Hotel Shangri-La Hotels and Resorts di Santa Cruz

"Dirty and smelly room at level 5."

"Hotel 101 Pasay was crowded when I check in. Have security check before driver turning into lobby for safety check. Bell boy was very friendly and quick in response, and offered to help deliver my luggage to the room even though it is just a small cabin baggage and there’s still many guest around. Definitely appreciate the service. Check in was quick and efficient though there are big crowd of check in guests. 2 key cards provided. Friendly front office personnel & helpful to answer my questions. Room was decent, clean, full amenities & towels provided, hair dryer available, even room slippers! Room view is overlooking the street however no noise from the cars at all! Only downside is the room Aircond is slight noisy and does show a lil aging sign. The walkway to the room seems to be slightly dimmed and does have signs of aging facilities. Housekeeping staffs are very friendly and respectful as they greet you when they see you. Location is very near to Mall of Asia, walk for 8-10mins and cross the bridge will then arrive! Fast food like Jollibee is right beside the hotel, and in 5mins walk it’s McDonalds. 7-11 is also right beside the hotel. Anytime Fitness is 8-10mins walk away too. Super convenient! Area seems to be well lit at night and many people walking. It felt safe for me. With the value I pay, I find it worth it since it does offer amenities, swimming pool access, free Wifi etc. May return. "