK on 13 Jun 2023
Thank you for the feedback. We appreciate your business!

10/10 Excellent

Virginia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I loved my room, it was very spacious and quiet. The breakfast was great too, plenty of variety.
Stayed 2 nights in Mar 2023

10/10 Excellent

George

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had to wait to check in as noone was there at the desk.
Stayed 2 nights in Mar 2023

4/10 Poor

Adam

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 4 nights in Feb 2023

2/10 Terrible

Sean

Travelled with family
Disliked: Staff & service
What? I have confirmation?!?
Even having confirmation email of my stay showing it was even paid for, I was turned away being told no availability?!? What a way to start my vacation. Arrival at 9:15pm, told no availability, on phone till 12am trying to sort out confusion, ended up staying 30 minutes away from rest of family, had to repack all belongings next morning to move to original hotel (where rest of family members are), cant check in till 3pm, all personal belongings loaded back in truck no room for passangers all day till 3pm after check in. Not happy at all! Ruined my relaxing vacation with family we have not seen in 5 years. In short, oh, you have a confirmation for your stay and you paid already sorry you cant stay.
Stayed 1 night in Feb 2023

10/10 Excellent

Art

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

Bryan

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
The staff was great, exceptionally friendly and helpful
Stayed 4 nights in Jan 2023

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was quite nice, clean , and quiet. The pool was closed the whole time though!
Stayed 2 nights in Feb 2023

8/10 Good

Anthony

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Pool was closed. Limited hours on the gym.
Stayed 4 nights in Jan 2023
Response from KK on 1 Feb 2023
Thank you for the feedback. We appreciate the business.

10/10 Excellent

Shannon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The only place to stay in tidewater,aka hampton roads, in 2022/2023 that even comes close to what this place used to be like. Thanks.
Stayed 1 night in Dec 2022
Response from Karla on 3 Jan 2023
Thank you for your feedback. We appreciate your business.

10/10 Excellent

Tomika

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022
Response from kk on 19 Dec 2022
Thank you for your business. We appreciate the Feeback!

10/10 Excellent

SIMUEL

Liked: Staff & service, amenities, property conditions & facilities
Great place to stay!!! Everything went extremely well. I would highly recommend this hotel! ⭐️⭐️⭐️⭐️⭐️
Stayed 2 nights in Dec 2022
Response from kk on 19 Dec 2022
Thanks for the feedback. We appreciate the business.

8/10 Good

Philip

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Oct 2022

4/10 Poor

Linda

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
There was only a wobbly desk chair in wheels. Only chair in a 2 queen beds room. I had to sit on bed the whole stay. I complained and they said if I want another chair then I had to upgrade. Never experienced this before. 1 chair in a room. They also said this hotel is mainly used my workers. The beds was extremely comfortable. Front desk was very rude after I asked for a better chair at least. Bad service.
Stayed 3 nights in Oct 2022
Response from KK on 25 Oct 2022
We apologize for the inconvenience experienced during your stay. I appreciative the feedback.

6/10 Okay

Steve

Liked: Cleanliness, staff & service, room comfort
An older hotel but well kept. Rooms were spacious but missing some of the newer amenities. WIFI was very good and free. Difficult to figure out TV channels as no menu was provided on the TV. A written channel guide was provided to help.
Stayed 5 nights in Sep 2022
Response from KK on 19 Oct 2022
Thank you for the feedback. We appreciate the business!

8/10 Good

Limie

Stayed 1 night in Sep 2022
Response from KK on 19 Oct 2022
Thank you for the feedback. We appreciate the business!

8/10 Good

Robert

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was good, but the have poor tubs and showers. Other than that it was very good
Stayed 1 night in Sep 2022
Response from kk on 19 Oct 2022
Thank you for the feedback. We appreciate your business!