Shangri-La Hotels and Resorts Santa Cruz hotels

"Good place to stay"

"Fantastic Hotel! "

"Great location as you just have to walk across from Terminal 3 via Runway Manila. Staff was amazing too. The warmest people. "

"One of the two rooms we reserved was incomplete for amenities - coffee, creamer, bottled water. Hot water in the shower wasn't working. Took a cold shower. Towel rack in the bathroom fell off by itself , luckily no one's was hurt. Clean room ✔️ Helpful staff ✔️ Airport shuttle ✔️ A/C ✔️ I'd give ⭐⭐⭐⭐ for rating."

"Great air travel hotel, short ride to terminals ($300 TD). Buffet food ok, but very Chinese, avoid buying the wine there- awful!"

"Very good breakfast"

"I have no complaints "

"I had an amazing stay at Grand Westside Manila Bay. From the moment I arrived, everything felt smooth, comfortable, and welcoming. The hotel is very clean, modern, and beautifully designed. I felt completely safe the entire time, which was really important to me as a traveler. The staff were all incredibly helpful, friendly, and professional, and communication was easy since everyone spoke English well. The Wi-Fi was strong and reliable, which made it easy to stay connected without any issues. Overall, everything just worked. No problems, no stress. Just a really pleasant experience from start to finish. I truly enjoyed my stay here and would absolutely choose this hotel again if I return to Manila. Highly recommend."

"Everything was great. We’ll be back. One criticism is the stale musty smell when getting off elevator and in room. Hotel would be well served to replace all carpets in rooms and halls. Staff is five star hospitality "