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Hotel Sandakan

Photo gallery for Hotel Sandakan

Primary image
In-room safe, desk, soundproofing, iron/ironing board
View from room
In-room safe, desk, soundproofing, iron/ironing board
View from room

Overview of Hotel Sandakan

Hotel Sandakan

3.0 star property

3.6/5 Good

Guests rated this property 3.8/5 for cleanliness.

Popular amenities

  • Free WiFi
  • Parking included
  • Air conditioning
  • Restaurant
  • Business services
  • Laundry

Cleaning and safety practices

  • Cleaned with disinfectant
  • Hand sanitiser provided
  • Personal protective equipment
  • Social distancing
Block 83, Town Centre, 4th Avenue, Sandakan, Sabah, 90000

Explore the area

  • Popular LocationSandakan Harbour Mall3 min walk
  • Popular LocationAgnes Keith House11 min walk
  • Popular LocationSaint Michael's and All Angels Church12 min walk
  • AirportSandakan (SDK)22 min drive

Choose dates to view prices

About this area


Located in Sandakan, Hotel Sandakan is in the city centre. Agnes Keith House and Sandakan Memorial Park are local landmarks, and some of the area's attractions include Borneo Sun Bear Conservation Centre and Sepilok Orangutan Rehabilitation Centre.

What's nearby

  • Sandakan Harbour Mall - 3 min walk
  • Agnes Keith House - 11 min walk
  • Saint Michael's and All Angels Church - 12 min walk
  • Bukit Buli Sim Sim - 3 min drive
  • Puu Jih Shih Temple - 7 min drive

Getting around

  • Sandakan (SDK) - 22 min drive

About this property

Hotel Sandakan

3-star hotel with 2 restaurants and business centre
This smoke-free hotel features 2 restaurants, a business centre and concierge services. Free WiFi in public areas and free self parking are also provided. Other amenities include dry cleaning, laundry facilities and wedding services. All 105 soundproofed rooms feature free WiFi and room service. TVs, coffee makers and free bottled water are among the other amenities available to guests.
Hotel Sandakan offers 105 air-conditioned accommodations with a safe and complimentary bottles of water. This Sandakan hotel provides complimentary wireless Internet access.

Bathrooms include baths or showers, bidets and hairdryers. Business-friendly amenities include desks and telephones. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Cleaning and safety practices

Enhanced cleanliness measures

High-touch surfaces are cleaned and disinfected
Sheets and towels are washed at 60ยฐC or hotter
Follows the regional cleaning and disinfection practices of Safe & Clean (Malaysia)

Social distancing

Social distancing measures in place

Safety measures

Personal protective equipment worn by staff
Temperature checks given to staff
Temperature checks available for guests
Masks are required at the property
Hand sanitiser provided
Individually wrapped food options available through room service
This information is provided by our partners.

Property amenities


  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking

Food and drink

  • 2 restaurants
  • Room service available

Family friendly

  • Laundry facilities
  • Soundproofed rooms


  • Ballroom
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Porter
  • Wedding services

Languages spoken

  • Chinese (Mandarin)
  • English
  • Malay

Business services

  • Business centre
  • Meeting rooms


  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • In-room accessibility (select rooms)
  • Wheelchair accessible (may have limitations)


  • Smoke-free property

Restaurants on site

  • Palm Cafe
  • Palm Garden

Room amenities


  • Air conditioning
  • Bed sheets


  • Bath or shower
  • Bidet
  • Hairdryer
  • Towels


  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water


  • Desk
  • Iron/ironing board (on request)
  • Phone
  • Safe
  • Soundproofing

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Check-in from 3:00 PM - 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18


Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

The front desk is open daily from 6:00 AM - midnight
Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
Guests may be subject to health screenings for COVID-19 at the property.
Customers may be requested by the property to provide documentation of recent travel history (such as showing passport immigration stamps) and/or complete a health declaration.

Access methods

Staffed front desk


Pets not allowed

Children and extra beds

Children are welcome
Kids stay free! Up to 2 children stay free when using existing bedding
Rollaway/extra beds are not available.
Cots (infant beds) are not available

Payment types at the property

Important information


You'll be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property from 1 January 2023. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We have included all charges provided to us by the property.

Optional extras

The following fees and deposits are charged by the property at the time of service, check-in or check-out.

  • Late check-out is available for a fee (subject to availability, amount varies)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Property is also known as

Hotel Sandakan
Sandakan Hotel
BEST WESTERN Sandakan Hotel & Residence Sabah, Malaysia
Hotel Sandakan Sabah, Malaysia
Hotel Sandakan Hotel
Hotel Sandakan Sandakan
Hotel Sandakan Hotel Sandakan

Overall score and ratings



Rating 5 - Excellent. 12 out of 65 reviews
5 - Excellent 18%
Rating 4 - Good. 23 out of 65 reviews
4 - Good 35%
Rating 3 - Okay. 25 out of 65 reviews
3 - Okay 38%
Rating 2 - Poor. 3 out of 65 reviews
2 - Poor 5%
Rating 1 - Terrible. 2 out of 65 reviews
1 - Terrible 3%




Staff & service




Property conditions & facilities

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value
One night stay on our way back to KK/KL. Really nice staff. Great breakfast. Hotel is a bit warn but fine for a short stay.
Stayed 1 night in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for short stay in Sandakan
There was a mixup with our reservation that didnโ€™t show up in the hotelโ€™s computer. We finally got squared away but had to ask a few times about the problem. It seemed they were reluctant to have to ask us about our booking details but were very nice and apologetic. The room was well appointed and stocked with water, coffee, tea and bathroom amenities. The corridor is warn and in need of carpet and brighter lighting. Very friendly staff. Great breakfast. Just a couple blocks from the waterfront, but Sandakan is not a town you need to plan to stay for more than a day.
Stayed 2 nights in Oct 2019

4/5 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Overall good! The rooms are clean and cozy - bed and pillows slightly stiff and it took a long time for them to find my booking and check me in then when I arrived. Seemed to be a little bit of a problem with organisation/communication cause the first day they didnโ€™t know I had paid for breakfast and then the cleaners came to my room and thought I was gonna check out one day prior than my actual check out. But otherwise good service - friendly staff and nice food!
Stayed 4 nights in Sep 2019

4/5 Good

Liked: Cleanliness, property conditions & facilities, room comfort
Convenient location
Comfortable enough room with a good bathroom. Wi-fi never seemed to work properly and had to keep logging in again. We were out all day till 4pm but on our return found that the room had not been made up and had to call housekeeping. We had breakfast the first morning but there werenโ€™t many suitable European choices. For some reason our booking for the second day did not include breakfast bu5 we found a cheap restaurant across the road with a more suitable breakfast. Staff in restaurant were helpful. Easy to walk to Agnes Keith House and the harbour.
Stayed 1 night in Aug 2019

2/5 Poor

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Can you take the bad with the good?
his hotel did not receive, or did not see, our booking via; no idea if did not confirm our booking. It therefor took hours to get rooms (we booked 2), a lot of confusion; no explanation. Tried to contact and expedia. Passed around 4 different people with no body taking responsibility. the hotel is run down, not clean but the beds were comfortable. bathrooms very much in need of a refurbishment. Pictures on must be from long time ago. some notes advertised refurbishments had taken place earlier this year and so perhaps other floors are in better condition. We had a room on the 2nd and 4th floor. the breakfast was a mixture of asian and european. they have a waffle station, freshly made and an "egg" station. this was nice. the hotel is well located; a block away from the see front. the cost charged if booked direct is about 30% less as if you book it via; till no reaction from on this incident.
Stayed 1 night in Jul 2019