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"Great staff. Awesome touch to have free ice cream at the main lobby. Private onsen on the balcony of the room with a stunning view was breathtaking and helpful given my partner has tattoos and can't use public onsen. Best breakfast buffet with many options that ive been to."

"The staff were the most unhelpful life seen in my almost 40 years of travel Whenever there was an issue, they would smile sweetly, and basically tell you to go blank yourself, but in a very polite manner There were many issues and each time I was basically told we don’t care If I could give this a less than zero rating, I would This by far has been the worst hotel experience of my adult life As an example, they post that they have a gym. Nobody tells you that if you don’t have a Japanese SIM card you can’t access their Jim when I brought this to the attention of the staff. They offered two solutions one go buy a Chinese SIM card to find another gym both equally unhelpful and showed a complete lack of empathy or interest The whole state was like this From check-in to check out. For check-in, they would allow you to check in early for a fee, even though they stated the room is ready Then once you agreed to the fee, they said oh at this time we have to have that by another $20-$80 Australian I caution travellers to never use this hotel"

"Wonderful breakfast. Room is ver clean, bathroom is full of supplies more thn you ever need. Ref has beer n juice free of charge. Staff are all oustanding, everyone is greeting and smiling at us. So full of respect!!!"

"Breakfast overall was wonderful. "

"Great place to stay"

"Concierge staff was so helpful that they help us to bring our big bags in storage up to our room 😁😘 We encountered same service always when we stayed in this hotel since 2025 stays thank you once again for the extra service we appreciated 😁😘😘"

"An ideal location right by Haneda Airport, great that the property offer a shuttle service. Rooms were clean, staff were very friendly and helpful, a great end of trip stay!"

"Sop nearby"

"Clean and safe , good location"